SlitheryDee
Lifer
- Feb 2, 2005
- 17,252
- 19
- 81
With the number of orders they send, I don't expect them to proactively catch every late shipment. You have to tell them about it, and every time I've notified amazon of anything they've handled it satisfactorily. On one occasion I was calling them about something that appeared to be late, but actually wasn't, and they still gave me a free month of prime.
I don't think I'd ever expect to get the item for free though. Even if I've heard "rumors" of people getting stuff for free I don't expect that to happen for me. The closest they ever came to that was when I ordered something extremely small and cheap that didn't work for my application, they just refunded me and told me to keep it. That made sense from a financial standpoint. I suppose in some cases it makes more sense to let you have a cheap item free than it does to give you a free month of prime too. I've got no idea how they determine that though.
I don't think I'd ever expect to get the item for free though. Even if I've heard "rumors" of people getting stuff for free I don't expect that to happen for me. The closest they ever came to that was when I ordered something extremely small and cheap that didn't work for my application, they just refunded me and told me to keep it. That made sense from a financial standpoint. I suppose in some cases it makes more sense to let you have a cheap item free than it does to give you a free month of prime too. I've got no idea how they determine that though.