I can't get this thing to work with Windows 2000. It detects fine, but when I press the scan button, it warms up the lamp, but reports "image acquisition failed," then opens the onetouch configuration and tells me to configure email. I press OK, and the email thing comes up again, and again, and again...
If i try to "acquire" from any image program, it warms up the lamp, then tells me it's not properly connected. But everything is connected perfectly because Windows realizes it's there. All this time, the scanner doesn't move or make a sound, so I'm not sure it's even working. Only the lamp is on. I've updated it with two patches and now i have to update paperport because I got stuck with the 6.1 version. Nothing works! Anyone knows what's wrong or have similar problems?
Also, does anyone have the visioneer telephone number? i can't find it.