This is an odd one, and I am partly to blame for not noticing the issue, but here is the situation...
I have an alienware laptop whose mb died about a year ago under warranty...Great warranty service, they sent the part out and the next day a tech showed up and installed the new board. At the time I didn't have any usb 3 devices to use with it, so life went on. However, I just got a netgear a6210 external wireless antenna as I never liked the wireless card that came with the laptop, and it is a usb 3 device. When I plugged it into my laptop, I noticed that the two usb 3 ports I was supposed to have are not blue...and when I plugged the a6210 into one of the ports that was supposed to be usb 3, i got the message that the device would work better if I plugged it into a usb 3 port. I contacted dell/alienware, but now the pc is out of warranty and they really don't give a sh*t about it. I tried updating the driver to no avail, am out of options that I can think of.
Do I have any options other than replacing the mb again (this time at my expense)? Other than this, the laptop is 100% functional so I'm hesitant to replace something that works, even though it was a sneaky downgrade on dell's part...
Thanks
I have an alienware laptop whose mb died about a year ago under warranty...Great warranty service, they sent the part out and the next day a tech showed up and installed the new board. At the time I didn't have any usb 3 devices to use with it, so life went on. However, I just got a netgear a6210 external wireless antenna as I never liked the wireless card that came with the laptop, and it is a usb 3 device. When I plugged it into my laptop, I noticed that the two usb 3 ports I was supposed to have are not blue...and when I plugged the a6210 into one of the ports that was supposed to be usb 3, i got the message that the device would work better if I plugged it into a usb 3 port. I contacted dell/alienware, but now the pc is out of warranty and they really don't give a sh*t about it. I tried updating the driver to no avail, am out of options that I can think of.
Do I have any options other than replacing the mb again (this time at my expense)? Other than this, the laptop is 100% functional so I'm hesitant to replace something that works, even though it was a sneaky downgrade on dell's part...
Thanks