Referring to this topic:
http://forums.anandtech.com/me...id=27&threadid=1501475
I just got off the phone with Dell's "tech support" I spent 4 hours today, 2 hours yesterday. Basically I'm having a problem countless others are having. The last guy I spoke with tells me theres nothing I can do because my monitor passes the self test. He tells me it's my system even though I explained to the fvcktard that I've tried it on 2 different systems with the same results. I asked what should I do since I just spent $600 bucks on a LCD that does not work and he told me theres nothing he can do. They don't support my system since it's not a Dell system. I then asked to be transferred to his supervisor which he said he was doing but of course, he disconnected me (I hope his nuts shrivel up like raisins)
I paid for this monitor with a Dell credit account. WTF can I do? They're just frustrating the sh!t out of me now.
:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|
UPDATE (Jan 26)
I'm on the phone with Trish now from sales and she said she went ahead and placed an order for another one for me. She said as soon as I get the new one, put the old one in the box and call them to arrange a pick up. They'll have to charge me for the replacement monitor but I'll be refunded as soon as I return the bad one. She's currently trying to get me an RMA number.
God I'm still scared that they're trying to screw me. I can't afford to pay for 2 monitors. Should I go for it?
UPDATE2 (Jan 26)
HAH! They're all lying pieces of sh!t that deserve to die. The RMA lady told me that there is no exchange setup at all!!!! :|:| I told her to cancel my 2nd order and started bitching to her and she asked me what I want. I said I like the monitor but I have to exchange it because it DOES NOT work. I asked her is that too much to ask after spending $600.00 She said no and then proceeded to cancel the 2nd order. Now she just transferred me to the tech dept saying that they can not do an exchange unless told to by the tech department.
UPDATE3 (Jan 27)
God damnit. The last moron I spoke with this morning told me they don't do exchanges WTF??? She said I have to return the old one and repurchase the new one at $200 more. I asked her if she's out of her damn mind. Apparently she didn't appreciate that comment.
UPDATE4 (Jan 27)
Whew hopefully it's finally done. I spoke with someone else now and she gave me a dispatch # saying I should receive the replacement in 7-10 business days. As soon as I receive the new one, I place the old one in the box and put the shipping label they provide on it and schedule it to be picked up. God I hope it's finally done!
http://forums.anandtech.com/me...id=27&threadid=1501475
I just got off the phone with Dell's "tech support" I spent 4 hours today, 2 hours yesterday. Basically I'm having a problem countless others are having. The last guy I spoke with tells me theres nothing I can do because my monitor passes the self test. He tells me it's my system even though I explained to the fvcktard that I've tried it on 2 different systems with the same results. I asked what should I do since I just spent $600 bucks on a LCD that does not work and he told me theres nothing he can do. They don't support my system since it's not a Dell system. I then asked to be transferred to his supervisor which he said he was doing but of course, he disconnected me (I hope his nuts shrivel up like raisins)
I paid for this monitor with a Dell credit account. WTF can I do? They're just frustrating the sh!t out of me now.
:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|:|
UPDATE (Jan 26)
I'm on the phone with Trish now from sales and she said she went ahead and placed an order for another one for me. She said as soon as I get the new one, put the old one in the box and call them to arrange a pick up. They'll have to charge me for the replacement monitor but I'll be refunded as soon as I return the bad one. She's currently trying to get me an RMA number.
God I'm still scared that they're trying to screw me. I can't afford to pay for 2 monitors. Should I go for it?
UPDATE2 (Jan 26)
HAH! They're all lying pieces of sh!t that deserve to die. The RMA lady told me that there is no exchange setup at all!!!! :|:| I told her to cancel my 2nd order and started bitching to her and she asked me what I want. I said I like the monitor but I have to exchange it because it DOES NOT work. I asked her is that too much to ask after spending $600.00 She said no and then proceeded to cancel the 2nd order. Now she just transferred me to the tech dept saying that they can not do an exchange unless told to by the tech department.
UPDATE3 (Jan 27)
God damnit. The last moron I spoke with this morning told me they don't do exchanges WTF??? She said I have to return the old one and repurchase the new one at $200 more. I asked her if she's out of her damn mind. Apparently she didn't appreciate that comment.
UPDATE4 (Jan 27)
Whew hopefully it's finally done. I spoke with someone else now and she gave me a dispatch # saying I should receive the replacement in 7-10 business days. As soon as I receive the new one, I place the old one in the box and put the shipping label they provide on it and schedule it to be picked up. God I hope it's finally done!