I just finished with the two week IPCC "Boot camp"
My head is spinning with thoughts of call centers, ACD's, IVR/VRU's, etc.
The Script editor was cool.
I still can't get over the multiple IP addresses on a NIC.
The claim is its a way to prioritize traffic.
Go figure. I didn't even know it was possible under NT4.0
Anyway, I would like to here comments if anyone is familiar with ICM / IPCC.
Doug
My head is spinning with thoughts of call centers, ACD's, IVR/VRU's, etc.
The Script editor was cool.
I still can't get over the multiple IP addresses on a NIC.
The claim is its a way to prioritize traffic.
Go figure. I didn't even know it was possible under NT4.0
Anyway, I would like to here comments if anyone is familiar with ICM / IPCC.
Doug