Monarch Computer Systems categorically denies the accusation of this individual who has chosen to perform a ?hit job? on this family owned company. Monarch has not been contacted by any agency or government entity threatening to close the company down or issue a restraining order.
Monarch has investigated this post, which has been repeated on a number of forums, and linked it to a customer from April of 2005 who ordered a combo containing an AMD chip. The order was delayed due to an error in the chips needed for the combo being shipped to Monarch via ground rather than air. This error was not due to any mistake on Monarch?s behalf. Nevertheless, the customer canceled the order and Monarch refunded it the same day. Why nearly a year and a half later the customer?s anger and resentment at a seemingly minor and routine delay that happens to many companies in our line of business has resulted in these unwarranted attacks is beyond us. There has also been some discussion that an individual with such a grudge could be capable of making the postings deemed suspicious by resellerratings that resulted in the loss of 37 ?very satisfied reviews? from our rating and the account being closed.
Luckily the legions of happy and satisfied customers make up for the rare but inevitable cases like these. We sincerely appreciate the legions of loyal, satisfied and happy Monarch customers who have supported our company over the years and especially in the face of such bizarre attacks.
If you are having an issue with a Monarch order, we encourage you to contact
joe@monarchcomputer.com who along with Sterling has been specially charged with seeing that no customer falls through the cracks. As an aside, Monarch is in the midst of a customer satisfaction campaign. We discussed this several weeks ago, here.
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