AMD Tech Support Review

[rarebear]

I just bought two new 5570s for my HTPC @newegg for $49 each

I could not find the scaling option any where..
I called yesterday just before close and guy said get the 10-5 drivers not the 10-12s that came out yesterday..

Tried it and still no scaling..

After spending an hour and a half on hold mostly and beng told support has NO Windows7 machines and has never tried the new drivers I was very underwhelmed

AMD Support has no WIN 7 machines???

They said they installed them on a machine and they have scaling........

I then asked what version of the three they used and then it hit me not them as I said several times I had used the middle option of the three drivers..

YOU MUST HAVE THE LARGEST PACKAGE TO HAVE SCALING.......

I have read numerous threads on the web about this and after two hours of phone support figured this out on my own.......

Makes me scared to buy from AMD but I guess I still will..

 

[Phynaz]

What brand card did you buy?

 

[Absolution75]

AMD doesn't provide support - your video card vendor does.


Sapphire, XFX?, Gigabyte, etc

 

[Arkadrel]

Yeap which card brand did you buy?

PS. I feel bad for you if you got like some indian guy at a call center that couldnt really help you.

 

[bryanW1995]

nice. maybe if he'd gotten one of the "good" indians like anand lal shimpi his experience would have been better... /sarcasm

 

[nitromullet]

Perhaps this might help...

http://support.amd.com/us/kbarticles/Pages/UnableToSetGPUScaling.aspx

 

[manimal]

scaling is hidden in a sub menu in the display options. If you fail at reading its not AMD's fault...

 

[rarebear]

SAPPHIRE 100293DP Radeon HD 5570 1GB 128-bit DDR3 PCI Express 2.1 x16 HDCP
http://www.newegg.com/Product/Produc...82E16814102875

There $69 now but they where on a special email deal and have a $10 rebate so they where really $39 each

NITRO:

That is the issue if you do not download the full suit 100mb not 70 mb set of drivers you do not even have a DVI Pannel section to see GPU Scaling..

You have a Over Clocking section but no DVI Pannel?????????

I checked three differnt versions of drivers and no one there even knows this..

 

[SirGCal]

You are installing the Catalyst Control Center... Yes? If you need, I have a ton of the historical 64 and 32 bit drivers. Not every single one but lots of them. I miss a rev now and again.

Anyhow, off the top of my head it's in the display options. On the bottom for that display, right click (or maybe just click) and select 'configure' and scaling will be in there for HDMI setups.

 

[rarebear]

Thanks SirGCal,
I got it covered now

In the Nav Menu the option to see Digital Panel and all the submenu is missing on 10-12 70mb release and also missing on the 10-5 x86 and x64 release..

To get scaling you MUST download the 100mb full suite

If you google ATI driver scaling......
You see tons of screen shots and explainations but I never see one that worked other than getting the full driver package..



I hope this helps others who have this problem