All Dell employees should die

[Spencer278]

Originally posted by: dartworth

Originally posted by: dabuddha

Originally posted by: dartworth

Originally posted by: UsandThem

Originally posted by: dartworth

Originally posted by: JulesMaximus

Originally posted by: UsandThem
Was his name Ted Smith from India?

:laugh:

I roll my eyes when I see the Dell commercial with the American tech support guy on the phone with the guy calling from his bed in the middle of the night. What a crock of sh!t that is.

Not every citizen of the US speaks perfect english with the perfect dialect. I understand it is hard for a perfect person such as yourself to understand this.

Everytime a see a closed minded sentence like this, I roll my eyes.

Uh, Dell has moved most of their technical support to India..........and they answer with American names to hide this.

/dismounts off of high horse/

Doesn't make any diffence. Commenting on the way someone talks is the same as talking about the color of their skin. It is close minded and racist.

Besides, Dell has moved a lot of support back to the states and other places.

Sorry but not true at all. The color of someone's skin does not affect how well you can understand someone's speech. They're accent, however, does affect their ability to be understood. Especially when their sole job is to speak with customers and provide service.

So this would be the same if I were to call a shop in Alabama for example.

Trying to talk to this person and not being able to because of his southern accent? Does that make him unamerican too?

I think it makes you unamerican when you live in India. Hate to burst your bubble on that one. If a costumer the average costumer can't understand your employes they should be let go.

 

[brian_riendeau]

Seriously, when you call Dell tech support, just feed them a big line of BS and give them absolutely no out. Open up with, 'Hi, my account information is blah blah blah... My monitor died, it does not turn on now at all! I have two computers at my desk and it does not turn on when I attach it to either one. I even tried switching power cables and that did not work either. I borrowed a friends monitor that is exactly the same and that works just fine. What can I do to get my monitor working? I have both of my PC at my desk right now and extra power cables." Then just keep telling them the power button does not work, and POOF! New monitor will be on its way soon.

This works for pretty much anything, just tell them you have tried X hardware and it is completely dead. Also, you can use phrases like, "Another tech told me to stick the RAM in another machine, and that did not boot either. This stick of RAM is just dead!"

In all seriousness, I have worked for Dell support, it is absolutely horrible. Dell farms out small contracts for the same thing to multiple call centers, then pits the call centers against each other for lower talk times. The "best" call center ends up being the one that can punt the most calls and get people off the phone the fastest. Getting people to put the phone down is a great way to hang up on people because the tech can always say, "Was not me!" if they catch any flack.

Btw my job got sent over to India (rumored). Dell "re-negotiated" our contract 3 or 4 times in a 6 month span, each time making it harder and harder for anyone to actually help a customer. While Dell was lowering talk time requirements, they redid a bunch of their horrible call database tools which made it even worse. The entire call center closed down right when India support was really taking over.

 

[UsandThem]

Originally posted by: dartworth

Originally posted by: UsandThem

Originally posted by: dartworth

Originally posted by: UsandThem

Originally posted by: dartworth

Originally posted by: JulesMaximus

Originally posted by: UsandThem
Was his name Ted Smith from India?

:laugh:

I roll my eyes when I see the Dell commercial with the American tech support guy on the phone with the guy calling from his bed in the middle of the night. What a crock of sh!t that is.

Not every citizen of the US speaks perfect english with the perfect dialect. I understand it is hard for a perfect person such as yourself to understand this.

Everytime a see a closed minded sentence like this, I roll my eyes.

Uh, Dell has moved most of their technical support to India..........and they answer with American names to hide this.

/dismounts off of high horse/

Doesn't make any diffence. Commenting on the way someone talks is the same as talking about the color of their skin. It is close minded and racist.

Besides, Dell has moved a lot of support back to the states and other places.

I am a racist now because Dell makes their India technical support team use American names?

I never said that...please read slower if you need too

No, I don't need to read slower. I think your posts have been all the proof anybody needs here to know that you are talking out of your ass.

I hate when someone calls someone a racist without proof, merit, or common sense.

