- Nov 20, 2009
- 10,051
- 2,577
- 136
My postal code spans two counties, which have a sale tax difference of 1%. I went online, chose a product and went to checkout and Apple decided that even though my home address, my alternate shipping address, my billing address, and the nearest Apple retail store I chose to ship the product to in order to pick up at my convenience was all in the less of the two tax regions, they were in fact going to assume I was 100% lying and thus charged me the higher sales tax.
Before finalizing the checkout I opened a chat to talk to Stacie. I explained why I was initiating the chat and in the end she said she couldn't help me, suggested I call telesales--I placed Stacie on hold and called telesales--but in the end Apple was too poor to afford a checkout system to perform such a minimal option of asking the buyer what county they reside in--even though that can be determined by all information already given.
The difference amounted to less than $20, but it was the principal of the matter. Apple was too cheap/poor to afford a robust checkout system that I have taken for granted in so many other online sellers. Amazing. So I cancelled the order and when I informed Stacie I would she just didn't care. End chat session.
OK Apple, let me go build or buy a computer and let someone else get the $2K in sales.
Before finalizing the checkout I opened a chat to talk to Stacie. I explained why I was initiating the chat and in the end she said she couldn't help me, suggested I call telesales--I placed Stacie on hold and called telesales--but in the end Apple was too poor to afford a checkout system to perform such a minimal option of asking the buyer what county they reside in--even though that can be determined by all information already given.
The difference amounted to less than $20, but it was the principal of the matter. Apple was too cheap/poor to afford a robust checkout system that I have taken for granted in so many other online sellers. Amazing. So I cancelled the order and when I informed Stacie I would she just didn't care. End chat session.
OK Apple, let me go build or buy a computer and let someone else get the $2K in sales.