Synopsis on top:
O.K. On tuesday night I was in a mosh pit and my glasses got a little messed up. Wednesday night I went to the mall to Pearle Vision (I think they're the only place open in town at night). The business school-looking guy in the store took them to adjust and breaks a hinge. He sends me to a jeweler to solder it back on for $35. They're back together now but pretty much ruined. I got new pair today for $134. I'm going back there tomorrow to confront the manager with this draft, receipts, and questions about employees. Apparently it's against the law for non-licensed employees to make eyeglass adjustments. I doubt these two dumbfvck employees are licensed opticians.
What do you guys think I should demand out of the Manager?
draft
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At approximately 7:00 P.M. on March 2, 2005 I, Andrew xxxx, entered the Pearle Vision, located in the Oaks Mall at 6405 W. Newberry Rd. Gainesville, Fl 32605, in order to have a routine eyeglass adjustment. I was greeted by an associate named Matt ____ who agreed to adjust my glasses. Matt gave no disclaimer or warning of any company policy regarding liability or responsibility for damaged equipment during eyeglass adjustments.
Several minutes after beginning the adjustment Matt let out a sigh and said ?oops.? He showed me that he had broken the right hand hinge off of my eyeglass frame. He then said ?I?m sorry.? He then informed me that the Jeweler at Whitehall Jewelers in the Oaks Mall could solder the hinge back on the frame of my eyeglasses. Matt did not offer to place my lenses in a new frame, nor did he ask for my input regarding resolution of the damage.
At this point I entered a state of shock confusion. I have significantly poor eyesight and can not function without my eyeglasses. I have no back-up pair. Matt?s incompetence had the possible effect of stranding me several miles from home, because of my inability to drive an automobile without corrective eyewear. I panicked and followed Matt?s advice to go to Whitehall Jewelers to have my eyeglass frame soldered.
The Jeweler at Whitehall agreed to look at the glasses and determine whether he could reattach the hinge. After several minutes he informed me that he was confident that he could reattach the hinge, but that he would be unable to reattach the monofilament that holds the lens to the frame. He quoted a price of $35 for his work.
After waiting approximately forty-five minutes for the Jeweler to finish his soldering I returned to Pearle Vision to make sure they remained open to reattach the lens to my eyeglasses, and to clear up monetary concerns. The time was 8:35 P.M. and I knew that Pearle would close in twenty five minutes. Upon arriving I met ______ (African American young man with braces on his teeth, now referred to as ?2nd Associate?) the 2nd associate on-duty that night. 2nd Associate informed me that Matt had gone to buy a drink and would be back momentarily.
I first asked 2nd Associate if he could keep the store open after its 9 P.M. close time in order to reattach the lens to my eyeglass frame with the monofilament. In response, he gave me a strange look and then explained how easy it is to replace the monofilament on an eyeglass frame. He went on to attempt to instruct me on replacing the monofilament, until I informed him that I was incapable of replacing the wire with my impaired vision and agitated state. After his belated realization that he and Matt were the only available persons in the Oaks Mall at the time able to reattach the monofilament, 2nd Associate agreed to keep Pearle Vision open until the my eyeglasses had two attached lenses.
My second question regarded the $35 payment of the Jeweler for soldering the frame back together. 2nd Associate replied that Matt had informed him that he had failed to tell me the disclaimer that Pearle Vision considers itself not responsible for any damage done by its associates to eyeglasses during adjustments. He went on say that his lowly position prevented him from releasing any kind of compensation. He emphasized this point by laughing and saying, ?I?m just a peon.? He then gave me the card of Samuel Hall, the store?s manager, and told me Hall would be in the store next on Friday, March 4th.
The Jeweler then arrived at Pearle Vision with my glasses. He had failed to notice that the hinges of my glasses were made of plastic and had inadvertently melted it, forcing him to fabricate a new hinge out of silver. With some difficulty, 2nd Associate began to replace the monofilament and placed my lens into the frame.
