6 1/2 minute video featuring Southwest COO
https://twitter.com/SouthwestAir/status/756201515174420481
https://twitter.com/SouthwestAir/status/756201515174420481
Another 135 cancellations on top of the original 300? holy fucking nightmare. Remind me never to fly SW again.
Got cancelled for a 5:10 PM flight today out of SFO. I don't know how the hell a router failure at noon yesterday can still be cancelling flights tonight. Of the 5 SFO-DEN flights today the only one that wasn't cancelled was the 5:30 AM. Ridiculous.
this is now affecting some of the thousands of people who are trying to leave the RNC
CLE airport was backed up onto the highway at 5:00 this morning
That sucks, but compensation is not required.My Buddy is catching a flight out of PHX to DEN at 340 witha 2 hour layover then flying to OKC which arrives at 1045 PM. Another entire fucking wasted with no compensation offered.
Each airline has its own policies about what it will do for delayed passengers waiting at the airport; there are no federal requirements. If you are delayed, ask the airline staff if it will pay for meals or a phone call. Some airlines, often those charging very low fares, do not provide any amenities to stranded passengers. Others may not offer amenities if the delay is caused by bad weather or something else beyond the airline's control. Contrary to popular belief, airlines are not required to compensate passengers whose flights are delayed or canceled. As discussed in the chapter on overbooking, compensation is required by law only when you are "bumped" from a flight that is oversold. Airlines almost always refuse to pay passengers for financial losses resulting from a delayed flight. If the purpose of your trip is to close a potentially lucrative business deal, give a speech or lecture, attend a family function, or connect to a cruise, you might want to allow a little extra leeway and take an earlier flight. In other words, airline delays and cancellations aren't unusual, and defensive planning is a good idea when time is your most important consideration.
Their booking system was down last week from 8PM to 10AM. I couldn't book or change reservations so no early checkin. I barely got a flight the next day. I find it totally unacceptable that they would have that kind of downtime for a booking system. In the 80s and 90s and maybe the early 00s I could see companies being dumb and not building resiliency, but in the modern IT era, downtime just shouldn't happen like that. I know it still does, but it shouldn't.
Jet Blue didn't have cancellations, only delays. Stop spreading FUD. Sticking with them, fuck SW. 450 flight cancellations is entering "they went to fullretardville".If you want to fly an airline that hasn't had cancellation\delay issues from computer glitches you're going to have a very short list to choose from
http://www.nbcnews.com/nightly-news/video/thousands-stranded-over-american-airlines-computer-glitch-527647299510
http://money.cnn.com/2015/07/08/news/companies/united-flights-grounded-computer/
http://www.nbcnews.com/business/travel/jetblue-hit-major-computer-outage-breakingnews-com-n332416
http://www.geekwire.com/2011/computer-glitch-huge-delays-alaska-airlines/
Planes, pilots and crews not being at the locations they need to be at because of the previous cancellations. WN is more of a Point to point airline so cancellations and delays have a larger ripple effect than Hub and Spoke.
Jet Blue didn't have cancellations, only delays. Stop spreading FUD. Sticking with them, fuck SW. 450 flight cancellations is entering "they went to fullretardville".
That sucks, but compensation is not required.
http://airconsumer.ost.dot.gov/publications/flyrights.htm#delayed
For all we know, they're reservation systems are just like many major banks. The underlying system had been running solidly and they just built newer stuff on that backbone. But then when the backbone gets old and breaks down, shit really hits the fan. It doesn't excuse the screw up, but it might explain why we see these major meltdowns from time to time.
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As for flying, I don't really have a brand preference beyond "not Spirit" (or others that charge for carry-ons). When I've looked for flights lately, SW has been more expensive than United, Delta, AA, and JetBlue. As for Spirit, since they always come up in a a Kayak search, Spirit has been a few bucks cheaper than the majors, but fees and frustration would quickly eat up any savings.
I agree, it is an abysmal failure. As always, companies across the board see IT as only a cost to be minimized and fail to learn from what happens when they cheap out on that front, from these meltdowns to security breeches, etc.I'm fully aware of what the policies and laws are as I worked for US Airways as a gate agent and have people get in my face about shit like this. However, this wasn't an act of god, nor is it an issue that is stopping air travel for every single airline. This is a network infrastructure failure that's either caused by incompetent IT people or by Upper Management unwilling to spend the money to upgraded that infrastructure despite IT's pleas, which do you think is more plausible?
