Analysts Criticize COSTCO for being too generous to employees and customers...

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Rock Hydra

Diamond Member
Dec 13, 2004
6,466
1
0
Originally posted by: fbrdphreak
That is cool, didn't know that about Costco (don't have any around here).
:thumbsup: for a company with what appears to be good ideals

 

tw1164

Diamond Member
Dec 8, 1999
3,995
0
76
Imagine that, you treat you employees well, and they work harder for you; who'd thunk that. You seem to see more employees w/ smiles at Costco then at sam's club. I love my costco, they have great coffee for $9.xx /2 lbs.
 

Viperoni

Lifer
Jan 4, 2000
11,084
1
71
Working at a place that's nowhere remotely close to what I'm reading about Costco... this is great to hear :thumbsup:
 

Mo0o

Lifer
Jul 31, 2001
24,227
3
76
Costco's computer 6 month return policy is unbelievable, does any other retailer do this?
 

Orsorum

Lifer
Dec 26, 2001
27,631
5
81
Originally posted by: rahvin
Originally posted by: kranky
I truly believe that a place like Wal-Mart could double their salaries and still not spend more in total. Offer a livable, attractive wage, and you will get people who work hard because they want to keep that job. Double the wages, and you could get it done with half the workers. Net effect = same cost.

Costco is the only place that's figured it out?

It's no wonder that places that pay minimum wage can't keep anyone. Why should anyone stay if they don't like it, when they can get a job that pays the same in two hours? There are so many openings for minimum wage jobs, you could quit after a week for a whole year and still find places that would hire you.

The problem is that wall-street and the analysts in particular are only interested in quarter to quarter results. As an example last quarter Costco missed their estimate, they missed it because gas prices had fluctuated radically and they ended up not making as much as they had hoped per gallon. The analyst in the conference call asked them why they didn't just raise prices on the gas across the board and weather the erratic prices with just higher prices in general. That is the mentality Costco will always deal with because they aren't interested in next quarters numbers, they are interested in long term growth and frankly in the long run owning a stock that is what you want. Costco gets beat up because they don't play the day trading game, but you watch, as they expand across the rest of the country the long term gains on their stock will outpace walmart 10 fold.

Agreed.

I did a relatively in-depth analysis of Costco for one of my financial statement analysis courses in acctg undergrad, I was impressed (but not surprised) with the numbers I saw. Costco will live to see the long-run. Wal-Mart will not unless they change their corporate culture and their business model.
 

z0mb13

Lifer
May 19, 2002
18,106
1
76
I love costco, they have the best and cheapest produce!

I also like their hotdogs... hmmm cheap hotdog!!

also their warranty is unbeatable
 

desteffy

Golden Member
Jul 16, 2004
1,911
0
0
Thats why I will never ever ever shop at a store owned by sam walton, and always shop at costco
 

ViperVin2

Senior member
Mar 9, 2001
876
0
0
As I tell my friends, Costco is the place to be. Food court is mmmm. $3.78 (tax included) for Hot Dog, Coke, and a slice of Pizza; that is just... *making me hungry*.
 

BlackFalcon

Senior member
Apr 6, 2000
285
0
0
Originally posted by: Orsorum
Originally posted by: rahvin
Originally posted by: kranky
I truly believe that a place like Wal-Mart could double their salaries and still not spend more in total. Offer a livable, attractive wage, and you will get people who work hard because they want to keep that job. Double the wages, and you could get it done with half the workers. Net effect = same cost.

Costco is the only place that's figured it out?

It's no wonder that places that pay minimum wage can't keep anyone. Why should anyone stay if they don't like it, when they can get a job that pays the same in two hours? There are so many openings for minimum wage jobs, you could quit after a week for a whole year and still find places that would hire you.

The problem is that wall-street and the analysts in particular are only interested in quarter to quarter results. As an example last quarter Costco missed their estimate, they missed it because gas prices had fluctuated radically and they ended up not making as much as they had hoped per gallon. The analyst in the conference call asked them why they didn't just raise prices on the gas across the board and weather the erratic prices with just higher prices in general. That is the mentality Costco will always deal with because they aren't interested in next quarters numbers, they are interested in long term growth and frankly in the long run owning a stock that is what you want. Costco gets beat up because they don't play the day trading game, but you watch, as they expand across the rest of the country the long term gains on their stock will outpace walmart 10 fold.

Agreed.

I did a relatively in-depth analysis of Costco for one of my financial statement analysis courses in acctg undergrad, I was impressed (but not surprised) with the numbers I saw. Costco will live to see the long-run. Wal-Mart will not unless they change their corporate culture and their business model.

