Why would the screen be hitting the palm rest? These laptops are designed to have a space between the screen and the armrest hence the rubber edge around the laptop screen.
I see hundreds of mac laptops in use every month and nobody has a scratched screen like that unless they shove it into a bag with heavy books that weigh down on it.
Bingo. OP is in denial about his own fuck-ups.
I've had a MBP 13" since 2 and 1/2 years back, never even came close to what the hell this is.
Jesus guys, just because you havn't seen this don't try to pin all the blame on the user, these are both pretty common. With 5 seconds of research -
*not finger grease, that's the AR coating getting ebbed away by the keycaps
http://www.macrumors.com/2015/10/17/apple-mbp-ar-coating-quality-program-staingate/
http://arstechnica.com/apple/2015/1...t-anti-reflective-coating-on-macbook-screens/
Have you seen how close the screen sits to the keyboard and wrist rest? That rubber band around the screen is what, a millimeter thick? A little pressure, just enough to hold it up, and it regularly makes contact.
If a laptop can't be held under it's own weight without the screen touching the keyboard - that's not a user error, that's the laptop not doing what a laptop should. Apple didn't make a repair program for this just because of a few dozen users.
I also see a few MBAs with keycaps etched on-screen at work, that's in a small sample size. If your anecdotes are worth squat so is that.
If your MBPs have been fine, maybe the coating on mine and many other users was thinner or misapplied, still not user error. Some of you guys are getting uppity and defensive over common use.
ahh yes, I love the "this didn't happen to me, OP must be lying" response
its a known issue, that apple is aware of and fixes for free. hes not making this up and its not user error
there was a bad coating run or a poor coating choses at one point, it was reported on in the media when it happened, it was not massively widespread. most likely just a batch or 2. we tested some, was IIRC a bonding issue. its not apple alone, it has happened to other OEMs as well
http://www.macrumors.com/2015/10/17/apple-mbp-ar-coating-quality-program-staingate/
Thank you. Some of the other responses are a little ridiculous and dismissive. I've never seen an elephant so none exist. Good new info too - so the replacement should be safer, if this was a bad batch?