For the record, I have always been able to understand someone with a southern accent.

Also, the last time I checked a customer service phone center located in Alabama has never made their employess use fake Indian names.

 

[vtqanh]

Just tell them the monitor's buttons are not responding when you press them, that will guarantee an exchange

 

[dabuddha]

Originally posted by: brian_riendeau
Seriously, when you call Dell tech support, just feed them a big line of BS and give them absolutely no out. Open up with, 'Hi, my account information is blah blah blah... My monitor died, it does not turn on now at all! I have two computers at my desk and it does not turn on when I attach it to either one. I even tried switching power cables and that did not work either. I borrowed a friends monitor that is exactly the same and that works just fine. What can I do to get my monitor working? I have both of my PC at my desk right now and extra power cables." Then just keep telling them the power button does not work, and POOF! New monitor will be on its way soon.

This works for pretty much anything, just tell them you have tried X hardware and it is completely dead. Also, you can use phrases like, "Another tech told me to stick the RAM in another machine, and that did not boot either. This stick of RAM is just dead!"

In all seriousness, I have worked for Dell support, it is absolutely horrible. Dell farms out small contracts for the same thing to multiple call centers, then pits the call centers against each other for lower talk times. The "best" call center ends up being the one that can punt the most calls and get people off the phone the fastest. Getting people to put the phone down is a great way to hang up on people because the tech can always say, "Was not me!" if they catch any flack.

Btw my job got sent over to India (rumored). Dell "re-negotiated" our contract 3 or 4 times in a 6 month span, each time making it harder and harder for anyone to actually help a customer. While Dell was lowering talk time requirements, they redid a bunch of their horrible call database tools which made it even worse. The entire call center closed down right when India support was really taking over.

That's my current tactic right now. I just tell her that the display never comes up. She tried to trick me by asking me what happens when I disconnect the DVI cable from the PC. I told her nothing comes up (No self test screen!)

 

[dabuddha]

God damnit. The last moron I spoke with this morning told me they don't do exchanges WTF??? She said I have to return the old one and repurchase the new one at $200 more. I asked her if she's out of her damn mind. Apparently she didn't appreciate that comment.

 

[Kelemvor]

They don't do exchange but they have to replace a broken one if it doesn't work. Like the other guy said.. Just tell them it won't power on, it just hums, something is wrong, etc. If it's covered by warranty they have to either fix it or replace it. That's the whole point of a warranty.

 

[funggorgor]

just give it away
and stop bother from today
viewsonic is your friend

 

[dabuddha]

Originally posted by: FrankyJunior
They don't do exchange but they have to replace a broken one if it doesn't work. Like the other guy said.. Just tell them it won't power on, it just hums, something is wrong, etc. If it's covered by warranty they have to either fix it or replace it. That's the whole point of a warranty.

So I'm using the wrong terminology? I should say I want this one replaced because it is defective? I've been saying I want it exchanged because it's defective.

 

[Hammer]

you cheaped out on the warranty. my 2000FP had a couple of dead pixels. i bought it with a gold contract, you only speak with US techs that way. they sent a new one out and i had it in my possession the same day. you get what you pay for.

 

[Thegonagle]

I know that when I talked to Dell about cancelling an order, it was pretty plain that he was not in the United States not because of his accent (or made-up "American" name that I don't remember), but because of certain things he said that we just don't say here, at least not as casually as he did. It's tough to explain exactly what I mean, except by example: The main thing that sticks in my mind is when he said "it was a pleasure to serve you today, sir." Yeah, right! I was cancelling a $1,400 order, and he needed to put me on hold twice just to look up my four different customer numbers or whatever they need to do with their messed up system to make it happen. That's hardly a pleasure the way I see it.

 

[JulesMaximus]

Originally posted by: Nick5324

Originally posted by: JulesMaximus

Originally posted by: UsandThem
Was his name Ted Smith from India?

:laugh:

I roll my eyes when I see the Dell commercial with the American tech support guy on the phone with the guy calling from his bed in the middle of the night. What a crock of sh!t that is.

