I recently purchased a DVD that was part of Amazon's pricing games / mispricing error / pricing experiment / something else depending on which CSR you ask. Apparently I have been ripped off, and Amazon apologized by email. The apology goes like this:
Dear potential Class Action Lawsuit participant,
Thank you for your recent purchase. As you are aware, our market-droids recently came up with a plan for ripping off our customers without them being aware of it. As we are desperately out of touch with public opinion, and woefully ignorant of illegal trading practices, we decided to implement their plan. Unfortunately someone spotted this and we're now in some really deep sh!t.
In an effort to place some spin on this situation, we're refunding the money that we ripped you off for. Not only that, but we promise that if you notice us ripping you off in the future, we'll refund that money too.
We value your business and appreciate your trust; after all, without your complete, total and unsuspecting trust we'd never have a snowball's chance in hell of pulling off anything as underhanded as this. We hope that you will continue shopping with us. Really. We need your business, because we're hemorrhaging cash faster than we can possibly hope to sustain in the long term, and sooner or later our Venture Capitalists are going to notice. Please help us protect their false hopes by maintaining your misguided loyalty to us. What would we ever do without customers like you?
Hugs and kisses, Amazon.com
- Wagner
Dear potential Class Action Lawsuit participant,
Thank you for your recent purchase. As you are aware, our market-droids recently came up with a plan for ripping off our customers without them being aware of it. As we are desperately out of touch with public opinion, and woefully ignorant of illegal trading practices, we decided to implement their plan. Unfortunately someone spotted this and we're now in some really deep sh!t.
In an effort to place some spin on this situation, we're refunding the money that we ripped you off for. Not only that, but we promise that if you notice us ripping you off in the future, we'll refund that money too.
We value your business and appreciate your trust; after all, without your complete, total and unsuspecting trust we'd never have a snowball's chance in hell of pulling off anything as underhanded as this. We hope that you will continue shopping with us. Really. We need your business, because we're hemorrhaging cash faster than we can possibly hope to sustain in the long term, and sooner or later our Venture Capitalists are going to notice. Please help us protect their false hopes by maintaining your misguided loyalty to us. What would we ever do without customers like you?
Hugs and kisses, Amazon.com
- Wagner