The fact that this airline announced last week that their Quarter 2 profits netted them $800+ Million in profit, yet they have such an old and outdated network that basically has taken down their ENTIRE fucking business, speaks volumes as to where their focus is. Their COO even announced yesterday on their video that RossMan posted that this outage does not affect their projected 3-5 year timeline to bring their network up to speed when compared to the industry as a whole.
Don't pride yourself in putting customers first yet the best they can offer is 'sorry' or 'we're working on it'. This isn't just one or two flights that got delayed. We're talking thousands of people here being stranded and unable to do things like take a shower or have a change of clothes. Sorry, an apology isn't going to fly. Genuine human decency would be appreciated and do a lot more then just a 'sorry'.
With all this being said, guess what? The flight to Denver from PHX is now under a 2+ hour delay and will cause him to miss the connecting flight in Denver. They have now booked on the last flight to Tulsa this evening at 8 PM, but that flight is already on a 20 minute delay, so there's a strong chance he might not even make that flight.
I'm fully aware of what the policies and laws are as I worked for US Airways as a gate agent and have people get in my face about shit like this. However, this wasn't an act of god, nor is it an issue that is stopping air travel for every single airline. This is a network infrastructure failure that's either caused by incompetent IT people or by Upper Management unwilling to spend the money to upgraded that infrastructure despite IT's pleas, which do you think is more plausible?
The fact that this airline announced last week that their Quarter 2 profits netted them $800+ Million in profit, yet they have such an old and outdated network that basically has taken down their ENTIRE fucking business, speaks volumes as to where their focus is. Their COO even announced yesterday on their video that RossMan posted that this outage does not affect their projected 3-5 year timeline to bring their network up to speed when compared to the industry as a whole.
Don't pride yourself in putting customers first yet the best they can offer is 'sorry' or 'we're working on it'. This isn't just one or two flights that got delayed. We're talking thousands of people here being stranded and unable to do things like take a shower or have a change of clothes. Sorry, an apology isn't going to fly. Genuine human decency would be appreciated and do a lot more then just a 'sorry'.
With all this being said, guess what? The flight to Denver from PHX is now under a 2+ hour delay and will cause him to miss the connecting flight in Denver. They have now booked on the last flight to Tulsa this evening at 8 PM, but that flight is already on a 20 minute delay, so there's a strong chance he might not even make that flight.
Day #3 and Flight got cancelled again with no other options on Southwest tonight and possibly tomorrow.
Sorry to hear man, that has to really suck. ugh.Day #3 and Flight got cancelled again with no other options on Southwest tonight and possibly tomorrow.
Jet Blue didn't have cancellations, only delays. Stop spreading FUD. Sticking with them, fuck SW. 450 flight cancellations is entering "they went to fullretardville".
JetBlue's wasn't anywhere near even 100 cancellations. Sorry bro, they are better than SW which is the equivalent of a bus for air travel. Jetblue is more like a nice SUV rental.Jesus its not like those are the only stories just the ones I found after 5 seconds on google.
Here I found you another JetBlue technical issue a few of months later that did result in cancellations:
http://pix11.com/2016/01/14/jetblue-flights-grounded-at-jfk-after-data-center-power-outage/
While United hasn't had one as large as SW in a single event they did have 3-4 last year that totaled more than this I believe. Something like 8,000 total flights were affected
Lets not forget AA's outage that lead to a cancellation of 800+ flights and delayed another 1,000
http://www.wsj.com/articles/SB10001424127887324030704578426960019111402
But you go right ahead and stick your head in the sand over your idea that you can avoid these issues by swearing off WN (Which is the proper two letter identifier for Southwest)
Edit: 450 cancellations over this time period is only about 4% of their flights
Jesus its not like those are the only stories just the ones I found after 5 seconds on google.
Here I found you another JetBlue technical issue a few of months later that did result in cancellations:
http://pix11.com/2016/01/14/jetblue-flights-grounded-at-jfk-after-data-center-power-outage/
While United hasn't had one as large as SW in a single event they did have 3-4 last year that totaled more than this I believe. Something like 8,000 total flights were affected
Lets not forget AA's outage that lead to a cancellation of 800+ flights and delayed another 1,000
http://www.wsj.com/articles/SB10001424127887324030704578426960019111402
But you go right ahead and stick your head in the sand over your idea that you can avoid these issues by swearing off WN (Which is the proper two letter identifier for Southwest)
Edit: 450 cancellations over this time period is only about 4% of their flights