I recently spent some time on the phone with dell, 3 seperate calls. Believe it or not, the second guy i talked to spoke perfect english. Sadly, he couldn't figure anything out, so he put me on hold to ask his supervisor. Guess what... disconnected. Called back, Indian guy. He was very nice and helpful, just hard to understand. Sorry to hear about your trouble OP.

I had a similar problem with a refurbished Dell flat panel display I bought. Colors were all f'd up on it and I tried calling Dell customer support. First thing they ask is for your sales order number. I told him I didn't buy it from Dell directly. Blah blah blah, I spent about 2 hours on the phone with a bunch of guys who at best were barely understandable and accomplished nothing. I finally returned the display to the place I bought it from and they sent me another one.

 

[JulesMaximus]

Originally posted by: dartworth

Originally posted by: JulesMaximus

Originally posted by: UsandThem
Was his name Ted Smith from India?

:laugh:

I roll my eyes when I see the Dell commercial with the American tech support guy on the phone with the guy calling from his bed in the middle of the night. What a crock of sh!t that is.

Not every citizen of the US speaks perfect english with the perfect dialect. I understand it is hard for a perfect person such as yourself to understand this.

Everytime a see a closed minded sentence like this, I roll my eyes.

Give me a break. It is deceptive advertising. It is a well known fact that Dell farmed its customer support out to India. Why does it surprise you when people complain about the poor service and the even worse grammar/pronunciation? How is this closed minded? I roll my eyes at you. :roll:

 

[Hammer]

Originally posted by: JulesMaximus

Originally posted by: dartworth

Originally posted by: JulesMaximus

Originally posted by: UsandThem
Was his name Ted Smith from India?

:laugh:

I roll my eyes when I see the Dell commercial with the American tech support guy on the phone with the guy calling from his bed in the middle of the night. What a crock of sh!t that is.

Not every citizen of the US speaks perfect english with the perfect dialect. I understand it is hard for a perfect person such as yourself to understand this.

Everytime a see a closed minded sentence like this, I roll my eyes.

Give me a break. It is deceptive advertising. It is a well known fact that Dell farmed its customer support out to India. Why does it surprise you when people complain about the poor service and the even worse grammar/pronunciation? How is this closed minded? I roll my eyes at you. :roll:

no, they didn't. i always speak to people in the US. they only did some to India.

 

[dabuddha]

Originally posted by: Hammer
you cheaped out on the warranty. my 2000FP had a couple of dead pixels. i bought it with a gold contract, you only speak with US techs that way. they sent a new one out and i had it in my possession the same day. you get what you pay for.

I wasn't given an option to upgrade my warranty when I made my purchase.

 

[dabuddha]

Originally posted by: Hammer

Originally posted by: JulesMaximus

Originally posted by: dartworth

Originally posted by: JulesMaximus

Originally posted by: UsandThem
Was his name Ted Smith from India?

:laugh:

I roll my eyes when I see the Dell commercial with the American tech support guy on the phone with the guy calling from his bed in the middle of the night. What a crock of sh!t that is.

Not every citizen of the US speaks perfect english with the perfect dialect. I understand it is hard for a perfect person such as yourself to understand this.

Everytime a see a closed minded sentence like this, I roll my eyes.

Give me a break. It is deceptive advertising. It is a well known fact that Dell farmed its customer support out to India. Why does it surprise you when people complain about the poor service and the even worse grammar/pronunciation? How is this closed minded? I roll my eyes at you. :roll:

no, they didn't. i always speak to people in the US. they only did some to India.

No unfortunately, a great majority of their "support" is in India now.

 

[Hammer]

Originally posted by: dabuddha

Originally posted by: Hammer
you cheaped out on the warranty. my 2000FP had a couple of dead pixels. i bought it with a gold contract, you only speak with US techs that way. they sent a new one out and i had it in my possession the same day. you get what you pay for.

I wasn't given an option to upgrade my warranty when I made my purchase.

call customer service and see if you can upgrade it. its worth it. you would have been done in 10 minutes. there's almost zero wait on gold lines.

