I have been an avid reader of catid=40 for the last 5 years, never missing a day to
stick-it-to-the-man by taking advantage of hot deals, and I believe that you will all
appreciate this. I'm not using my normal account to post this because that is registered
to my work email address, and I don't want the company we're contracted for to be involved in this.
Sticker Price after configuring the specs we wanted $4,664.00.
We ordered it with Raid 0 60GB x 2, and they botched the order and left out
a drive, then shipped the second drive via ground (not overnight), after we received
the notebook and informed them of the error.
FedEx Ground Delivery $99.00 - 6 days to receive the notebook (2 weekend)
comp delivery - 4 days to receive the other hdd (received Friday 4pm)
put it in the system, and proceeded to format and set up the Raid Array.
We then realized they didn't send the raid drivers with the drive.
Downloaded them from Alienware's website, and well, they don't work.
This is the 4th time talking to somebody on alienware.com's support chat, and
yes, he did have access to all the transcripts from the previous 3, we confirmed
that on the phone after talking with the hour of level 1 tech support after they
finally bumped us up to tier 2.
------
Ignacio R.: Hi, my name is Ignacio R.. How may I help you?
STEVE: hey
STEVE: i need help installing promise fastrak 376 driver
Ignacio R.: Let me have your account number.
STEVE: ********@**********.com
Ignacio R.: ###### Refer to this number whenever you need to contact
tech support.
Ignacio R.: Do you need the nonRAID or RAID drivers?
STEVE: raid 0
STEVE: we have it on diskette right now but the setup seems to timeout,
and not recognize the A drive
Ignacio R.:
http://www.alienware.com/ftp_downloads/Mobile/7700/7700_RAID_1.00.1.37.zip
Ignacio R.: Did you try using the drive on all USB ports?
STEVE: Yes
Ignacio R.: Did you verify that the ports are enabled in the BIOS?
STEVE: The drive worked for the format of the array but when the files
transfer started the OS prompted for driver and then the floppy does not
function
Ignacio R.: Did you use it when it prompted you to press F6 while
booting the windows CD?
STEVE: Yes and it worked
Ignacio R.: Does it even get to the screen where it lets you format the
HD's?
STEVE: then the file transfer portion of the OS install started and the
floppy is not detected. The USB drive is still connected to the same
port
Ignacio R.: That's odd. Have you tried making another floppy with the
drivers to test it?
STEVE: Yes please refer to the previous statement where the Format of
the array is complete
Ignacio R.: Yeah
STEVE: Meaning the Hard drives
Ignacio R.: Did you test to see if it'll read another diskette?
STEVE: Ok. I will speak slowly for you;
STEVE: First
Ignacio R.: I know what you said.
STEVE: The driver on the disk works for the F6 driver load
Ignacio R.: I know
STEVE: Understand?
Ignacio R.: So did you test it with another diskette?
STEVE: Ok next after that
STEVE: the create partition and format process occurs aggreed?
Ignacio R.: So did you try to see if it'll detect another diskette?
STEVE: So iff the driver loads during the F6 / s portion why would the
floppy not work after that?
STEVE: The floppy drive does not even turn on
Ignacio R.: Maybe it's accessing another part of the disk
Ignacio R.: Would you like to answer my question?
STEVE: the floppy drive light doesnt power up
STEVE: I have used multiple disks
Ignacio R.: Have you tried a full reboot from each different USB port?
STEVE: Yes
Ignacio R.: Have you tried to also delete and rebuild the array?
STEVE: Yes
Ignacio R.: Were the USB ports working fine when you had windows
installed before?
STEVE: Did you not understand that in order for the format of the HD to
occur the floppy must have functioned?
Ignacio R.: I know. Why are you talking to me like I'm an idiot?
STEVE: Because you are asking idiotic questions
Ignacio R.: I have to ask questions to troubleshoot. If you don't want
to continue troubleshooting, I will disconnect.
STEVE: I have described the problem to you more than once it seems you
are not reading my answers
Ignacio R.: I have been.
Ignacio R.: You're not answering my questions though.
STEVE: The floppy and USB ports function until the file transfer portion
of the OS install starts
STEVE: Understand?
Ignacio R.: Right and when you had windows before you decided to install
it with RAID, were the USB ports working 100% of the time?
STEVE: It is brand new
Ignacio R.: So did you use it before you reformatted with RAID?
STEVE: You shipped it incorectly we are trying to fix it
STEVE: No
Ignacio R.: So we don't know if the USB ports were ever working 100%.
STEVE: They were working because the driver loaded
STEVE: Do you understand that the driver was loaded?
Ignacio R.: I'm not going to take this treatment from you.
STEVE: Do you understand that the floppy works until the OS portion
takes over?
Ignacio R.: Call this number if you want to speak to somebody else.
Ignacio R.: Technical Support can be reached at 1-866-287-6727, option
2.
