Asus A8V Video Problems

Aug 9, 2004
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Thanks in advance for your attention,

I am a tech and have built many Intel systems. This is my first AMD system. It is an A8V Deluxe, Athlon 64 3800+, dual Kingston 512MB PC3200 (right off the Asus compatibility chart), Antec True480W PSU, yadda yadda. I have used several AGP cards properly keyed for the slot voltage, and I can't get a video signal. Not a sausage. The system boots (the CPU fan comes on and the hard drive comes on). My monitor scans for a signal and then goes into sleep mode. I have tested this with many monitors.

I contacted Asus technical support and they told me that I would need to test all the POST items? I have tried all possible RAM configurations, and several graphics cards, including two generations of Matrox G450's. Nothing.

I have this unit built on a test bench, so there are no case shorts or anything like that.

Thanks again,
mmcdonal
 

mechBgon

Super Moderator<br>Elite Member
Oct 31, 1999
30,699
1
0
Welcome to the Forums Brace for my stupid questions first here...

1) you got the ATX12V cable plugged in, right?

2) memory is in the blue slots? Try slot B1 with a single module if necessary. I'd use 2.7 volts on the RAM at the first opportunity, but that requires reaching the BIOS first... you may want to start with a "tame" PC2100 module that runs on 2.5 volts in order to get into the BIOS, then let it proceed through a whole POST afterwards so it knows to keep the settings.

3) the CLR RTC jumper isn't in the CLEAR position, by any chance?

4) PSU's input-voltage selector is set to the right voltage for your area (115V or 230V)?

5) the CPU fan is plugged into the CPU_FAN header?

6) Keyboard's plugged into the purple PS/2 port, not green?

7) The AGP card is definitely getting down all the way into the second row of contacts in the AGP slot, and its auxiliary power cable (if so equipped) is hooked up?

And now for one that might be less obvious: if you plugged the PSU's fan-RPM-monitoring wire into a 3-pin header on the motherboard, unplug it. Low-RPM fans can bogglize motherboards sometimes, for no good reason at all.
 
Aug 9, 2004
26
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Thanks for the response,

Okay:

1) ATX12V cable plugged in: Check

2) Memory in blue slots, and in B1 only: Check.
What's PC2100 ;-) We don't have any in this shop. Really.

3) CLR RTC jumper in Normal position: Check.

4) PSU's input-voltage selector set to 115V (proper for this area): Check.

5) CPU fan plugged into the CPU_FAN header: Check.

6) Keyboard plugged into the purple PS/2 port: Check.

7) AGP card properly seated and powered (each of several models): Check.

8) The CPU fan is from the retail heat sink that came with the AMD CPU. I tried CPU and regular fan headers.

I appreciate the checklist. I have run through the manual several times and had other pairs of eyes on the problem from the shop.

I have been reading about other A8V users having various problems and talking trash about a "rushed out" 939 board.

Thanks for your help. Nothing works. Any other suggestions (besides making wall art out of it?)
 

mechBgon

Super Moderator<br>Elite Member
Oct 31, 1999
30,699
1
0
You probably did this already, but if not, try clearing the CMOS. Use the complete :evil: ~ no power for YOU! method: unplug system, remove CMOS battery, put jumper in Clear position for a while, reverse process.

Also, since the board does have the onboard speech diagnostic feature, you could try plugging powered speakers or headphones into the green audio-out jack on the rear, and see if it's got anything to say for itself. If it says "System CPU Fail!" then you might remove the heatsink, raise the CPU-locking lever, hold the CPU down and just try re-clamping it into the socket, I've heard of that working on both Intel and AMD systems (probably just a marginal contact in the socket or something?).

I have a longer list of troubleshooting things here (top link) but I think you've already verified most of them aren't the issue. Could be a bum board.
 
Aug 9, 2004
26
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I reset the CMOS.