 

[Hammer]

Originally posted by: dabuddha

Originally posted by: Hammer

Originally posted by: JulesMaximus

Originally posted by: dartworth

Originally posted by: JulesMaximus

Originally posted by: UsandThem
Was his name Ted Smith from India?

:laugh:

I roll my eyes when I see the Dell commercial with the American tech support guy on the phone with the guy calling from his bed in the middle of the night. What a crock of sh!t that is.

Not every citizen of the US speaks perfect english with the perfect dialect. I understand it is hard for a perfect person such as yourself to understand this.

Everytime a see a closed minded sentence like this, I roll my eyes.

Give me a break. It is deceptive advertising. It is a well known fact that Dell farmed its customer support out to India. Why does it surprise you when people complain about the poor service and the even worse grammar/pronunciation? How is this closed minded? I roll my eyes at you. :roll:

no, they didn't. i always speak to people in the US. they only did some to India.

No unfortunately, a great majority of their "support" is in India now.

for home users with the cheapest contract yes. everything else is in the US. i know people that work there so I know who works where.

 

[dabuddha]

Originally posted by: Hammer

Originally posted by: dabuddha

Originally posted by: Hammer
you cheaped out on the warranty. my 2000FP had a couple of dead pixels. i bought it with a gold contract, you only speak with US techs that way. they sent a new one out and i had it in my possession the same day. you get what you pay for.

I wasn't given an option to upgrade my warranty when I made my purchase.

call customer service and see if you can upgrade it. its worth it. you would have been done in 10 minutes. there's almost zero wait on gold lines.

Asking her now

 

[dabuddha]

Originally posted by: Hammer

Originally posted by: dabuddha

Originally posted by: Hammer

Originally posted by: JulesMaximus

Originally posted by: dartworth

Originally posted by: JulesMaximus

Originally posted by: UsandThem
Was his name Ted Smith from India?

:laugh:

I roll my eyes when I see the Dell commercial with the American tech support guy on the phone with the guy calling from his bed in the middle of the night. What a crock of sh!t that is.

Not every citizen of the US speaks perfect english with the perfect dialect. I understand it is hard for a perfect person such as yourself to understand this.

Everytime a see a closed minded sentence like this, I roll my eyes.

Give me a break. It is deceptive advertising. It is a well known fact that Dell farmed its customer support out to India. Why does it surprise you when people complain about the poor service and the even worse grammar/pronunciation? How is this closed minded? I roll my eyes at you. :roll:

no, they didn't. i always speak to people in the US. they only did some to India.

No unfortunately, a great majority of their "support" is in India now.

for home users with the cheapest contract yes. everything else is in the US. i know people that work there so I know who works where.

Not true at all. A lot of their small business call centers are in india now. I've purchased quite a few things through the small business dept including my laptop which has the next day on site service. I still end up talking to people from India when I need it serviced.

 

[Tremulant]

Gold and high level support is in the US. Normal support is overseas. Luckily, we get the gold contract with everything we order here, so if anything goes wrong, they send out the replacement to us and we have it in our hands within 4 hours. (except for laptops, but we don't work on the laptops anyways.. dell sends one of their contracted techs for those)

 

[Hammer]

Originally posted by: dabuddha

Originally posted by: Hammer

Originally posted by: dabuddha

Originally posted by: Hammer

Originally posted by: JulesMaximus

Originally posted by: dartworth

Originally posted by: JulesMaximus

Originally posted by: UsandThem
Was his name Ted Smith from India?

:laugh:

I roll my eyes when I see the Dell commercial with the American tech support guy on the phone with the guy calling from his bed in the middle of the night. What a crock of sh!t that is.

Not every citizen of the US speaks perfect english with the perfect dialect. I understand it is hard for a perfect person such as yourself to understand this.

Everytime a see a closed minded sentence like this, I roll my eyes.

Give me a break. It is deceptive advertising. It is a well known fact that Dell farmed its customer support out to India. Why does it surprise you when people complain about the poor service and the even worse grammar/pronunciation? How is this closed minded? I roll my eyes at you. :roll:

no, they didn't. i always speak to people in the US. they only did some to India.

