Anyone who has shopped at newegg, please help me (stuff about an RMA)

[stilz]

The story goes like this:
I placed an order on newegg two weeks ago which included an CPU, a motherboard, and a stick of DDR. Received them successfully for two of the parts were broken as soon as I booted my computer. So, i requested an RMA and was approved. I sent them the items and they were successfully received as well. Today i checked my e-mails and got two messages telling me that an order from me was declined twice because they couldnt verify the credit card number, but I didnt place any orders! So i went and checked the website for order status and found there were two orders on there that contained the same items: a motherboard and an DDR. The only difference is, one cost $0 and another cost $142! Is this because of the RMA? If so, why am i getting two sets of them and paying $142 for the second set? Should i go update my credit # right now so they could charge me?
Thanks for the help

 

[Entity]

Why don't you just call their customer service line? Newegg customer service has always been top notch, for me.

Rob

 

[Vortex22]

Whenever I RMA'ed something to Newegg it just showed up as a sale for $0.
I second calling customer support.

 

[Evadman]

Originally posted by: Vortex22
Whenever I RMA'ed something to Newegg it just showed up as a sale for $0.
I second calling customer support.

Same for me. A sale as $0. That $142 worries me. Maybe someone hit the wrong button?

 

[dude]

They screwed up somehow. Call them up.

I never ever had a problem RMA'ing items. Everytime it happened (5 or so), everythign went smooth and arrived fast.

 

[stilz]

thanks guys,
yeah, i'd call them today, but it's weekend. still, i called anyway and reasonablely, the answer machine tell me to call again during workdays. i am just kinda nervous about this as to whether i should update my credit info so they could charge me the $142(although they shouldn't). i will give them a call as soon as monday arrives.
once again, thanks