I'm so furious right now.
5 months ago I bought a 27" Wega TV from best buy and got their PSP (or whatever it's called) warranty plan. About a month ago it suddenly stopped working...We were watching tv and ZAP! it just turned off. I called bestbuy's PSP number and they refered me to a local electronics shop, Gabes Electronics. The guys from Gabe's came by picked up my TV and I thought i was going to have my TV back within a week. I finally get the TV back today (after 30 days) and it's got scratches that weren't there before including scratches on the screen(the tv was in almost mint condition before). I signed for the TV after they added a line saying that I still had disputes about the damages. They delivery guys said I would have to talk to the owner, Gabe to work out a solution. I've been calling since 12pm and he never received/accepted my calls, I always got his receptionist with promises to call back. Finally I call again and say my name is Mr. Smith (I had been using Mr. Singh, my real name) and he accepts my call. When I tell him that it was damaged while in their control, he says "No, we aren't going to do anything. We won't fix this." and hangs up on me.
I call Sony's tech support who transfers me to someone else. When she called Gabe's, the receptionist at Gabes refused to speak with her. Sony says that the place IS a sony authorized service center and that they would have their "techrep" investigate the matter and call me within a week. I don't know what else to do. I'm thinking about going down to best buy to talk to a manager there since BestBuy had referred me to them. I kinda want their bestbuy's regional office (I'm in Nashville,TN) number so if the manager is not being helpful i can call the regional office infront of him.
Other than that I'm pretty lost on what i should be doing. I'm open to suggestions/advice on what I should do from here.
-Sumit
I'll add pics shortly....
Edited for pics:
Before:
Earlier Pic of my TV (Taken sometime in June)
Pic taken 2 days before they picked up the TV. - I know it's not that good a pic, but I wasn't worried about my TV then.
After:
Pic taken today at the exact same location as the one 2 days before they picked up the TV That black smudge no the far side is the left middle scratch.
Scratch on top left
Scratch on Middle left side + scratches on the screen
Scratch on top right - It's 2 - 3 inches long.
Scratch on middle right
Edit #2
Sony called to say that they were checking on it, but they are not going to get involved b/c it's an issue between me and the servicer. Guess it's off to best buy I go.
5 months ago I bought a 27" Wega TV from best buy and got their PSP (or whatever it's called) warranty plan. About a month ago it suddenly stopped working...We were watching tv and ZAP! it just turned off. I called bestbuy's PSP number and they refered me to a local electronics shop, Gabes Electronics. The guys from Gabe's came by picked up my TV and I thought i was going to have my TV back within a week. I finally get the TV back today (after 30 days) and it's got scratches that weren't there before including scratches on the screen(the tv was in almost mint condition before). I signed for the TV after they added a line saying that I still had disputes about the damages. They delivery guys said I would have to talk to the owner, Gabe to work out a solution. I've been calling since 12pm and he never received/accepted my calls, I always got his receptionist with promises to call back. Finally I call again and say my name is Mr. Smith (I had been using Mr. Singh, my real name) and he accepts my call. When I tell him that it was damaged while in their control, he says "No, we aren't going to do anything. We won't fix this." and hangs up on me.
I call Sony's tech support who transfers me to someone else. When she called Gabe's, the receptionist at Gabes refused to speak with her. Sony says that the place IS a sony authorized service center and that they would have their "techrep" investigate the matter and call me within a week. I don't know what else to do. I'm thinking about going down to best buy to talk to a manager there since BestBuy had referred me to them. I kinda want their bestbuy's regional office (I'm in Nashville,TN) number so if the manager is not being helpful i can call the regional office infront of him.
Other than that I'm pretty lost on what i should be doing. I'm open to suggestions/advice on what I should do from here.
-Sumit
I'll add pics shortly....
Edited for pics:
Before:
Earlier Pic of my TV (Taken sometime in June)
Pic taken 2 days before they picked up the TV. - I know it's not that good a pic, but I wasn't worried about my TV then.
After:
Pic taken today at the exact same location as the one 2 days before they picked up the TV That black smudge no the far side is the left middle scratch.
Scratch on top left
Scratch on Middle left side + scratches on the screen
Scratch on top right - It's 2 - 3 inches long.
Scratch on middle right
Edit #2
Sony called to say that they were checking on it, but they are not going to get involved b/c it's an issue between me and the servicer. Guess it's off to best buy I go.