any OWC users sent for RMA?

[mutz]

hi there,
got some spam after issuing an RMA for an OWC SSD and trying to figure out whether it came out of a pissed OWC employee or just happen to be..,
has anyone experienced something similar too?

thanks.



E:
that RMA went smooth after all, they were allright.

 

[Diogenes2]

OWC ?

 

[Big Lar]

OWC ?

Other World Computing. Never had an RMA yet but could you elaborate? BTW they are located about 6 miles from my house.

Larry

 

[mutz]

yeah sure,
got the 50GB module some time back which got paralyzed after a month of pretty much regular 10GB a day write usage.
the drive showed some reallocated sectors pretty soon and the temp probe stopped responding slowly showing 0 or something and then got totally dis-functional.

the drive went non responsive soon after being unrecognized by the OS, having to unplug and plug it again to the SATA port for it to reorganize itself,
eventually and irelated switching to a different MB the drive went on the same till it came to a total off state being irecognizable by the BIOS as well.

so went to OWC RMA service asking them about the RMA process,
also asked whether it would be o.k to pay extra for the 100GB module or get the 60 free as a compensation for the mess having to send it - pay for the delivery, and all the time loss with a totally new product,

the answer was no, that it can't be done,
asking why said it just can't be done with all the casual excuses..,
well it isn't fare and the company takes no responsibility for that even though it's a totally brand new drive (which costs freaking 229$ btw..)
even though the prices went down drastically since purchase they couldn't give out any beneficial solution i.e it's either you take they're procedure or well,
you get nothing, ignore you'r e-mails like a child being ignored by he's busy father, and they're pretty much stiff about that showing not any slight bit of understanding

.

even though the delivery is abroad and having to deal with all this trouble, you can't get a grain out of they're hands or hearts, it actually seems to piss them that you even try no a paid upgrade, nor anything, that's you'r sole problem that the drive got messed, and yeah, you have to pay for the delivery, if you'r abroad, you would have to pay for the back delivery as well

freaking frustrating.

soon after one of these letters arguing them for a better deal started to get these spam mails originated somewhere in indonesia or so by looking at they're headers, could be proxied or something, the addresses are pretty much anonymous changing with every letter, though with about the same context linking out to sexual sites with all sort of gibrish translated labels describing they're content,

must say it never came before the RMA request and the mail isn't linked to any site or published anywhere, it is barely even used..
it sometimes seems to come in waves after any mail sent out to the company but could be a coincidence as well ..

 

[mutz]

cancel.

 

[Big Lar]

Does not sound like a positive expierience at all, sorry to hear that.

Larry

 

[mutz]

thanks for the understanding,
must say for the company, they issue an RMA request strait ahead when asking for it through the regular procedure.

 

[Old Hippie]

yeah sure,
got the 50GB module some time back which got paralyzed after a month of pretty much regular 10GB a day write usage.
the drive showed some reallocated sectors pretty soon and the temp probe ..

I've never seen a working temp probe on an SSD yet and why would you expect to pay for an upgrade on an RMA? I've never heard of a company doing that.

Your RMA sounds normal.

 

[mutz]

here:
OZC Apex SSD 120GB

the latency atleast approves it's an SSD - link.

why would you expect to pay for an upgrade on an RMA?

the drive has been bought in it's original price and went non-functional soon after,
it has been a six month period since the buy till the RMA has been issued and prices has dropped severely without even using it for more than a month,
keep aside the price lost, the company location is abroad and the delivery cost for the package would make it even more expensive then it originally was,
going through all that trouble with a new and barely used drive and having to pay for the delivery there and back is making it cost even more when the market price is less even for the 60GB module, so yeah, they really don't have to, but they can atleast try to understand all this trouble,
it's atleast some 3 week journey for the drive, the company got it's full pay and you get to pay for something which is not necessarily you'r fault,
a company that makes millions can try to understand this complex situation and atleast share a little bit back not placing the sole responsibility on the buyer.., it's really not he's her's fault the drive went corrupted.

when you go and buy a pizza and it's too salty or so, you get 1 against the one you gave and sometimes the seller would like to compensate you for the pain you had with he's/her's product, they give you a soda can or another one for the way, just for you to feel happy,
don't forget they ask for an excessive price for they're line.

there are many cases in where customers has bought a graphic card or other HW and the company gave them a better module when it went disfunctional,
some due to the fact they didn't have the same module at they're stock and others just to compensate the customer for he's time waste.. trouble and all that which again isn't they're fault.

i sell wood sometime for people around and make them a good price, cut them what won't fit in they're oven and drive all the way back to they're place if a single piece was missing in order to give them with the best product,
they gave they're money and trust and they get exactly what they paid for with even an extra just for them to be happy,

placing the entire responsibility on the customer is faulty then arguing them about that bringing the contract to the conversation with all the tiny words is totally unnice and not a way to do business, it's not all about the money, it's also about customers relationship,
ofcourse placing aside here the ignoring of e-mails, and the rule of it's either it's our way or it's no way,
that really sucks.

