I did, and my feelings are mixed. I had to call them three times to get an issue resolved. One thing I will say is they were fast as hell at answering the phone, less than 20 second wait time each time I called after work (ie: when everyone would be calling, I presume) and they were pretty quick about finding information about my order, so the phone calls were only like 6-7 minutes total each, if that.
I am building a server and ordered some fans and heatsinks, which shipped in 3 separate orders from 3 separate vendors. The I got two of the orders (the fans), but the fuckstick merchant they ordered my heatsinks from shipped it to their own headquarters instead of to me.
I called Jet right away and let them know the day the tracking information showed up. The lady I talked to got a hold of a supervisor and that supervisor contacted the merchant. The supervisor called me back about 15 minutes later and said the merchant would ship my heatsinks out from their headquarters to my address when they arrived and that she would send me a tracking number the next day via e-mail. This was last Thursday.
I didn't hear anything from her Friday, and figured it just hadn't gotten shipped back to me yet. However, Monday rolled around and I still didn't hear anything, so I called them again after work. The rep I talked to that time said that the supervisor I talked to before was gone, but that he would make sure she got a message to send me an update Tuesday.
Tuesday rolled around and I hadn't heard anything, so I called them again. The lady I talked to this time called the merchant herself, got the tracking number, then called me back within a couple of hours with the tracking information.
So, the first few people I talked to basically got me cursory information, then fucked me in the ass, but the third lady actually did what she said she would and followed up with me. Kudos to her for following up, because I was about to make them refund the heatsinks and order them from somewhere else.
Now, in all this fucking mess, I also found out a "hidden" extremely shitty part about dealing with Jet.
Since the other merchants ship the items, they each may ship through different companies (ie: Fedex/UPS/USPS). This last merchant with my heatsinks required a signature, for me to be present, and had their shipment flagged so that I could not redirect it to a different Fedex location for pickup. I didn't know any of this until yesterday when they attempted the first delivery.
Anyways, I got home yesterday and there was a door tag for the delivery attempt. There was no signature area, so I called Fedex up and the lady told me I could just sign the door tag and the driver would leave my box for me. So, I did that, and left a rock propping open my apartment building's door so the guy could get inside.
I came home from lunch today expecting my shit to be here, but it wasn't. I checked the tracking number and my order was flagged with a delivery exception that indicated they didn't even attempt delivery. I was pretty pissed at this point in dealing with this sole package that has been holding up my server build. I called Fedex again and got a supervisor on the line who told me he didn't know why they didn't attempt delivery, that he would override the restriction and have the package routed to the Fedex in town so I could just pick it up after work, and call me to let me know when he was done looking into it.
I got off work and still hadn't heard shit, so I called them again. This time the Fedex lady called the ground office a few towns over and they told her that the driver marked it as undeliverable or some shit after the first attempt because the building was locked. Like WTF. I asked her if I could pick it up from the facility and she told me they closed at 4pm. WTF, like I'm taking a fucking half day to pick up a fucking box a few towns over.
Then, I called up the actual ground facility and the guy there told me they were open until 7pm and that I could come by and pick it up no problem. So, I just got back from about a 1.5 hour round trip drive to pick up this package that I would otherwise have no other way to get.
I'm pretty fucking pissed still, maybe that is able to be derived from the length of this post, but I FINALLY have all of the parts and can put this server together tomorrow.
Long story short, I will never order from Jet again when in an apartment just because of the shipping headaches and the pain in the ass it has been to get these items. Not to mention, having to leave a fucking rock in my apartment building's door to get UPS/Fedex/USPS to deliver is pretty much hit or miss as to whether or not some asshole here will take it out at some point during the day while I'm at work -- and Jet just having individual merchants ship everything however they please with different delivery dates from different shippers has made it damn near impossible for me to coordinate receiving anything on specific days so I had no real option other than to just leave the door propped open for three days in a row. Actually, come to think of it, I might not ever order from them again regardless until they force their merchants/vendors to a specific, customer-friendly shipping strategy.
I can definitely say overall, though, that there is absolutely no way I would order from then again without another 20% off and $20 off $50 Amex order because there is no way I would go through this same experience for a measly $70 off, but I could at least plan better in the future knowing what I know now if I had the discount again.