Well, I attached the speakers as you suggested and I get the following message: "System failed CPU test." What do you susppose it means? =[

Anywho, I reseated the CPU several times to no avail. I will have to return it to the vendor. I am sure there was no mishandling on our end.

Has anyone else had any bad Athlon 64 3800+ CPUs?

Thanks for your help troubleshooting, mechBgon.
 

jamesohoh7

Junior Member
Aug 10, 2004
1
0
0
I'm a new member here. Reading all of this bad news about the A8V is even more discouraging to me than I already am... and drove me, a die-hard lurker, into joining today.

I got an A8V and 3500+ last week, it (for lack of a better word) 'blew up' Sunday. Just kaput... no more video, no beeps, no voice, no nothing. Vid-card works in another machine... RAM works in another machine. I have no other AMD mo-bo to test CPU with. No amount of resetting following the manual's tips got any satisfaction. Board was not overclocked... it was bone-stock config out of the box. I bought the best I could afford (w/eye on future 939 upgrades) so I wouldn't be tempted to overclock.
I could understand if I oc'd, but doggone it... bone-stock and it dies!?

Memory is listed in the compatibility guide (Corsair DDR400 value-select... I am not rich, so shoot me).

I have sent it back to get fixed... but now I'm thinking I may not want it back!

Is there any hope that this board can be relied upon to last? Holy cats... this is my first time to stray way from Abit in at least 7 years and -blammo-... I buy a lemon. I was suckered in by the WiFi setup b/c I have been oogling those for a while. I have never had a mo-bo go like this... it's just crazy.

Has Asus said anything other than what I presume is tacit admission of 'guilt' by releasing a Rev 2.0 so soon after the release?

Why did I switch brands!?... WHY!!!

Oh well, I know I'm asking no real questions... just had to commiserate. It's in the hands of the RMA folks now... "Jeebus swap unto me a revision 2.0 board at least that I may compute again soon for this sucky old P3 junker just don't cut it!" (trying to keep a smile on... expecting the worst...).

-James
 

cowdog

Senior member
Jan 24, 2003
283
0
0
I setup an Skt 939 A8V Deluxe WiFi with an FX-53, 2x512 Corsair PC3200LL rev. 1.1, and 2x256 Mushkin Lv2 PC3500 last weekend. Fortunately I haven't had any problems. So far my experiences with the A8V are very positive. I just though I'd offer an alternative perspective on the A8V. Of course, things can and do happen, but I have a good feel about this setup. I'd rather have rev. 2, but ...

I additionally setup an Epox 8KDA3J with an A64 3200+ (1024 L2, CO stepping) and 2x512 OCZ PC-3500EB memory. It has been smooth sailing as well. I am getting modest overclocks, but that's about all I expect out of this 3200+. With a new 6800NU, I find that Doom III is very playable. I am not real thrilled with the storyline and overall play with Doom III, but the overall graphics experience is simply amazing.

2 recent A64 boards and 2 positive experiences.

good luck mmcdonalataocdotgov and jamessohoh7. I've played the bum mobo dance in the past, and it isn't fun.
 
Aug 9, 2004
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Seems there's good and bad with the A8V.

I am not ready to write it off just yet, however. Fortunately in my business, I can make a call and get a replacement CPU, which is what I have done.

I am also not real thrilled about how AMD packages such a costly item. The CPU is pressed up against the plastic cover in a window in the cardboard box, right there to receive all the dings you care to give it. Yeow. The fan and heat sink get much better protection from the packaging. This seems foolhardy.

On the flip side, I was building a D865PERL system last night and when I flashed the BIOS the system refused to recognize the hard drive. Imagine my chagrin there. I am hoping it is a ribbon cable. I'll try again tonight.

More to follow after I get the new Athlon CPU. Thanks for everyone's input.
 

RampantAndroid

Diamond Member
Jun 27, 2004
6,591
3
81
Right.....gotta set you people straigt...