No unfortunately, a great majority of their "support" is in India now.

for home users with the cheapest contract yes. everything else is in the US. i know people that work there so I know who works where.

Not true at all. A lot of their small business call centers are in india now. I've purchased quite a few things through the small business dept including my laptop which has the next day on site service. I still end up talking to people from India when I need it serviced.

*psst* small business and home are the treated the same.

 

[JulesMaximus]

Originally posted by: dartworth

Originally posted by: dabuddha

Originally posted by: dartworth

Originally posted by: UsandThem

Originally posted by: dartworth

Originally posted by: JulesMaximus

Originally posted by: UsandThem
Was his name Ted Smith from India?

:laugh:

I roll my eyes when I see the Dell commercial with the American tech support guy on the phone with the guy calling from his bed in the middle of the night. What a crock of sh!t that is.

Not every citizen of the US speaks perfect english with the perfect dialect. I understand it is hard for a perfect person such as yourself to understand this.

Everytime a see a closed minded sentence like this, I roll my eyes.

Uh, Dell has moved most of their technical support to India..........and they answer with American names to hide this.

/dismounts off of high horse/

Doesn't make any diffence. Commenting on the way someone talks is the same as talking about the color of their skin. It is close minded and racist.

Besides, Dell has moved a lot of support back to the states and other places.

Sorry but not true at all. The color of someone's skin does not affect how well you can understand someone's speech. They're accent, however, does affect their ability to be understood. Especially when their sole job is to speak with customers and provide service.

So this would be the same if I were to call a shop in Alabama for example.

Trying to talk to this person and not being able to because of his southern accent? Does that make him unamerican too?

If the customers calling that support center were primarily British then would say the same thing. Get over it. It isn't racist to denounce Dell for giving crappy customer support. If dealing with Americans who speak an Americanized English is your job then you damn well better be able to communicate with them don't you think? I swear, all they do is try to placate you over the phone until you get frustrated and go away.

To the people who paid for the gold support you should have bought somewhere else. You paid too much. Dell is screwing you as badly as they are screwing the rest of us.

 

[dabuddha]

Originally posted by: Hammer

Originally posted by: dabuddha

Originally posted by: Hammer

Originally posted by: dabuddha

Originally posted by: Hammer

Originally posted by: JulesMaximus

Originally posted by: dartworth

Originally posted by: JulesMaximus

Originally posted by: UsandThem
Was his name Ted Smith from India?

:laugh:

I roll my eyes when I see the Dell commercial with the American tech support guy on the phone with the guy calling from his bed in the middle of the night. What a crock of sh!t that is.

Not every citizen of the US speaks perfect english with the perfect dialect. I understand it is hard for a perfect person such as yourself to understand this.

Everytime a see a closed minded sentence like this, I roll my eyes.

Give me a break. It is deceptive advertising. It is a well known fact that Dell farmed its customer support out to India. Why does it surprise you when people complain about the poor service and the even worse grammar/pronunciation? How is this closed minded? I roll my eyes at you. :roll:

no, they didn't. i always speak to people in the US. they only did some to India.

No unfortunately, a great majority of their "support" is in India now.

for home users with the cheapest contract yes. everything else is in the US. i know people that work there so I know who works where.

Not true at all. A lot of their small business call centers are in india now. I've purchased quite a few things through the small business dept including my laptop which has the next day on site service. I still end up talking to people from India when I need it serviced.

*psst* small business and home are the treated the same.

What kind of support do I have on my laptop (not sure) I know it's onsite next day service but I don't know what they call it.

 

[dabuddha]

Whew hopefully it's finally done. I spoke with someone else now and she gave me a dispatch # saying I should receive the replacement in 7-10 business days. As soon as I receive the new one, I place the old one in the box and put the shipping label they provide on it and schedule it to be picked up. God I hope it's finally done!

She also gave me the following number for the warranty dept.

800-247-4618

She said I should be able to upgrade my warranty. If it's not too expensive, I think I will.