 

[Old Hippie]

the drive has been bought in it's original price and went non-functional soon after,
it has been a six month period since the buy till the RMA has been issued and prices has dropped severely without even using it for more than a month,
keep aside the price lost, the company location is abroad and the delivery cost for the package would make it even more expensive then it originally was,
going through all that trouble with a new and barely used drive and having to pay for the delivery there and back is making it cost even more when the market price is less even for the 60GB module, so yeah, they really don't have to, but they can atleast try to understand all this trouble,
it's atleast some 3 week journey for the drive, the company got it's full pay and you get to pay for something which is not necessarily you'r fault,
a company that makes millions can try to understand this complex situation and atleast share a little bit back not placing the sole responsibility on the buyer.., it's really not he's her's fault the drive went corrupted.

Your situation has been played many times over and I see no reason to treat you differently than anyone else.

You already knew what an RMA would require and agreed when you purchased the product.

Sorry about your luck.

 

[mutz]

let me ask you this,
what option do they give to they're customers, not them only but any other company that shares a purchase agreement?

what is the customer fault that they have sent him/her a faulty drive and why in the name of the holy spirit does he/she have to pay for the delivery unless they have been relocated from let's say Illinois to a remote village in Thailand?

screw these agreements cause you know barely someone ever reads them, and what would you do? won't buy a drive?..
these agreements only comes out to protect the company from all sort of lawsuits,
if they would have simply and fairly paid for the delivery i would not have said even a single word, but no, you have to do so and you can't even say anything about it or they'll simply ignore you.

i don't even know if they received the product or whether they'll patch a sticker for the customs as not to pay for the back delivery,
they simply won't respond, and yeah, they got all these agreements which protects them and screw you.

 

[Old Hippie]

let me ask you this,
what option do they give to they're customers, not them only but any other company that shares a purchase agreement?

what is the customer fault that they have sent him/her a faulty drive and why in the name of the holy spirit does he/she have to pay for the delivery unless they have been relocated from let's say Illinois to a remote village in Thailand?

screw these agreements cause you know barely someone ever reads them, and what would you do? won't buy a drive?..
these agreements only comes out to protect the company from all sort of lawsuits,
if they would have simply and fairly paid for the delivery i would not have said even a single word, but no, you have to do so and you can't even say anything about it or they'll simply ignore you.

i don't even know if they received the product or whether they'll patch a sticker for the customs as not to pay for the back delivery,
they simply won't respond, and yeah, they got all these agreements which protects them and screw you.

LOL!

You have the ultimate weapon.....Don't Buy It!

 

[mutz]

dear heavens, do you have a switch off ?

 

[Old Hippie]

dear heavens, do you have a switch off ?

LOL!

No "switch off" here.

Seriously, you can rant and rave all you want but I see nothing extraordinary about your circumstances or problems.

Just because you didn't know/care about the return policys doesn't make ignorance an excuse.

There was no gun to your head when you bought the drive and you could have purchased anywhere.

Chalk it up to a learning experience.

 

[Cr0nJ0b]

I've read the thread and I can really see what you are talking about. You are basically wondering why OWC doesn't treat customers better...that's business. like people, they come in all flavors. Some are kind and agreeable and others are down right nasty. I've bought and returned products over time...lots and lots of them. Among my group of friends and associates, I am probably the most aggressive about returns and RMAs. If the product has a warranty, I will persue it to get a product fixed.

My experience is this:

Buy from Costco and Nordstrom if you want to be able to return just about anything for any reason. They will be nice, helpful and generally give you cash right then. But you have to hoof-it back to the store to process the return.

Buy from Logitech if you want glorious support. I've called them about glitches in a mouse and they just sent me a new one, no questions asked.

Buy from Target and make sure you have a receipt. They won't take returns without a receipt (they have an exception policy, once per year).

Most others, it's just a crap shoot.

I think i was able to get eVGA to ALLOW me to pay for an upgraded card during a warranty exchange. but that is really unusual...and they have an upgrade policy unlike most companies.

I would say you are well within you rights to ask for something about a standard RMA, but I would never EXPECT it. If the company agrees, then you know they are an EXCEPTIONAL business, but the average company will turn you down.

As for the spam, I'm not sure what to say. My ISP filters most spam, but there was a time i would be like 50 emails a day from various sites. I could never pin down where they originated from. I would say it's a coincidence that you started getting this after dealing with OWC, but there's no way to tell.

 

[Old Hippie]

You are basically wondering why OWC doesn't treat customers better...that's business. like people, they come in all flavors. Some are kind and agreeable and others are down right nasty.

OWC is doing exactly what they are expected to do...provide warranty service for a product they sold.

