Anyone else get screwed by this Southwest problem?

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Scarpozzi

Lifer
Jun 13, 2000
26,389
1,778
126
AA screwed me over a few times, but Chicago was involved....so it's only partly their fault.

My old Delta connection to where I used to live was a 30-45 minute flight out of ATL....that flight was typically 2-4 hours late EVERY DAMN DAY I FLEW IT. It was because the Delta connection operated by ASA had equipment malfunctions and gave our flight to the leg that needed it (since it was typically a longer flight). It was very annoying because being delayed 2-4 hours meant gate changes and stress of not knowing exactly when you'd be departing. I usually went to the Crown Room Club before going to the gate since odds are I'd be waiting anyhow.

Any airline can have issues. I just hate it when it's stupid stuff or repetitive problems that cause the issues. For as structured as the FAA mandates processes on the airplanes, you'd think the airlines would be just as structured....but they're far from it.
 

Exterous

Super Moderator
Jun 20, 2006
20,430
3,535
126
JetBlue's wasn't anywhere near even 100 cancellations.

JetBlue is also less than a quarter the size. Once you adjust for their size those cancellations affected almost the same percentage of flights the WN issue did.
 

Elganja

Platinum Member
May 21, 2007
2,143
24
81
Southwest is one of the better budget airlines IMHO ... MUCH better then Frontier/Spirit (will never fly on them again). I use them a lot for domestic flights (and places like Mexico)

I've had good luck with American Airlines too ... they are great for international, I primarily use them for that (or longer flights)

On my hate list, United... they have f'd me over more then once (but they have always attempted to make it right). I avoid them like the black plague
 
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ElFenix

Elite Member
Super Moderator
Mar 20, 2000
102,425
8,388
126
figured that flying on friday would be ok, that everything would have been worked out at that time.


nope.


got to CMH about an hour before my flight (about 9:45 am EDT). walked into the door, saw 100 people waiting at the check in desk. went back outside, gave my 1 case and $10 to the skycap, breezed through security (everyone was stuck at check in), and sat at the gate. no plane, 45 minutes before we're supposed to leave.

about 30 minutes later the plane appears, but just as it turns toward the gate, a lightning storm passes through, which stops all ground ops. the plane can't pull into the gate without ground crew so just sits there. about 45 minutes later it finally pulls in, pax unload, we board, and we leave an hour and 15 minutes late. not a big deal, i had a 3 hour layover in atlanta anyway.

get to atl, get a chicken sammich and an iced tea, and settle in at my gate, an hour to go. plane's there ("california one"). the gate agents start announcing that they have pilots, but only 1 FA of the 3 required, so the flight is getting delayed.

this goes on. and on. and on.

a pilot who came by the charging bank i had stationed myself at started talking to us, and explained that these delays and cancellations happening 2 days later were basically echoes of the original wave of cancellations. ATL is a crew base, with lots of pilots and FAs who work out of it. but, many of them live elsewhere and catch an SWA flight to their base. he himself lived in fort lauderdale. so, if the flight they were pax on was cancelled or delayed, it would keep echoing later. he checked our flight on the gate computer and figured that our 2 FAs were stuck in jacksonville as their flight had been cancelled.

now, there are backup FAs available, especially at a place like ATL. but, they'd already been used for other flights that hadn't gotten their assigned FAs earlier in the day.

eventually they announce they are giving "goodwill vouchers" because we're all just waiting there. i don't have a problem because the people i was meeting in new orleans were stuck in baton rouge traffic (never drive eastbound on 10 from across the river through baton rouge on friday afternoon).

a few minutes after i get my voucher, on comes the inevitable announcement that our flight was cancelled. they said they'll start processing everyone for rebooking/accomodations and had a supervisor coming. they also said any gate agent could help. so i sped on down the concourse looking for one not already dealing with a throng of people.

i found one, and she told me the next flight to new orleans was 2 pm the next day. i took it, along with the hotel voucher, meal voucher, and another travel voucher.

i took all my paperwork, and, it being about 6 o'clock and me having only had a single chicken sandwich to eat, tried to figure out how best to spend the meal voucher. i had just about decided on a bunch more chicken sandwiches when i was paged.

i'd never been paged in an airport before. i figured i'd left something down at the gate agent's booth, having already left a boarding pass at one in dallas earlier this trip.

when i got there i whistled for a cab and when it came near the license plate said fresh and it had dice in the mirror. if anything i could say that this cab was rare but i thought man forget it yo homes to bel-air.