Matt had come back by now and started whispering with 2nd Associate while he inserted the lens. 2nd Associate gave me the glasses, which I put on, to find that they were even more crooked. I asked Matt and 2nd Associate to adjust them, which they grudgingly did, avoiding the soldered hinge. A few minutes before 9:00 P.M. I left, disgusted with the incompetence and unprofessional behavior of the two Pearle Vision employees.
The glasses were, and are, still crooked after the minor adjustments. Because of the ad hoc nature of the new hinge, my the glasses do not lay or close properly. The soldering also stripped the patina off of much of the frame and left a large bubble on the solder point. The frame is uncomfortable to wear because of the new hinge. My pair of eyeglasses are now effectively ruined and will only be in use until the new pair I ordered from a local, competent, boutique on Thursday, March 03, 2005 arrive.
I was shocked on several fronts by the attitude and actions of the two Pearle Vision employees. Firstly, Matt broke a sturdy pair of glasses. I have gotten eyeglasses adjusted for over twelve years and have never heard of an optician breaking a pair of glasses off at the hinges while making adjustments. He then did his best to get me out of the store as quickly as possible, sending me off, practically blind, to be someone else?s problem. He asked for no input and showed no sign of contrition past his initial, insincere-sounding apology. 2nd Associate displayed an absolute absence of sensitivity to the situation I found myself in because of Matt?s bungling. He affected the jovial demeanor of a salesman as he deflected my first request to keep the shop open for a few more minutes. I had the distinct impression that both employees wanted to just get me out of their store so they could go home.
I have never before experienced the level un-professionalism as I did on Wednesday night. I went in to Pearle Vision for a routine adjustment, expecting to spend around ten minutes in the mall. Instead, I had to walk all over the mall, half blind. My pair of eyeglasses, for which I paid $284.40, are now ruined. I have paid $134 for a new pair of glasses, and now owe $35 for the repair of my ruined frames. A routine stop at an opticians dragged on to a two hour hell that ruined my night and put me back $169.
O.K. On tuesday night I was in a mosh pit and my glasses got a little messed up. Wednesday night I went to the mall to Pearle Vision (I think they're the only place open in town at night). The business school-looking guy in the store took them to adjust and breaks a hinge. He sends me to a jeweler to solder it back on for $35. They're back together now but pretty much ruined. I got new pair today for $134. I'm going back there tomorrow to confront the manager with this draft, receipts, and questions about employees. Apparently it's against the law for non-licensed employees to make eyeglass adjustments. I doubt these two dumbfvck employees are licensed opticians.
What do you guys think I should demand out of the Manager?
draft
_______________________________________________________________________________
At approximately 7:00 P.M. on March 2, 2005 I, Andrew xxxx, entered the Pearle Vision, located in the Oaks Mall at 6405 W. Newberry Rd. Gainesville, Fl 32605, in order to have a routine eyeglass adjustment. I was greeted by an associate named Matt ____ who agreed to adjust my glasses. Matt gave no disclaimer or warning of any company policy regarding liability or responsibility for damaged equipment during eyeglass adjustments.
Several minutes after beginning the adjustment Matt let out a sigh and said ?oops.? He showed me that he had broken the right hand hinge off of my eyeglass frame. He then said ?I?m sorry.? He then informed me that the Jeweler at Whitehall Jewelers in the Oaks Mall could solder the hinge back on the frame of my eyeglasses. Matt did not offer to place my lenses in a new frame, nor did he ask for my input regarding resolution of the damage.
At this point I entered a state of shock confusion. I have significantly poor eyesight and can not function without my eyeglasses. I have no back-up pair. Matt?s incompetence had the possible effect of stranding me several miles from home, because of my inability to drive an automobile without corrective eyewear. I panicked and followed Matt?s advice to go to Whitehall Jewelers to have my eyeglass frame soldered.
The Jeweler at Whitehall agreed to look at the glasses and determine whether he could reattach the hinge. After several minutes he informed me that he was confident that he could reattach the hinge, but that he would be unable to reattach the monofilament that holds the lens to the frame. He quoted a price of $35 for his work.