Now I'll put in my dumb checklist:

Check the voltage settings for AGP/Mem/CPU, make sure it is set to the norm

Make sure your video card is good, and you have the correct power connections on it (if it needs two seperate rails, then give it 2 seperater power rails)

Kick it a few times, swear in german and as many other languages you can...

I have an A8V Wi-Fi, and I love it.....cant get enough of it.
Running an FX-53, I'm getting my 6800U today (previously had a Radeon 7200 in it...ouch) but in ran windows fine, and even some older games like BHD and SOF 2

Don't go dissing AMD or ASUS....I think ASUS is the best for boards (see CPU or MAX PC old articles for the bad capacitor Fiasco)

And just to get this in...anyone looking to build a comp that they will be keeping for a good # of years, Athlon 64 is the way to go....64-bit OSes are coming!
 
Aug 9, 2004
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Thanks for the checklist RA.

I am not sure how I would check voltages. Is that a CMOS function? If so, I can't get that far in the post to see the setup screen.

All the items are off-the-shelf standard brands, so I don't think exotic equipment voltages are still an issue.

I have tried several video cards, and none of them require additional power since they are mild Matrox dual-head workstation boards. I looked, though.

Title VII prevents me from actually kicking the board. Since it is set up on the bench, I think it would get up and leave if I kicked it. I did call it a "bloody great pillock" with a Scottish brogue. Does that count as a foreign language? That didn't seem to help.

I don't have enough ASUS experience to bad mouth their products, although their service was a little lame. Not really much they could do anyway.

The new CPU should be here today, so here's hoping.

BTW, the strangest thing, I changed the hard drive on the D865PERL to the secondary IDE channel, and it worked. Bad interface you might deduce? I changed the CDRW to the primary IDE and IT works. Don't tell anyone about my queer desktop =o
 

RampantAndroid

Diamond Member
Jun 27, 2004
6,591
3
81
Well, some mobos have voltage jumpers on them, for that, look at you modo's handbook, as you can manually change the voltages in this fashion.

You may have done this already, but did you flash the bios, or for that matter, did you try updating the bios (if you can get that far)...maybe it is a compatibility issue?
 

ghent56

Junior Member
Aug 6, 2004
4
0
0
Hello all,
Don't know if anyone is still watching this post, but I'm having similar problems, and it's due to dual channel memory errors. I have two sticks of Corsair CMX512-3200C2 running in my A8V, and when in the two blue slots (for dual channel), the system shows no video on startup and Betty tells me "System failed due to CPU overclocking." If i put the memory in side-by-side in the 2nd bank, it boots up fine. It will also run fine with just one stick in the 2nd blue slot. This is particularly depressing because my memory is actually one of the few specific types listed on the supported RAM list from Asus. Anyone have any ideas? I have the latest chipset/BIOS drivers, and I've messed around with CAS, voltage, etc, plus I've checking every item listed at the beginning of this post. PLEASE HELP!!!
 
Aug 9, 2004
26
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I tried the memory in A1/B1, and just in B1. Did you show all of your RAM in B1/B2?

I any event, my post never got past the CPU check, and it was a straight failure, not an overclocking failure.

I never got far enough to upgrade the BIOS. I think it was just a bad motherboard. Maybe there are quite a few out there given the posts I have seen.

ASUS technical support was no help at all. I have since returned the board and am waiting for the Abit AV8.
 

SalladDazed

Junior Member
Sep 2, 2004
16
0
0
Ok, so I googled "A8V no video" and found this mess. Too bad you can't link to pages like this from the reviews online! At any rate, seeing that I was not the only one having issues, I decided it was likely that the "no video" problem was most likely not due to a bad hookup, missing wire, dropped component, or the beer I drizzled on into the spinning CPU fan, and after much trail and error, and German cursing, I did actually get the system up.

