Question AOC E16959F USB monitor not working

[ay15]

I bought this monitor for travel purposes and I haven't gotten it to work yet. It's well past the return date so I'm hoping to get it working. I am using it on a work computer so I'm limited to what I can do myself. I do want to be as prepared as I can be when I contact our IT department about it. The monitor will power on, but it doesn't show as connected to the laptop and it just shows a ready to be plugged in image. The laptop is running Windows 10. Any ideas? I have tried multiple cords.

 

[fralexandr]

Have you installed the Display Link driver/software for the monitor yet? The user manual indicates this should be done before connecting the monitor.

Manual

E1659FWU

eu.aoc.com

Display Link

DisplayLink GPU Agnostic Display Solutions

Synaptics’ DisplayLink uses software and a device decoder to act as a virtual graphics card, enhancing display capabilities, productivity, and sustainability with adaptive compression technology.

www.synaptics.com

Note: The drivers from the CD may be old and might not support windows 10.
https://answers.microsoft.com/en-us...-windows/cb326ae9-cf49-4c3e-ba6d-9bc25d593811