"Is it so hard to believe that we get viruses sometimes? I've even received email from within the company with a virus in them (fortunately I use Eudora, and I'm paranoid about attachments). Yes we try to go through and get rid of them but still viruses happen, and unfortunately there are people here who have opened them."
If it wasn't for the other stuff, I wouldn't have been at all concerned. Getting additional virus attachments while he was explaining the situation was a bit much. Couldn't he use someone elses system until the mess is fixed?
"If you're really that paranoid about the power supply buy something to test it. If that's not worth it to you, then throw it away."
How do you test a power supply? Other than attaching it to a good motherboard?
"At this point I'm almost sorry I tried to help but I did try, and I did harp on tech support to get them going, but then as far as your concerned I'm a hostile lying SOB, which your welcome to believe since you're not going to believe anything I say here."
Like I said before, you gave an honest assessment of most of the events, and gave "reasons" why no one replied to my emails, but then you'd never get back to me to keep me informed on what was going on. And again, no replies from anyone.
"But I'm not sorry, since if I hadn't stepped in your problems would probably still be ongoing, at least that's a reasonable conclusion to make since your attempts to contact us were normally in vain for whatever reasons."
Exactly. Three months of frustration over a $70 power supply. Your tech support people need to get their act together, or you'll end up with a lot of guys like me. I've already run into a few.
"Granted I would have preferred that everything was handled quickly but there is only so much I can do or control (since I do have many duties, and alerting tech support about someone's problems on a board is only one of them), and that at worst you'd be a dissatisfied customer instead of a fully pissed off customer."
That's all I asked, to be a dissatified customer. ;-) That's what Antec would have had had the issue been dealt with back when Paul first promised the replacement supply....that would have been the end of it, but that was over a month and a half ago. BTW, I'm not so pissed off at you as everyone else I dealt with at Antec, you seem to be doing all this on your own dime, so you don't owe me anything...not the same for those I was sending emails to during business hours.
"So at this point I can only reiterate that we are sorry, that we do not go out and seek to piss people off, or infect their systems with virus or anything else maliciious in nature."
Like I said weeks ago, Antec seems to like throwing gas on the fire. If I'm paranoid, I have good reason.
"Oh I should say that yes your complaints do get seen by the management, so that corrective actions can be made (that's another aspect of this particular duty)."
What has management been doing these three months?? Frankly, management would have been MUCH better off dealing with me two months ago. Why did it take nearly two months for anyone to send the power supply...or to give me any information as to when or if it would be shipped? My reading of the situation was that Paul had NO intention of ever sending the supply, that was obvious after the first week. Why he (or someone else) decided to go ahead, I can only imagine ;-)
Lets just say, after three months of this, I don't have a warm fuzzy feeling toward Antec because they now sent me the power supply they promised two months ago. Not that you should have to put up with my anger, I take it you're not employment to deal with complaints from this forum, but a lot of people at your company screwed up, and they didn't seem very interested in getting the issue dealt with.
hagbard