Ignacio R. Has Disconnected
------
The notebook is still sitting on our desk unusable until the re-compiled windows
cd with Raid 0 drivers arrives from them. Most likely on Monday.
stick-it-to-the-man by taking advantage of hot deals, and I believe that you will all
appreciate this. I'm not using my normal account to post this because that is registered
to my work email address, and I don't want the company we're contracted for to be involved in this.
Sticker Price after configuring the specs we wanted $4,664.00.
We ordered it with Raid 0 60GB x 2, and they botched the order and left out
a drive, then shipped the second drive via ground (not overnight), after we received
the notebook and informed them of the error.
FedEx Ground Delivery $99.00 - 6 days to receive the notebook (2 weekend)
comp delivery - 4 days to receive the other hdd (received Friday 4pm)
put it in the system, and proceeded to format and set up the Raid Array.
We then realized they didn't send the raid drivers with the drive.
Downloaded them from Alienware's website, and well, they don't work.
This is the 4th time talking to somebody on alienware.com's support chat, and
yes, he did have access to all the transcripts from the previous 3, we confirmed
that on the phone after talking with the hour of level 1 tech support after they
finally bumped us up to tier 2.
------
Ignacio R.: Hi, my name is Ignacio R.. How may I help you?
STEVE: hey
STEVE: i need help installing promise fastrak 376 driver
Ignacio R.: Let me have your account number.
STEVE: ********@**********.com
Ignacio R.: ###### Refer to this number whenever you need to contact
tech support.
Ignacio R.: Do you need the nonRAID or RAID drivers?
STEVE: raid 0
STEVE: we have it on diskette right now but the setup seems to timeout,
and not recognize the A drive
Ignacio R.:
http://www.alienware.com/ftp_downloads/Mobile/7700/7700_RAID_1.00.1.37.zip
Ignacio R.: Did you try using the drive on all USB ports?
STEVE: Yes
Ignacio R.: Did you verify that the ports are enabled in the BIOS?
STEVE: The drive worked for the format of the array but when the files
transfer started the OS prompted for driver and then the floppy does not
function
Ignacio R.: Did you use it when it prompted you to press F6 while
booting the windows CD?
STEVE: Yes and it worked
Ignacio R.: Does it even get to the screen where it lets you format the
HD's?
STEVE: then the file transfer portion of the OS install started and the
floppy is not detected. The USB drive is still connected to the same
port
Ignacio R.: That's odd. Have you tried making another floppy with the
drivers to test it?
STEVE: Yes please refer to the previous statement where the Format of
the array is complete
Ignacio R.: Yeah
STEVE: Meaning the Hard drives
Ignacio R.: Did you test to see if it'll read another diskette?
STEVE: Ok. I will speak slowly for you;
STEVE: First
Ignacio R.: I know what you said.
STEVE: The driver on the disk works for the F6 driver load
Ignacio R.: I know
STEVE: Understand?
Ignacio R.: So did you test it with another diskette?
STEVE: Ok next after that
STEVE: the create partition and format process occurs aggreed?
Ignacio R.: So did you try to see if it'll detect another diskette?
STEVE: So iff the driver loads during the F6 / s portion why would the
floppy not work after that?
STEVE: The floppy drive does not even turn on
Ignacio R.: Maybe it's accessing another part of the disk
Ignacio R.: Would you like to answer my question?
STEVE: the floppy drive light doesnt power up
STEVE: I have used multiple disks
Ignacio R.: Have you tried a full reboot from each different USB port?
STEVE: Yes
Ignacio R.: Have you tried to also delete and rebuild the array?
STEVE: Yes
Ignacio R.: Were the USB ports working fine when you had windows
installed before?
STEVE: Did you not understand that in order for the format of the HD to
occur the floppy must have functioned?
Ignacio R.: I know. Why are you talking to me like I'm an idiot?
STEVE: Because you are asking idiotic questions
Ignacio R.: I have to ask questions to troubleshoot. If you don't want
to continue troubleshooting, I will disconnect.
STEVE: I have described the problem to you more than once it seems you
are not reading my answers
Ignacio R.: I have been.
Ignacio R.: You're not answering my questions though.
STEVE: The floppy and USB ports function until the file transfer portion
of the OS install starts
STEVE: Understand?
Ignacio R.: Right and when you had windows before you decided to install
it with RAID, were the USB ports working 100% of the time?
STEVE: It is brand new
Ignacio R.: So did you use it before you reformatted with RAID?
STEVE: You shipped it incorectly we are trying to fix it
STEVE: No
Ignacio R.: So we don't know if the USB ports were ever working 100%.
STEVE: They were working because the driver loaded
STEVE: Do you understand that the driver was loaded?
Ignacio R.: I'm not going to take this treatment from you.
STEVE: Do you understand that the floppy works until the OS portion
takes over?
Ignacio R.: Call this number if you want to speak to somebody else.
Ignacio R.: Technical Support can be reached at 1-866-287-6727, option
2.
Ignacio R. Has Disconnected
------
The notebook is still sitting on our desk unusable until the re-compiled windows
cd with Raid 0 drivers arrives from them. Most likely on Monday.