Originally posted by: lexan97
I just talked to a rep and she said that program was almost a year ago. It was because Cross Country Satellite closed business and were referring their customer over to Adelphia and would be able to get that promotion.
Is anyone else having any luck? Is there a promotion code available?
I have Adelphia (cable/broadband) in PA and they're bunch of incompetent a**holes.
I am doing a similar "Buy Back Dish Program" for new or upgrade customers. It is $20 a month for 12 months a total of $240 which isn't a bad deal if I didn't have to fight them every step of the way.
1) Call your local branch (the number may not be the 1-800 number on the front of your bill) because if you have a problem you have to deal with them. Their CSR are poorly trained and most don't even know what programs are running, so keep trying until you find someone who is knowable and willing to help you.
2) Make sure that the Service Technician has the proper paperwork because he still may take your dish but you have an uphill battle to prove it (which happen to me but my branch couldn't find the whole "Buy Back Dish Program" file for all customer anyway).
3) And remember to write down CSR/Service Technician names, number, time and dates. (Each month I have to call and remind them to credit the $20 to my account).
BTW if Service Technician is late you maybe able save another $20 depending on you local program.