Despoiler
Golden Member
- Nov 10, 2007
- 1,967
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So it's pretty much confirmed now what the cause of the G.Skill RGB modules dying on Ryzen platform, turns out the modules are fine, LEDs included, the SPD chip is the cause of the failure... And the culprit of the SPD data getting modified/corrupted? G.Skill's own RGB software! DOH! They are sending out emails to customers that registered their kits to nuke the old version from orbit and wash the stain away with fuming nitric acid.
So there you have it, I'm not touching their RGB software with a 50 foot poll attached to a robot on Mars until they get their s*&! together. I'm glad I never downloaded it either, too many reports of dead kits after using it, it all makes sense now.
Their RMA support seems pretty fly by night too. I've personally never had an issue with their memory, but this type of experience is going to make me consider using someone else next time. Unacceptable accusatory responses IMO.