Any Best Buy employees here?

[IceBlue]

I have a Canon Digital Rebel that seems to be acting up lately, and I want to use the PSP plan I purchased from Best Buy. But I don't want to wait for the camera to be sent out for service during the holidays.

Could anyone look up the Digital Rebel (not the RebelXT) and see if it's a "DEVO" item? Doesn't that mean I would get a new Rebel on the spot?

Thanks,
-Ice

 

[doma]

i can ask my brother he works there...

 

[archcommus]

It would be sent to service.

 

[IceBlue]

evening bump

 

[Snakexor]

it depends on how long youve had it, they removed up from seeing if it was 'devo' from rss so know you need to process a return, and then it will tell you what you do, ie service or exchange

 

[hx009]

Originally posted by: IceBlue
Could anyone look up the Digital Rebel (not the RebelXT) and see if it's a "DEVO" item?

When a problem comes along, you must whip it!

 

[IceBlue]

Originally posted by: Snakexor
it depends on how long youve had it, they removed up from seeing if it was 'devo' from rss so know you need to process a return, and then it will tell you what you do, ie service or exchange

So, are you saying that there isn't a way to lookup a product's status without first processing it as a return? Could someone start a hypothetical return to see the status?

Thanks!

 

[Kelemvor]

Originally posted by: IceBlue

Originally posted by: Snakexor
it depends on how long youve had it, they removed up from seeing if it was 'devo' from rss so know you need to process a return, and then it will tell you what you do, ie service or exchange

So, are you saying that there isn't a way to lookup a product's status without first processing it as a return? Could someone start a hypothetical return to see the status?

Thanks!

There used to be when I worked ther ebut that was only when you had a problem and were still within the return/exchange period. Once you're outside that, it goes straight to warranty and it goes out for service.

 

[Horus]

Not true

There are two different "Service" plans with Best Buy/Future Shop

1) Product Replacement Plan: This is for any item under 200 dollars. It makes no sense for us to fix it, because it would be cheaper to just send you home with a new one

2) Product Service Plan: They'll take your item, and fix it within 90 days. There's usually an option for you to buy an open-box camera in the meantime, and return it when your camera is back.

Honestly, they're not a bad idea. I see a lot more happy customers then I do unhappy ones after they get a $800 toshiba laptop screen replaced for free.

 

[shoRunner]

it is not a devo item.

 

[archcommus]

Originally posted by: IceBlue
evening bump

So you just....chose to ignore me?

As I said, it would be sent to service, if it is a PSP, regardless of whether it is DEVO status or not. I work there, this is true.

/thread

 

[AU Tiger]

Originally posted by: hx009

Originally posted by: IceBlue
Could anyone look up the Digital Rebel (not the RebelXT) and see if it's a "DEVO" item?

When a problem comes along, you must whip it!

:beer:

 

[IceBlue]

Originally posted by: archcommus

Originally posted by: IceBlue
evening bump

So you just....chose to ignore me?

As I said, it would be sent to service, if it is a PSP, regardless of whether it is DEVO status or not. I work there, this is true.

/thread

Sorry, I was looking for a consensus. I didn't ignore you, but was looking for a little more input than your brief reply.

 

[archcommus]

Originally posted by: IceBlue

Originally posted by: archcommus

Originally posted by: IceBlue
evening bump

So you just....chose to ignore me?

As I said, it would be sent to service, if it is a PSP, regardless of whether it is DEVO status or not. I work there, this is true.

/thread

Sorry, I was looking for a consensus. I didn't ignore you, but was looking for a little more input than your brief reply.

Oh...well...things are only DEVO'ed if they're RETURNED and are listed as DEVO. If you have a PSP, it will be sent to service no matter what.

 

[shoRunner]

Originally posted by: archcommus

Originally posted by: IceBlue
evening bump

So you just....chose to ignore me?

As I said, it would be sent to service, if it is a PSP, regardless of whether it is DEVO status or not. I work there, this is true.

/thread

well your wrong, DEVO items can't be sent to service....thats why they have a DEVO flag. Serviceable items that have the serviceable flag are shipped to service. if they item is DEVO then it will not be repaired, it is exchanged out if you have a PSP.

oh yeah.../thread

 

[archcommus]

Well all I can is that's not how we do it. Never once have I had someone bring something in under PSP and we just gave them a new unit. That only happens if they have a PRP or if it is sent to service and they determine the item to be junkout.

 

[Snakexor]

archcommus, how long have you worked @ bby?? you obviously know nothing about how the system works....shorunner hit it on the head, same way i did in the third post of this thread. just because you work there doesnt mena you know everything.

 

[archcommus]

Originally posted by: Snakexor
archcommus, how long have you worked @ bby?? you obviously know nothing about how the system works....shorunner hit it on the head, same way i did in the third post of this thread. just because you work there doesnt mena you know everything.

Yes, and just because you work there doesn't mean you know how my store has done it, either. Perhaps we've been doing it wrong, we only opened in May. But I have never given someone a new item under PSP unless it was declared junkout.

 

[fbrdphreak]

I don't work there anymore, so I can't look it up; but here's the gist:

For an expensive item like that, if it is still actively carried it will very most likely be service and it will be sent off.
If it is SOMEWHAT old, but not REALLY old (sorry, can't be more quantitative) then it will probly be DEVO. It will be straight up replaced.
If it is really old, I've heard that they've turned to servicing the old items (I'd assume in order to take less of a hit due to a "loss in value" or something from old to new items).

Just get on the phone, call in and ask. It will make it easier if you have the SKU. Tell them you want to know if it would be serviced or exchanged, i.e. service or devo, and give them the SKU. I don't see any harm in giving your PSP # also, they will probly demand it. It is a valid question, you just want to know if you would have to wait on it being serviced.

BTW, for "random" problems that aren't easily repeatable, they will probly not do anything. Maybe update the firmware (if there is an update) and clean the lenses.

 

[fbrdphreak]

Originally posted by: archcommus
Yes, and just because you work there doesn't mean you know how my store has done it, either. Perhaps we've been doing it wrong, we only opened in May. But I have never given someone a new item under PSP unless it was declared junkout.

Then your store sucks. The ones I worked at exchanged new product for defective PSP covered product whenever the guidelines of the PSP called for it. Sounds to me like you don't know what you're talking about

 

[archcommus]

Originally posted by: fbrdphreak

Originally posted by: archcommus
Yes, and just because you work there doesn't mean you know how my store has done it, either. Perhaps we've been doing it wrong, we only opened in May. But I have never given someone a new item under PSP unless it was declared junkout.

Then your store sucks. The ones I worked at exchanged new product for defective PSP covered product whenever the guidelines of the PSP called for it. Sounds to me like you don't know what you're talking about

Wow, wtf is up your ass? I stopped saying "I'm right, you're wrong," just telling you that I've never given someone a new item under PSP unless it was junkout.

So that's news to me.