I too feel that Costco's business model is superior, assuming the original post is correct. Sure, they pay more for employees, benefits, and make less because of low prices. However, it sounds like they manage to make both employees and customers happy. I program credit card software for a Point of Sale company. You know who commits the most theft and fraud? It's not a company's customers; in most cases it's their own employees by a huge margin. Thus, keeping both groups happy will keep losses down in at least one area, probably a lot more. Not to mention, if all businesses tried to make the "little guy" happy instead of just shareholders (the shareholders would probably benefit a lot too) the world as a whole would probably be a lot nicer.

Disclaimer: I've never been to or dealt with Costco. My company has no dealings with Costco that I know of.
 

BOLt

Diamond Member
Dec 11, 2004
7,380
0
0
Originally posted by: yellowfiero
ISSAQUAH, WASH. - Jim Sinegal, the chief executive of Costco Wholesale, the nation's fifth-largest retailer, crows about Costco's private-label pinpoint cotton dress shirts.


"Look, these are just $12.99," he said while lifting a crisp blue button-down inside Costco's cavernous warehouse store here in the company's hometown. "At Nordstrom or Macy's, this is a $45, $50 shirt."

Combining high quality with stunningly low prices, the shirts appeal to upscale customers ? and epitomize why some retail analysts say Sinegal just might be America's shrewdest merchant since Sam Walton, the founder of Wal-Mart.

But not everyone is happy with Costco's business strategy. Some Wall Street analysts assert that Sinegal is overly generous not only to Costco's customers but to its workers as well.

Costco's average pay, for example, is $17 an hour, 42 percent higher than its fiercest rival, Wal-Mart's Sam's Club. And Costco's health plan makes those at many other retailers look Scroogish. One analyst, Bill Dreher of Deutsche Bank, complained last year that at Costco "it's better to be an employee or a customer than a shareholder."

Sinegal begs to differ. He rejects Wall Street's assumption that to succeed in discount retailing, companies must pay poorly and skimp on benefits, or must ratchet up prices to meet Wall Street's profit demands.

Good wages and benefits are why Costco has extremely low rates of turnover and theft by employees, he said. And Costco's customers, who are more affluent than other warehouse store shoppers, stay loyal because they like the fact that low prices do not come at the workers' expense.

"This is not altruistic," he said. "This is good business."

He also dismisses calls to increase Costco's product markups. Sinegal, who has been in the retailing business for more than a half-century, said that heeding Wall Street's advice to raise some prices would bring Costco's downfall.

"When I started, Sears, Roebuck was the Costco of the country, but they allowed someone else to come in under them," he said. "We don't want to be one of the casualties."

At Costco, one of Sinegal's cardinal rules is that no branded item can be marked up by more than 14 percent, and no private-label item by more than 15 percent. In contrast, supermarkets generally mark up merchandise by 25 percent, and department stores by 50 percent or more.

"They could probably get more money for a lot of items they sell," said Ed Weller, a retailing analyst at ThinkEquity.

But Sinegal warned that if Costco increased markups to 16 percent or 18 percent, the company might slip down a dangerous slope and lose discipline in minimizing costs and prices.

Sinegal, whose father was a coal miner and steelworker, gave a simple explanation.

"On Wall Street, they're in the business of making money between now and next Thursday," he said. "I don't say that with any bitterness, but we can't take that view. We want to build a company that will still be here 50 and 60 years from now."http://www.chron.com/cs/CDA/ssistory.mpl/business/3268811

I like how CostCo has to defend being nice to its customers and employees...
 

AmigaMan

Diamond Member
Oct 12, 1999
3,644
1
0
Originally posted by: RossMAN
CostCo rocks and definitely carries the RossMAN Seal of Approval

That's all I'd need to join Costco, but I'm already a member. They do indeed rock! I love it when they bring in new beers, plus 24 bottles for $20 isn't bad at all...well except for the liver. The last big purchase there was my Quasar (made by Panasonic) 32" TV that I picked up for less than $300. Their steak prices aren't great, but they're huge, thick cuts that taste awesome. Clothes prices aren't bad, but I find that Old Navy carriers more of what I would wear and at about the same price.
 

dwcal

Senior member
Jul 21, 2004
765
0
0
Originally posted by: Tiamat
~ 50 years business experience >>> txt book financial analyst.

:thumbsup: Wall street analysts are teh suck. Either corrupt shills or go by their textbook formulas. Lay off workers, cut costs and make the financial numbers for the quarter.

I :heart: Costco too.
 
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