the gate agent told me that there was a flight to tampa that had been delayed a bunch, so she could get me on it and then on to new orleans, to arrive about 10:15. better than leaving the next day, so i took it.

tampa flight landed during a lightning storm. no fun turbulence though. i deplane, check my departure gate on the big board, go over to the gate and it says the plane is for islip, not new orleans, even though we're within an hour of when it's supposed to leave. i check the big board again to make sure i have the right gate, and settle in.

about 10 eastern they came on the intercom and say the new orleans plane has arrived, but it had to wait for the islip one to leave before they could start boarding. someone with some authority had the bright idea to use the empty gate of the 2 gate pair, so we started boarding. leave 30 minutes late, at 10:15 eastern.

about this point i start to wonder if my bag that i had skycapped all those hours earlier is going to make it.

well, i got off the plane in new orleans at 10:45 pm CDT, 7 hours and 35 minutes later than scheduled. i go right to the baggage check and notice a lot of bags set out in neat rows in front of the baggage office.

i kept on going as i figured that the plane from tampa would only have started unloading (i was in the front). but, i noticed a bright colored small case a few rows in an a few bags back. thinking to myself there's no way, i went over and checked. sure enough, it was my bag. they must have flown that plane from atlanta to new orleans (it had pilots) and just dropped off everyone's bags.

anyway, what should have been about a 7 hour trip from first leaving the house in columbus to the hotel in new orleans wound up taking 15 hours, or 2 hours longer than if i'd have driven. it also made me miss out on getting chargrilled oysters at drago's in metarie.

/shortstorylong
/notnuclearned
/csb
 
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NoTine42

Golden Member
Sep 30, 2013
1,387
78
91
If you want to fly an airline that hasn't had cancellation\delay issues from computer glitches you're going to have a very short list to choose from

http://www.nbcnews.com/nightly-news...merican-airlines-computer-glitch-527647299510
http://money.cnn.com/2015/07/08/news/companies/united-flights-grounded-computer/
http://www.nbcnews.com/business/travel/jetblue-hit-major-computer-outage-breakingnews-com-n332416
http://www.geekwire.com/2011/computer-glitch-huge-delays-alaska-airlines/



Planes, pilots and crews not being at the locations they need to be at because of the previous cancellations. WN is more of a Point to point airline so cancellations and delays have a larger ripple effect than Hub and Spoke.
Today, you can add Delta to the list of airlines to avoid.

Delta Air Lines flights were grounded for at least six hours early Monday by a global computer system outage, causing large-scale cancellations and stranding hundreds of thousands of passengers.
http://money.cnn.com/2016/08/08/news/companies/delta-system-outage-flights/
 

zinfamous

No Lifer
Jul 12, 2006
110,810
29,564
146
Are these more-frequent computer outages a sign of incompetence and/or outdated, failing systems that are similar to all of these airlines, or maybe something a bit more nefarious at play?
 

Linux23

Lifer
Apr 9, 2000
11,303
671
126
Are these more-frequent computer outages a sign of incompetence and/or outdated, failing systems that are similar to all of these airlines, or maybe something a bit more nefarious at play?

i think most companies are treating their IT staff as if it were a used tampon.

pay peanuts and you get monkeys.
 

NoTine42

Golden Member
Sep 30, 2013
1,387
78
91

OverVolt

Lifer
Aug 31, 2002
14,278
89
91
"Computer glitch" is the preferred terminology for "we slashed the IT budget too much."

...Aaaaaaand now they pay. Millions an hour.
 

purbeast0

No Lifer
Sep 13, 2001
52,930
5,802
126
I'm going to hopefully use one of my $200 vouchers I got from this fiasco for flights shortly. I'm going to use points to book a flight for my son and myself to Aruba and hopefully use the voucher to pay the taxes. Then hopefully use the voucher to pay taxes for my wife's companion flight.

They also gave me 2 50% off coupons, but I went to use them and they expired in October of last year. So weak that they gave coupons that expired 3 months after their big fuck up. At least the $200 vouchers last a year.
 

purbeast0

No Lifer
Sep 13, 2001
52,930
5,802
126
Small update. I went to book my Aruba flights last night with points and I entered my voucher to pay for the taxes on the flights. Well turns out that the vouchers don't work for paying government fees at all. Just thought I'd pass along the info for those who didn't know!

I still did get 3 flights to Aruba for $210 though after paying $210 in taxes, thanks to the credit card game!
 
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