here:
OZC Apex SSD 120GB
the latency atleast approves it's an SSD -
link.
why would you expect to pay for an upgrade on an RMA?
the drive has been bought in it's original price and went non-functional soon after,
it has been a six month period since the buy till the RMA has been issued and prices has dropped severely without even using it for more than a month,
keep aside the price lost, the company location is abroad and the delivery cost for the package would make it even more expensive then it originally was,
going through all that trouble with a new and barely used drive and having to pay for the delivery there and back is making it cost even more when the market price is less even for the 60GB module, so yeah, they really don't have to, but they can atleast try to understand all this trouble,
it's atleast some 3 week journey for the drive, the company got it's full pay and you get to pay for something which is not necessarily you'r fault,
a company that makes millions can try to understand this complex situation and atleast share a little bit back not placing the sole responsibility on the buyer.., it's really not he's her's fault the drive went corrupted.
when you go and buy a pizza and it's too salty or so, you get 1 against the one you gave and sometimes the seller would like to compensate you for the pain you had with he's/her's product, they give you a soda can or another one for the way, just for you to feel happy,
don't forget they ask for an excessive price for they're line.
there are many cases in where customers has bought a graphic card or other HW and the company gave them a better module when it went disfunctional,
some due to the fact they didn't have the same module at they're stock and others just to compensate the customer for he's time waste.. trouble and all that which again isn't they're fault.
i sell wood sometime for people around and make them a good price, cut them what won't fit in they're oven and drive all the way back to they're place if a single piece was missing in order to give them with the best product,
they gave they're money and trust and they get exactly what they paid for with even an extra just for them to be happy,
placing the entire responsibility on the customer is faulty then arguing them about that bringing the contract to the conversation with all the tiny words is totally unnice and not a way to do business, it's not all about the money, it's also about customers relationship,
ofcourse placing aside here the ignoring of e-mails, and the rule of it's either it's our way or it's no way,
that really sucks.