Any Sprint PCS phone deal for Current Customer ?

[Fmound]

Are there any good deals for existing customer at SPRINT PCS to replace a broken phone? Thanks.

 

[A]

This should be in the I wanna thread.

 

[EliteForces]

i need one for addon phone its ridicilous it will cost me another $30 to add a phone and shareminutes its stupid i can get a good plane for $35 or even $29.99 so why share minutes. they suck for current customers, atleast with ATT i can add get 2 phone for like $50 or so and add another for just 9.99

 

[Tycoonx]

Sprint bites! I've been waiting for my replacement phone for 4 weeks now.
I've called them at least a dozen times, and all I get are run arounds.

If someone wanna help me getting my phone please PM.

 

[Bglad]

If you are on one of the large monthly plans, Sprint will do anything you want. The first person you get on the phone doesn't have the power to do anything. Tell them what you want and when they say no, ask for a manager. If you still don't get what you want, ask them to send you to customer retention department.

That is of course if you have a large enough plan. If you are on one of those $30/mo. plans you are probably out of luck.

 

[Udimet720]

Tycoonx,

Me too! I called and complained cuz I have been getting dropped calls like they were an AT Hot Deal. They were suppsed to send me a N200. Now it has been about 6 weeks and still no phone. They told me it was on backorder. But, how long can a phone be on backorder? I should try calling again soon. I gave up for a while.

 

[MSUman]

Yeah, I hear they suck for current customers too!

I was told by a Sprint CSR in the cancellations department to not even bother with the other people because they don't have the power to do SH|T. Straight from their represenative.

STORY:

I was a Nextel customer for almost 2 years. To make a long story short they over sold my service area and their network was over capacitated. I called them and told them I agreed to a unlimited usage network, not a bogged down piece of crap network. They let me out of my contract and issued my account a $200 credit to pay for the "early cancellation fee".

So anyways I called up Sprint. I've got a degree in Supply Chain Mangement so I went after the girl on the other end negotiating with her on a package and the cost. Here's what I got:

2 - TouchPoint 5200 phones (small like a pager, 2 tone green/grey with caller id on the outside)
4500 - Night & Weekend minutes
500 - Anytime minutes
500 - PCS to PCS (mobile to mobile) minutes

Package cost was $59.99 for the plan with 2 phones!

My cost you ask? Well....

Touchpoint 5200's sell for $200 in the stores.
I talked the CSR into $100 Service Credits for each phone. ($200 off)
So basically 1 phone free. Then Sprint has the buy 2 phones get $100 promotion,
which is not $120 off.....

My cost for the 2 - $400 worth of phones.... $80!!!!!
Plus the awesome package savings (normally a $79.99/month package!).

I did have alot of trouble though because the CSR didn't appy everything to my account like she was suppose to and I had to argue all the way to cancellations to get the above deal she promised.

MORAL OF THE STORY:
You CAN deal with them, they don't want to lose you as a customer. Just tell them you want the cancellations department. Even if you don't really want to cancel. Just tell them that you get crappy customer service and you can get treated just as good by another company who "knows that without their customers they wouldn't exist". Worked for me, the cancelations CSR told me the above statement and recommended it for future refrence, not only for Sprint but for any company that offers a service. If they won't deal then tell them you will think about it and hang up. They can't make you cancel after you call them, you have the final say. So hanging up will not allow them to cancel your contract.

What they give you depends on how you present your case. Present it like you've tried everything with CSR's and gotten nowhere and you will get more from them. Present it like you don't care and they won't do anything for you.

As always, YMMV.

My 2 cents

 

[ngupt02]

Carefull about changing plans with SprintPCS now. All new plans have nighttime minutes starting at 9PM instead of the 8PM we got before.

 

[kissdisap]

MSU,

when did you buy your phone? If you bought it within the week ending december 16, you DO qualify for the $120 rebate from sprint ($60/phone). If you're interested, I have the phone number that you need to call to receive the extra $20 off

 

[dentalboy]

have had sprint for 1.5 yrs, last 3 months have been awful, i think they have been overcap, in n.e. or nJ
close to changing ,but will try this cancel dept in am wish me luck

 

[telstar1]

<< Carefull about changing plans with SprintPCS now. All new plans have nighttime minutes starting at 9PM instead of the 8PM we got before. >>



This is negotiable. I had a contract that just expired with Sprint. I called up and asked to speak with the customer retention department. Here's the deal:

This is what I had:
250 anytime minutes
1250 night/weekend minutes
free long-distance
nights starting at 8pm
$34.99

This is what I negotiated
650 anytime minutes
3000 night/weekend minutes
free long-distance
nights STILL starting at 8pm
$35.99

So basically I keep the 8pm start time (which is key for how I use my phone). I almost triple both my anytime and night and weekend minutes, and I pay a buck more. Additionally, I'm elgible for a 25% discount due to an agreement my employer has with Sprint, so my final price should be roughly $27.00 for a much better plan.

