anybody ever RMAed a shuttle board?

[soulm4tter]

my friend bought an AK31 Revision 3.1 (retail) from newegg and it died just after 1 month of use. He went to shuttle to RMA it and they say they only RMA direct buys, is that right? I figured they would warranty retail boards, so just thought i'd check here to see what other peepz have experienced.

 

[MWink]

<< I figured they would warranty retail boards >>



I don't think there are many companies (if any) that make OEM mother boards. I think I have heard that you need to send it to the place you bought it.

 

[soulm4tter]

the board is in fact a retail version of the board. newegg's 30-day satisfaction replacement or refund guarantee has expired. Is he screwed? If so thats pretty crappy of shuttle.

 

[ShallowHal]

Newegg will replace the board. It's a one year warranty. Just go to NEWEGG and click on the "Online RMA Request".
You'll have to send your board back to them before they will replace it.

Forgot to add that you won't get a refund at this point but you will get a new board.

 

[soulm4tter]

where do you read that its a 1 year warranty? It looks to me that its only 30 days from newegg.

 

[soulm4tter]

^^bump

 

[soulm4tter]

^^bump

 

[Carrot44]

I read thru the whole RMA procedures at NewEgg and there is nothing about a 1 year warranty just the 30 day return policy. Infact NewEgg says they do not warrant any products thats up to the manufacturer of the product

 

[soulm4tter]

ya thats what i figured, i dunno where ShallowHal came up with that 1 year warranty. So back to shuttle, why wouldn't they warranty boards from end-users? I've only RMAed one board before and it was an Asus. They gave me no problem. I told them the problems and they asked for serial # and then gave me and RMA number.

 

[soulm4tter]

bump

 

[Wheezer]

I RMA'd an AV18E motherboard a few months back. I e-mailed thier tech support and they eventually emailed me an rma#. I also talked to someone in thier tech support who was quite helpful.