The OP is asking for favors beyond what the warranty requires, wonders why they would refuse the request, then complains about bad business practices when they don't honor his requested favors.

I see no problem with the manfgs handling of the warranty and I have a "switch off". LOL!

I'm thinkin' that the OP should never buy anything unless the manfg agrees to the "terms of HIS warranty". :biggrin:

Sorry mutz, I just don't see a problem with the way OWC are handling your RMA.

Believe me, I'm no corporation lover but I just don't see that they aren't taking responsibility where it's indicated.

When the RMA comes back and it's faulty, then you may have a bitch. :biggrin:

 

[Cr0nJ0b]

I've gone through 4 motherboards from Asus before on warranty exchanges (one after another within 2 weeks). they were nice enough to cross ship them, but that was not fun. I didn't like the experience, but that's what I've come to expect from Asus. I didn't complain...I just worked through it until i got the system working again.

 

[Old Hippie]

I've had to RMA three Intel G2 SSDs and one of the RMAs was bad.

I always pay for an advanced RMA if it's offered and did so for 25.00 apiece from Intel.

But one of the RMAs was dead out of the box and needed an RMA but Intel refused to credit me if I wanted another advanced RMA.

So I got a bad product right out of the box but because an advanced RMA is an option they wouldn't give me any credit on the next 25.00 and I would owe them if I wanted another advanced RMA.

I protested and it did no good but I didn't cry about it.

OR, do you wanna hear about the HP branded Intel G1 SSD that neither company would service?

I did come here and bitch about that one! :biggrin:

My point is the OP has no bitch.

 

[tweakboy]

Is that a faulty SSD with those HD tune scores ?

Also what is short stroke, I enable that option @ 40 default and my benchmark scores are much higher,, I get 146mbps average and 9ms latency on my F4 single platter. If I dont put a check on it I get up to 128 average, with 13.8 latency.

But my crystal mark scores are off. Ive had first colums at 154mbps read and 139mbps write after I changed cluster size from 4KB to 512k its default value. Now I got another F4 and sent other one for RMA and I have 512k sectors and defragged,, its snappy but Crystal Mark scores are 118mbps read and 111mbps write ... what gives ??? Im putting a image on the drive btw,, image that is from a 512k OS ...thx

 

[Old Hippie]

Is that a faulty SSD with those HD tune scores ?
Also what is short stroke, I enable that option @ 40 default and my benchmark scores are much higher,, I get 146mbps average and 9ms latency on my F4 single platter. If I dont put a check on it I get up to 128 average, with 13.8 latency.
But my crystal mark scores are off. ...... what gives ??? Im putting a image on the drive btw,, image that is from a 512k OS ...thx

Now, there's my idea of a "switch off". :biggrin:

 

[mutz]

man, why do you have to be so assertive?

let's put aside the money,
why can a company do what they want, bound you by agreements and just free themselves from taking full responsibility?
what happens if the next drive fails?
does the customer have to pay again for the delivery and wait few weeks?
put aside the time spent, why do you HAVE to pay for something you are not responsible for?
why do they neglect you'r pleading impatiently when you ask if it's possible to get an upgrade or so, after all you'll be willing to pay them for it, you'r not scamming them,
they could've been more polite or patient, more generous, kinder, that's all.

this is not the OP kind of warranty, this is simple non-selfish behavior, you gave something faulty, make the customer happy and compensate him, atleast for the delivery, atleast for the back delivery if the first is not possible, at least explain, be humble,
but no, it's all about business, money and that's it.

Cr0nj0b too, if people see you'r making fiar business and not bound people by unfair agreements, people would like to work with you,
you'r right some people can be nasty, but trust this that if you give something good, you make a difference which counts, at least to some people, and you have to be able to see when to give and when not to.

it's the same as when a company sells they're hi-end products for 300% or so,
what happens if they reduce all they're prices and won't be aiming at the peak of the Everest? wouldn't they have more customers? more happy customers?
customers that would be happy to come back and make honest and simple business with them further on for years to come?

or rather bid them with the highest price as some companies do cause they have the best product in the market?
this is very complex matter which can go on and on, maybe take some time to wander about it before you post,
and old hippie, would you mind keeping the b words out of the discussion?
this is unnecessary and nobody have to hear that tone,
thank u.

 

[Old Hippie]

let's put aside the money,

Why? That's what your bitch is about and that's the name of the corporate game.

and old hippie, would you mind keeping the b words out of the discussion?

Woops, all ready screwed-up. :biggrin:

I see where you're coming from and I'd love to see it work like you'd want but it's not gonna happen.

Good Luck and I'm out.

 

[mutz]

does young people have to teach you how to behave at you'r age old man?
grow up please, caring for others means caring for ourselves, being thoughtful, listen and paying simple respect, it benefits you and society.

if we change our ways, the world changes cause the world is us,
we make it as it currently is,
life is human relationship.

take care.