Lesson learned ... Sprint service plans ARE negotiable ... if you're no longer under contract, and you speak with their retention department.

 

[Valvoline6]

What do I have to say or do, or who do I call, or what number do I call to get retention? I want a better plan with some wireless data minutes but the 9pm night minutes and no rebates for current customers ticks me off..

 

[Udimet720]

telstar1,

thanks for your post. After a couple of months of waiting for the n200 that Sprint promised me to show up, I called them tonight. I spoke to a very friendly and helpful rep who placed a new order for me. Also, when I inquired about changing my plan without losing my 8pm "nights" start time, he set me up with the same plan you got. Nice....

I wonder if this has anything to do with the fact that my contract expired in December...

 

[carmat4]

Sprint CS in the LA area is terrible. I bought A 8260 from Amazon and Im now an ATT customer.

 

[new99]

Udimet720

that's an awesome plan!!

 

[HotWheels]

Can someone please post the number for sprint? Thanks

 

[Tycoonx]

I too called sprint today. After 7 weeks of waiting for my replacement phone, they still told me the same thing, that my they reordered my phone, and it will be here in 7-10 days. She was the 5th or 6th operator that told me the same thing over the past 7 weeks. And guessed what... they are charging me for service I haven't used since Nov 19, 2001. That's BS!!!!! Sprint sucks!

 

[courtjester]

telstar1. WOW, thats an awesome plan! So do you have to wait for your contract to expire? I changed plans 5 months ago and had ro resign the 1 yr commitment. I had no idea you could do that!

 

[new99]

cmon tel.. how do you do it

 

[tchinhe]

Here is what I got from the manager 3 days ago. My replacement phone is discontinued and they don't have it in the warehouse. I managed to get them to sent me another phone N200 a week after, instead of the 6100. But then they charged me $40 for the N200 that I received, without my approval and knowledge. I requested for another phone and offered to pay the difference but was declined. I called back and the manager would not let me have my money back. I said transfer me to the cancelation department. He told me he could proceed with the cancellation and was very willing to cancel my account. I think that is because I have a contract but my early termination charge is only $50 which is not a big deal. I was a little stuck since this is the only phone I have .... so I demanded for a full refund on my phone and he declined and then I was disconnected. He even said that the phone I first returned was a refurbised, I bought it at Amazon.

Wait til my contract ends and will see what they say and do. All I say is nobody at sprint knows anything. I was at the sprint store the other day. One guy was using the red phone in the room and all of a sudden there was a loud Bang and he dashed out of the door. He slammed the phone and left. The reps are not close to friendly 95% of the time.

 

[RobsTV]

Took my Sanyo 4500 to Sprint store for firmware update on a Saturday.
Came back in an hour, and they said the port wouldn't accept update, and phone would need replaced.
Currently, was not in stock at store. This was great news, as I was hoping to get a 4700 as replacement.
Phone still worked fine though, and was being replaced for technical reasons.
Called on the next Monday, and they said no info, so I tried to get the 4700 instead.
The next day, UPS delivered a replacement 4500, so no 4700.
But, they don't even want the 4 month old phone or battery back.

Moral is, great service with Sprint.
After 6 months now, they blow away the crap ATT I had for 10 months prior. (actually paid early cancellation penalty to dump ATT).

 

[Richard98]

I was trying to cancel the service on the aircard a couple of months ago and as soon as the CSR heard the word "CANCEL", I was immediately transferred to their retention department. Explained to their retention department that it was the aircard I was trying to cancel, but also told them that my regular PCS phone occassionally dropped calls and didn't work as well as it did 2 years ago.

They offered to send me a new phone or to give me $150 credit to replace the phone.

 

[telstar1]

The numer I called was: Retention Dept Number: 1-888-298-9547

 

[Udimet720]

I just called *2. Then when you get "Claire", the helpful electronic directory service, just say cancellation. I've done this a number of times. When the CSR's answer, they don't say, "Sprint Cancellation Department. How can I assist you?" They just treat you like anyone else. But, it seems like they have the ability to do a lot more. However, some of the "cancellation csr's" haven't been that helpful. It's kind of hit or miss...

In my case, I was having some real problems with my existing phone and I have very high usage every month. So, Sprint is definitely not losing any money on me...

 

[peang]

RobTV,
is there any firmware update for sanyo 4500? if there is what the firmware do?
i have sanyo 4500 and i don't know i can get an update or something

thx