- Dec 21, 2005
- 4
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I've been researching monitors for awhile and decided on Dell for a new 20" widescreen. I knew that they had problems with backlight bleeding, but with their 21 day replacement policy, I didn't think it would be a problem finding an acceptable monitor.
Murphy's Law dictates that the very first monitor I received had backlight bleeding as bad as any I've seen posted on the forums. Sorry, I don't have pictures, I don't have a digital camera. I called Dell and the person I talked to was more than happy to send me a replacement, all in all, it only took 45 minutes and most of that time was spent in que waiting for my call to be answered.
The second monitor arrived the next day and when I tried it, it had backlight bleeding to a lesser extent. Only one corner really bothered me and if it hadn't been for that corner, I wouldn't have had a problem. I worked with it for a few days to see if I could live with the backlight bleeding. After a few days, it was still bothering me so I called Dell about getting a replacement. Over three days, I spent five hours on the phone with Dell. During the process, I was transfered at least 4 if not 6 times every time I called, and the call was dropped at least 3 times. Every time someone would say that I needed to get a replacement monitor, they would transfer me to someone who would say that they couldn't authorize replacements. Finally I talked to a tech who said he would send me a replacement but he wanted to call me back and look at BIOS settings. I'm not holding my breath and if the replacement monitor doesn't show up by Thursday, they're all going back.
I had been a supporter of Dell, but since they outsourced alot of their work, I will never let a family member order a Dell because it's obvious that they don't value good customer service any longer.
Murphy's Law dictates that the very first monitor I received had backlight bleeding as bad as any I've seen posted on the forums. Sorry, I don't have pictures, I don't have a digital camera. I called Dell and the person I talked to was more than happy to send me a replacement, all in all, it only took 45 minutes and most of that time was spent in que waiting for my call to be answered.
The second monitor arrived the next day and when I tried it, it had backlight bleeding to a lesser extent. Only one corner really bothered me and if it hadn't been for that corner, I wouldn't have had a problem. I worked with it for a few days to see if I could live with the backlight bleeding. After a few days, it was still bothering me so I called Dell about getting a replacement. Over three days, I spent five hours on the phone with Dell. During the process, I was transfered at least 4 if not 6 times every time I called, and the call was dropped at least 3 times. Every time someone would say that I needed to get a replacement monitor, they would transfer me to someone who would say that they couldn't authorize replacements. Finally I talked to a tech who said he would send me a replacement but he wanted to call me back and look at BIOS settings. I'm not holding my breath and if the replacement monitor doesn't show up by Thursday, they're all going back.
I had been a supporter of Dell, but since they outsourced alot of their work, I will never let a family member order a Dell because it's obvious that they don't value good customer service any longer.