Asrock X370 Taichi weird sound problem

[simas]

Have a strange problem with X370 Taichi board where headphones (multiple models) have no sound when plugged in the motherboard audio but only in one (right) speaker/driver. multiple headphones, both front and backend audio ports, same headphones work just fine on other devices.

Any ideas? ASRock support happy to replace the motherboard but not offering any suggestions

 

[daveybrat]

Try unplugging the front audio ports from the motherboard and see if that makes any difference.

 

[simas]

Thank you, same problem with front panel cable unplugged which makes me think something is misconfigured on my end. Since I explicitly looked for good onboard code, this is somewhat annoying

 

[EXCellR8]

I would double check that something isn't set to mono output and make sure it's stereo headphones. It might not be as obvious as it should be. I would also check the ASRock support section online for any updated audio drivers for the board.

I can test it on my X370 Professional Gaming a bit later if you're still having issues. I use a dedicated card but I can still fiddle with the software provided with the board, in which I'm not too familiar with.

 

[XavierMace]

I don't recall noticing any issues with my Taichi when I use the onboard sound, but that isn't terribly often. I'm using using HDMI passthrough on the GPU.

 

[mxnerd]

Probably didn't plug all the way in because the port is too tight?

 

[simas]

thank you all! still having an issue- tried multiple headphones (that work fine in other devices) with same issue when using the MB sound , sound is only in the 'left' speaker/driver , consistently.

when looking at configuration, everything I see says stereo.. where else could I check

if I avoid MB sound and instead is GPU passthrough, same headphones give me stereo sound in both speakers.

 

[simas]

Any other thoughts or suggestions? thank you in advance!

 

[EXCellR8]

Did you uninstall and reinstall the drivers from the support site yet? I assume you are running Windows 10.

If so, Realtek high definition audio driver ver:8308 is what you're looking for. These drivers were released this year and may solve the issue. If not, I would suggest you RMA the board or simply use a discrete sound card, which are relatively cheap anyway.

 

[simas]

I am coming to conclusion it is the physical issue with the MB - I have also run Ubuntu on the usb stick and same response (right channel not working using multiple headphones). I started the RMA process and trying to decide that vs simply buying a discrete internal/external card . Here is the sister thread of me asking for recommendation in the Peripherals section http://www.portvapes.co.uk/?id=Latest-exam-1Z0-876-Dumps&exid=thread...hone-use-gaming-advice.2538641/#post-39325219

 

[UsandThem]

You didn't say how long you have had this board, but you can return it to most retailers withing 30 days and just get a new one. I'd only RMA it with Asrock if you have to, as you will likely be sent a refurbished motherboard back (and you will be without the motherboard longer because motherboard RMA departments aren't known for their speed).

 

[EXCellR8]

If you ran Linux and it also didn't work that could still be unrelated but that would be quite coincidental. Personally, if the board is fine otherwise I wouldn't think twice about buying an HT Omega or mid-range SB/Xonar for it. That's me though, stock should be fine for a replacement but it may still take a little time.

I can see and understand both ways:

"I bought X, and I expect everything to work as it should" and you'd be 100% correct

or

"I don't feel like waiting for a replacement so I'll just go with what works" (upgraded sound card) is also valid and might be the quicker and easier solution in the long run. there is a chance that the replacement ends up having issues too... just something else to consider.

 

[simas]

I hear you - the board works fine otherwise and was bought 3 months ago and I am somewhat annoyed that ASrock does not do cross shipping ( take my credit card for deposit ,ship me a product now, so I not out of service for two weeks). So I am leaning towards leaving motherboard alone to avoid the hassle of getting everything working again (once it works don't touch it philosophy). I originally hoped it was software problem which does not appear to be the case. Funny feeling is that I had two Asus boards for my 2600k and 3770k builds which worked fine for years (2600k is collecting dust in the basement to be got rid of, 3770k I turn on form time to time to put OS updates on as my backup gaming desktop pared with GTX 970, probably to be disposed of too ) while supposedly much fancies Taichi had issues after 3 months. luck of the draw I guess.

for sound, my brother wants to gift me with modi+ magni stack as birthday gift so I will give that a try

thank you to all who helped!