All Dell employees should die

[Hammer]

Originally posted by: dabuddha

Originally posted by: Hammer

Originally posted by: dabuddha

Originally posted by: Hammer

Originally posted by: dabuddha

Originally posted by: Hammer

Originally posted by: JulesMaximus

Originally posted by: dartworth

Originally posted by: JulesMaximus

Originally posted by: UsandThem
Was his name Ted Smith from India?

:laugh:

I roll my eyes when I see the Dell commercial with the American tech support guy on the phone with the guy calling from his bed in the middle of the night. What a crock of sh!t that is.

Not every citizen of the US speaks perfect english with the perfect dialect. I understand it is hard for a perfect person such as yourself to understand this.

Everytime a see a closed minded sentence like this, I roll my eyes.

Give me a break. It is deceptive advertising. It is a well known fact that Dell farmed its customer support out to India. Why does it surprise you when people complain about the poor service and the even worse grammar/pronunciation? How is this closed minded? I roll my eyes at you. :roll:

no, they didn't. i always speak to people in the US. they only did some to India.

No unfortunately, a great majority of their "support" is in India now.

for home users with the cheapest contract yes. everything else is in the US. i know people that work there so I know who works where.

Not true at all. A lot of their small business call centers are in india now. I've purchased quite a few things through the small business dept including my laptop which has the next day on site service. I still end up talking to people from India when I need it serviced.

*psst* small business and home are the treated the same.

What kind of support do I have on my laptop (not sure) I know it's onsite next day service but I don't know what they call it.

sounds like bronze. they have various levels as far as i know. bronze, silver, and gold.

 

[SagaLore]

I was going to come in here and defend Dell and say you are overacting. But I read the problem you're having and now I'm mad too. That's rediculous. We use all Dell's at work and most of the time get great service. I also recommend Dell to people getting a home machine, and they are always satisfied as well. I don't know why they aren't being more helpful to you.

 

[dabuddha]

Originally posted by: SagaLore
I was going to come in here and defend Dell and say you are overacting. But I read the problem you're having and now I'm mad too. That's rediculous. We use all Dell's at work and most of the time get great service. I also recommend Dell to people getting a home machine, and they are always satisfied as well. I don't know why they aren't being more helpful to you.

Agreed. When I used to work in IT down in Texas, we used mostly Dells. We've tried Micron, HPs, Compaqs, Gateways and Dell had the best service. That's why I started recommending Dell products to my friends and family. Now the support seems to have gone downhill big time. I literally had a pounding headache by the time I got off the phone last night.

 

[Hammer]

Originally posted by: dabuddha
Whew hopefully it's finally done. I spoke with someone else now and she gave me a dispatch # saying I should receive the replacement in 7-10 business days. As soon as I receive the new one, I place the old one in the box and put the shipping label they provide on it and schedule it to be picked up. God I hope it's finally done!

She also gave me the following number for the warranty dept.

800-247-4618

She said I should be able to upgrade my warranty. If it's not too expensive, I think I will.

cool. good luck.

 

[bunker]

Hmm..my old dell came with a 17 inch crt. It went after 2 years, I was on the phone for all of 15 minutes and had a new monitor at my house the next day.

 

[nitsuj3580]

wow, had to return an LCD once to Dell and granted after getting transferred between NINE different people, I finally got a dispatch # and they sent me a new one.