- Sep 13, 2001
- 52,931
- 5,803
- 126
i had a 7:40 flight this morning and wake up at 4:30, then at 4:40 i get an email that my flight is canceled. i got on the phone immediately to call them to get a new flight since i couldn't do it online since my wife was using her companion pass.
after being on hold like 30 minutes i went to their website looking for another number and saw a link to their twitter so i clicked it.
apparently last night they had a big issue with their computer systems that shut down a ton of flights yesterday into this morning. so i told my wife lets just go to the airport and see what is up. sucks too because we had our 15 month old with us.
while im driving i keep my phone on the call. after i park it's STILL not gone through and i have now been on the phone 75 minutes. i put it in my pocket and it hung up. when i got there holy shit the line was ridiculous. and they hardly had any people working. i took a video of them having 1 register open with a huge line and was going to post it to twitter to them but didn't do that.
i waited in line from 6am until 8:15 when we luckily found a flight at another airport to fly out this evening at 5:45. the next available flight from that airport was tomorow night at 9:30pm. considering i have a fishing trip scheduled for tomorrow morning at 5am that wasn't an option.
it's also dumb that they won't just put people through on another airline. there were other flights with delta i could have taken but they said they don't work with other airlines. i told them that's not my problem but luckily we at least found something.
i saw a little boy who was there with his mom and was supposed to fly by himself, but they couldnt get him another flight and he was on the ground crying. i think he was missing something big today that he was supposed to see or something.
anyone else get fucked over by this? we did each get a $200 voucher, which is okay i guess, but considering i have a shitload of points and my wife has the companion pass until the end of 2017, i don't even konw if we'll use it. and it's not transferable. i'd rather have left early and not gotten $400 in vouchers.
after being on hold like 30 minutes i went to their website looking for another number and saw a link to their twitter so i clicked it.
apparently last night they had a big issue with their computer systems that shut down a ton of flights yesterday into this morning. so i told my wife lets just go to the airport and see what is up. sucks too because we had our 15 month old with us.
while im driving i keep my phone on the call. after i park it's STILL not gone through and i have now been on the phone 75 minutes. i put it in my pocket and it hung up. when i got there holy shit the line was ridiculous. and they hardly had any people working. i took a video of them having 1 register open with a huge line and was going to post it to twitter to them but didn't do that.
i waited in line from 6am until 8:15 when we luckily found a flight at another airport to fly out this evening at 5:45. the next available flight from that airport was tomorow night at 9:30pm. considering i have a fishing trip scheduled for tomorrow morning at 5am that wasn't an option.
it's also dumb that they won't just put people through on another airline. there were other flights with delta i could have taken but they said they don't work with other airlines. i told them that's not my problem but luckily we at least found something.
i saw a little boy who was there with his mom and was supposed to fly by himself, but they couldnt get him another flight and he was on the ground crying. i think he was missing something big today that he was supposed to see or something.
anyone else get fucked over by this? we did each get a $200 voucher, which is okay i guess, but considering i have a shitload of points and my wife has the companion pass until the end of 2017, i don't even konw if we'll use it. and it's not transferable. i'd rather have left early and not gotten $400 in vouchers.