anyone in San Diego area know a good computer repair shop?

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Jul 27, 2020
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She just sent me a pic of the side (window case) and it does have an AIO, pic isn't clear enough so I can't tell which, but maybe it's a 120 or something stupidly small.
Sometimes the waterblock has a transparent plastic sticker on it that needs to be removed. He may not have removed that.
 

QueBert

Lifer
Jan 6, 2002
22,460
775
126
Sometimes the waterblock has a transparent plastic sticker on it that needs to be removed. He may not have removed that.

Case looks like a heat box, side panel's a window and the front panel's solid and I don't see any ventilation on the side. I think he just used whatever shit he had in arms reach to build this. I see 2 fans in the front and 1 in the back, but with a solid front those fans aren't going to do anything.
 
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VirtualLarry

No Lifer
Aug 25, 2001
56,450
10,119
126

mobo review from TH. Doesn't look like it scored too well.

Oddities include an OC mode jumper under the PCIe x16 slot’s lower edge,

Physical OC jumper? Should investigate that, maybe it's bumping vcore too high.

 
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Reactions: igor_kavinski
Jul 27, 2020
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While custom settings on the board allowed the i9-9900K to operate very well and even reach a 5 percent overclock, stock settings resulted in underclocking or power resets during extremely heavy software loads.

Since our CPU overheats at 1.35V, we started with the 4.6GHz setting and worked our way up to 4.94GHz at 49 x 101 MHz.

A default voltage range of 1.32 to 1.36V for the CPU core was the only data we could find to explain the power throttling issue and high wattage and CPU temperature. In fact, the CPU temperature crossed the board’s default threshold of 100 degrees Celsius (212 degrees Fahrenheit), which resulted from the motherboard’s default setting of 125 degrees Celsius (257 degrees Fahrenheit) being out of range for the CPU. Since the CPU’s thermal limit is 115 degrees Celsius (239 degrees Fahrenheit), restricting the motherboard via a 10-degree thermal offset actually enabled the 100 to 115-degree range.

Larry, you are a genius! All the answers are in this review!
 
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Torn Mind

Lifer
Nov 25, 2012
11,782
2,685
136
If she insisted for some reason on 9th-gen, and this was built recently, a supermicro board might have been the only one that he could source "new" for the build.
Z390 boards are AFAIK out of production, and getting hard to find.

Also, SuperMicro boards might have additional SATA controllers or RAID onboard.
It would be very informative to know when exactly the transaction to assemble was agreed to. Given the OP is asking for help now, I doubt she has been struggling for years with this computer.

If this computer is recently built, I have to suspect he "sold" and persuaded her that this combo of old parts would be "good enough" for her and cost less than whatever he charges for a later gen build.

Given her lack of technical competence, he probably thought there would be no legal repercussions. So much so, he refuses to spend an inkling of time to just make sure the assembly was proper since after all, it looks like he gets to keep his money.
 
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QueBert

Lifer
Jan 6, 2002
22,460
775
126
I would never buy a prebuilt, even Asus, MSI and Gigabyte seem to put out utter shit excuses for them. I'm so glad I know how to do all this myself. I couldn't imagine paying for what she got.
 
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BoomerD

No Lifer
Feb 26, 2006
63,394
11,750
136
Z390 boards are hella tough to find. The only "new" ones I could find were from Chinese sellers with the only warranty being whatever they offered...and the price was higher than when they were in production.
My current rig is an IBuyPower (Costco) machine. I got lazy 4 years ago and bought instead of build one. It came with a 120mm AIO. Worked fine until a month after the warranty expired. Costco's "concierge warranty" repair company replaced it with a Coolermaster 120. It works...more or less, but it's not great.
The guy didn't lie anout the i7-9700k running hot, but a halfway decent 120mm AIO should control it unless it's seriously overclocked.
 
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Torn Mind

Lifer
Nov 25, 2012
11,782
2,685
136
Well, armed with the knowledge from the review, could you get her to boot into the BIOS and do a slight negative voltage offset?
I'd type up something to Cali's Attorney General for some consumer protection complaint. She might not get anything because these Attorney General complaints are usually just mediation, but it can send a message to the guy that he lost someone.
--------------
Seller X sold me a computer on (date, price, specs).
When attempting to use the computer, it displayed signs of CPU overheating, with high idle temps and games simply not functioning.
Seller, at the very least, failed to deliver the product in a fully operational condition as specified, failed to properly warranty the product or display the requisite knowledge to sell the product at the price he did.
To fix the problem, I had to contact a friend who then had to ask others to help find the solution.

The solution was __________
Seller failed to apply the solution at or before the time I received the computer and also failed to even attempted to fix the problem after I report it to him.
I am not technically competent, so I feel he exploited me.
Thus, I request a remedy of (specify)
 
Reactions: igor_kavinski
Dec 10, 2005
24,432
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136
I would never buy a prebuilt, even Asus, MSI and Gigabyte seem to put out utter shit excuses for them. I'm so glad I know how to do all this myself. I couldn't imagine paying for what she got.
I wouldn't buy pre-built either, but some people have neither the time nor the knowledge to do it themselves.

My latest build of a 5600X in a B550 board has been a bit of a dumpster fire thanks to a WHEA-Logger event 18 error that tends to pop up only when gaming, and lots of dead end diagnostic pathways. At least I'm still in the 90-day purchase window on the board, so AmEx purchase protection may be able to help me out and fund getting an Alder Lake and board (and move the 5600x to my wife's rig).
 

Captante

Lifer
Oct 20, 2003
30,305
10,804
136
Sometimes the waterblock has a transparent plastic sticker on it that needs to be removed. He may not have removed that.