After waiting approximately forty-five minutes for the Jeweler to finish his soldering I returned to Pearle Vision to make sure they remained open to reattach the lens to my eyeglasses, and to clear up monetary concerns. The time was 8:35 P.M. and I knew that Pearle would close in twenty five minutes. Upon arriving I met ______ (African American young man with braces on his teeth, now referred to as ?2nd Associate?) the 2nd associate on-duty that night. 2nd Associate informed me that Matt had gone to buy a drink and would be back momentarily.
I first asked 2nd Associate if he could keep the store open after its 9 P.M. close time in order to reattach the lens to my eyeglass frame with the monofilament. In response, he gave me a strange look and then explained how easy it is to replace the monofilament on an eyeglass frame. He went on to attempt to instruct me on replacing the monofilament, until I informed him that I was incapable of replacing the wire with my impaired vision and agitated state. After his belated realization that he and Matt were the only available persons in the Oaks Mall at the time able to reattach the monofilament, 2nd Associate agreed to keep Pearle Vision open until the my eyeglasses had two attached lenses.
My second question regarded the $35 payment of the Jeweler for soldering the frame back together. 2nd Associate replied that Matt had informed him that he had failed to tell me the disclaimer that Pearle Vision considers itself not responsible for any damage done by its associates to eyeglasses during adjustments. He went on say that his lowly position prevented him from releasing any kind of compensation. He emphasized this point by laughing and saying, ?I?m just a peon.? He then gave me the card of Samuel Hall, the store?s manager, and told me Hall would be in the store next on Friday, March 4th.
The Jeweler then arrived at Pearle Vision with my glasses. He had failed to notice that the hinges of my glasses were made of plastic and had inadvertently melted it, forcing him to fabricate a new hinge out of silver. With some difficulty, 2nd Associate began to replace the monofilament and placed my lens into the frame.
Matt had come back by now and started whispering with 2nd Associate while he inserted the lens. 2nd Associate gave me the glasses, which I put on, to find that they were even more crooked. I asked Matt and 2nd Associate to adjust them, which they grudgingly did, avoiding the soldered hinge. A few minutes before 9:00 P.M. I left, disgusted with the incompetence and unprofessional behavior of the two Pearle Vision employees.
The glasses were, and are, still crooked after the minor adjustments. Because of the ad hoc nature of the new hinge, my the glasses do not lay or close properly. The soldering also stripped the patina off of much of the frame and left a large bubble on the solder point. The frame is uncomfortable to wear because of the new hinge. My pair of eyeglasses are now effectively ruined and will only be in use until the new pair I ordered from a local, competent, boutique on Thursday, March 03, 2005 arrive.
I was shocked on several fronts by the attitude and actions of the two Pearle Vision employees. Firstly, Matt broke a sturdy pair of glasses. I have gotten eyeglasses adjusted for over twelve years and have never heard of an optician breaking a pair of glasses off at the hinges while making adjustments. He then did his best to get me out of the store as quickly as possible, sending me off, practically blind, to be someone else?s problem. He asked for no input and showed no sign of contrition past his initial, insincere-sounding apology. 2nd Associate displayed an absolute absence of sensitivity to the situation I found myself in because of Matt?s bungling. He affected the jovial demeanor of a salesman as he deflected my first request to keep the shop open for a few more minutes. I had the distinct impression that both employees wanted to just get me out of their store so they could go home.
I have never before experienced the level un-professionalism as I did on Wednesday night. I went in to Pearle Vision for a routine adjustment, expecting to spend around ten minutes in the mall. Instead, I had to walk all over the mall, half blind. My pair of eyeglasses, for which I paid $284.40, are now ruined. I have paid $134 for a new pair of glasses, and now owe $35 for the repair of my ruined frames. A routine stop at an opticians dragged on to a two hour hell that ruined my night and put me back $169.