You had an appointment and still had to wait 35 minutes because they were behind? That does not sound like their system works well.
You had an appointment and still had to wait 35 minutes because they were behind? That does not sound like their system works well.
Anyone really gives two shits on whether or not the OP wasted 60 minutes of his life for an earphones replacement? LOL The OP probably wasted more time creating this thread, reading and writing posts here.
He waited an hour because he didn't make an appointment. Here is why he needed to make an appointment:
1: You said yourself that a quick test would have solved the issue, they need to be able to do the test. The Genius Bar runs tests. Because if someone on the floor runs the test, and it fails the test, do you know where you go next? The Genius Bar.
2: The OP never specified if the device had been tested with any other headphones, or what aspect of the headphones wasn't working. The EarPods bundled with an iPhone 5 are more complicated than standard earbuds, they have a mic and an inline remote.
3: Since he had never specified that the device had been test with another set of headphones, the problem could have been the headphone jack on the device rather than the headphones themselves. Had it been the device, well... that's what the Genius Bar is for (honestly, they still would have replaced the device, but they would have checked a few additional things).
Had the OP asked anyone that was more of an Apple user than he was, they would have probably have told him in the first 30 seconds that he needed an appointment.
Does it suck that he had to wait around so long? Yes. Does it suck that even after making his appointment he then had to keep waiting? Yes.
Sometimes we have to wait even when we make appointments. Not just at the Genius Bar, but at the barber shop, dentist, doctor, etc. So this isn't some crazy waiting phenomenon that only occurs at an Apple Store.
QFT. OP is the problem.
That's right, blame the consumer. Last time I checked, it's consumers who give $$ to businesses, not the other way around.
I am not in that store for crying about a $3 set of ear buds. I want to checkout quickly.
Do you even own an iphone?
Apple fan boys....... Mods please lock.
That's right, blame the consumer. Last time I checked, it's consumers who give $$ to businesses, not the other way around.
I blame Apple for setting up Apple Stores that are wildly successful. If Apple had not done that, OP would not have been disappointed.
MotionMan
Mods please lock.