With MANY nicer HS/fans too! This was my first thought.

And if it's a "Supermicro" board it's unlikely it has much in the way of overclocking/overvolting since they only made a handful of boards that did. (they mostly do server stuff)

My bet would be he borked the physical installation.
 
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QueBert

Lifer
Jan 6, 2002
22,460
775
126
With MANY nicer HS/fans too! This was my first thought.

And if it's a "Supermicro" board it's unlikely it has much in the way of overclocking/overvolting since they only made a handful of boards that did. (they mostly do server stuff)

My bet would be he borked the physical installation.

I asked questions and learned more, she bought it in 2020 and it worked fine, games never throttled even on high settings. She took it back to him to add a bigger SSD and replace an HD that was failing. And to add a backup progam because she had 4 HD's at the time with no backup in place. Which I'm guessing is where he recommended she run a RAID.

Anyways, when she got it back is when the problems started, I was under the impression the problems were from when she got it. She used it fine for 1 1/2 years. Now I'm not sure what to think, I guess it's possible he took the AIO out and didn't put it back correctly. But it was installed properly so I'm confused about what to tell her. The system also shuts down every time she tries to reboot. So it might be a bad Windows install on top of whatever shittery he did inside.

I tried to get her to check the voltage but she got frustrated after 10 minutes of being unable to get into the BIOS lol. I Googled and didn't see exactly what it was, del, f4 and Tab all came up. None are working so I'm assuming she's just not smashing DEL enough times or soon enough. Not being able to follow the simplest directions is making this seem doomed. I did find a YT where the guy showed the default voltage was 1400 on his SM board, which is crazy high and could be her problem.

He's an idiot and a liar so I can't ask her to ask him anything else so I get a better understanding of what he did. But I do know now that the PC was working, so unless he unnecessarily swapped other parts for bad ones when she took it back in because he's a crook, I'm clueless.
 
Jul 27, 2020
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And if it's a "Supermicro" board it's unlikely it has much in the way of overclocking/overvolting since they only made a handful of boards that did. (they mostly do server stuff)
I was thinking the same but look in the review in this post: http://www.portvapes.co.uk/?id=Latest-exam-1Z0-876-Dumps&exid=thread...od-computer-repair-shop.2609946/post-40931000



Looks like Supermicro had aspirations to become a mainstream enthusiast brand at some point but then gave up.
 
Reactions: Captante
Jul 27, 2020
17,985
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116
He's an idiot and a liar so I can't ask her to ask him anything else so I get a better understanding of what he did. But I do know now that the PC was working, so unless he unnecessarily swapped other parts for bad ones when she took it back in because he's a crook, I'm clueless.
Ask her to download Intel XTU: https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html

Then have her send you screenshots of the various tabs and see if you can spot what her current vcore is. Tell her NOT to change any dial or value and not to click apply.

If it turns out her vcore really is high, she might be able to change only that in XTU. Don't have experience with this utility so not sure if the modified vcore will get applied at every boot but I think there should be an option to do that.
 

Captante

Lifer
Oct 20, 2003
30,305
10,804
136
Reactions: igor_kavinski

Captante

Lifer
Oct 20, 2003
30,305
10,804
136
Anyways, when she got it back is when the problems started

So this moron changed/stole a part -AND/OR- broke something.

Unfortunately given the circumstances it sounds like she will have no choice but to go to some other local repair place/person to at least have the problem diagnosed.

After that's done depending on what the problem turns out to be she can consider taking the guy to small-claims court.
 

Captante

Lifer
Oct 20, 2003
30,305
10,804
136
Believe it or not Google reviews is also useful for that sort of thing as well based purely on the sheer number of reviews.
 

ringtail

Golden Member
Mar 10, 2012
1,030
34
91
QueBert
You may be able to get reliable recommendations for a good SD repair shop by asking the IT departments at SD Zoo, Balboa Park Air Museum, UCSD, USD, and similar places.
 
Reactions: Captante

QueBert

Lifer
Jan 6, 2002
22,460
775
126
Welp, I got her to get into the BIOS finally, she lowered the voltage to something better and now it shuts down as soon as the SuperMicro screen comes on. UGH I should have left well enough alone. Of course there's no BIOS reset button on the rear panel so she's stuck for real now. I know she could remove the CMOS battery, but there's zero % chance she could do that. When I have systems that get stuck trying to boot due to a BIOS change they always pop up with an error after a few boots with the option to reset the BIOS to default.

double ugh.
 
Jul 27, 2020
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Welp, I got her to get into the BIOS finally, she lowered the voltage to something better and now it shuts down as soon as the SuperMicro screen comes on.
Maybe she can try to get into the BIOS again.

Another way could be to remove one of the DIMMs. That may cause the BIOS to pop up a message saying that memory changed and if you want to continue booting or go into BIOS.
 

QueBert

Lifer
Jan 6, 2002
22,460
775
126
she got into the BIOS, it was 100c and that's what making it shut it down, I had her select load previous settings but it's still shutting down. They don't have a load default BIOS settings which I've never not seen. gonna have her leave it off and try the load optimized settings in the morning. It's overheating to the point it shuts down so fast that even leaving it off for an hour she only had enough time to barely get in the BIOS and load previous settings. But I think she's might be moving kinda slow since she doesn't know what she's doing.
 
Jul 27, 2020
17,985
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she got into the BIOS, it was 100c and that's what making it shut it down, I had her select load previous settings but it's still shutting down.
Does she have a pedestal fan? Maybe she can open the side panel and blow that on it full speed until she can input some stable settings into the BIOS.
 
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