One note--I have a BFG Tech nVidia 6800 GT card on order, but it's still another week out. I have 4 other video cards, and "old reliable" Dell dinosaur of an AGP 2x card that I keep around for emergencies, an old 3Dfx 16 Mb (screaming, back in the day!), an Elsa Gladiac GeForce2 Ultra 64 Mb, an Elsa Gladiac 920 GeForce3, and a newer GeForce 4 that somehow crawled into the fray. I only had two cards on hand, but quickly determined after swapping video cables, monitors, and The Stones for the Talking Heads, that something else was the problem.

When I moved my single stick of memory from the first BLUE slot to the second BLUE slot, guess what? It came right up. I'm nervous that ASUS will tell me that there must be something wrong with the Crucial stick, but have sworn by them for their price/performance/warranty/support mix forever, and really do not want to return it (even though they would take it back no questions asked), though admittedly there are other quality vendors out there. Also, I plan to add at least another 1 Gb stick fairly soon, and don't want that to be a problem.

Questions: First, mmcdonalataocdotgov, did the new CPU fix the problem? My hunch is that it did not. Also, I completely agreed with your note on packaging. I generally always always always remove OEM/stock thermal grease/pads in favor or using my own Arctic Silver II or something similar--you may find it interesting to note that when I removed the grease from the sink that came in the retail packaging, there was a rather noticeable deep scratch across the width of the entire surface. It's covered for 3 years, so I figure if it works then it's ok for now...but I did wonder if a better packaging design may have prevented it from happening--though I fail to see how it could have happened in the box as the bottom surface of the sink was well covered with a plastic shield.

Has anyone heard/read anything definitive about this being a manufacturing, BIOS, or design problem? I read here that there was a rev 2.0 board, but was there a press release or even some reasonably solid conjecture from anyone as to why this happened or when it hit market?

Does anyone know if ASUS is exchanging earlier boards for rev. 2.0 boards? I'll check when I get home, but I'm reasonably sure I got a rev. 1.0 board.

Real special thanks to ghent56 for pointing out the obvious (so obvious, I completely forgot to even try it!) in switching the memory sticks around to see if a different result came up. You saved my system from being drop kicked from the roof 3 stories down the the sidewalk!

On a final note, I must agree with cowdog, also: Sh*t happens, and when it happens to you, it sucks. I don't take this experience to mean that ASUS is a peddler of sub-par wares. They have a very solid reputation and I'm sure they will rectify the problem at some point. It sucks though when you're socking away cash to blow and build your uber machine for something very specific and important (like HL2, Battle for Middle Earth, Rome: Total War...), and something in the mix is spec'd correctly but does not perform as designed. On the other hand, this type of eventuality is not unheard of when one dives headlong into a newer technology (939 socket design, for instance) and is one of the first adopters! It's a risk we all took, IMO.

Still, I wouldn't be too harsh on ASUS...I like their stuff, though admittedly I'm by no means an expert on it. Ok, you can be harsh on them for their mediocre tech support (if this is the case--I have never had to use it until now, so I'm oblvious to it) or other things that may be happening. But the several systems I have built in the past with their MOBO's in them have always surprised me in one way or another, super stable, super flexible, and, above all, very speedy!
 

Michael10

Junior Member
Aug 10, 2004
8
0
0
I posted this over at extremeoverclocking com. This is the second thread at AnandTech I have seen on problems with the A8V. I checked the MAX PC article mentioned below and AlienWare, ZEUS, and Velocity Micro were all running the A8V in their machines. Two of the others were using ASUS boards for P4E machines. You guys are making me feel like I am walking on eggshells. So two at AnandTech and one at extremeoverclocking.

Michael

This is the second forum where I have seen concerns about the A8V. The other one was on AnandTech where several folks reported problems with video cards (esp. the 9800 pro). Since I built an A8V/3500+ system Sunday this is doing nothing for my blood pressure.

Those of you with problems, do you have the non wi-fi board or the first version with wi-fi?

I have e-mailed ASUS asking if they are receiving reports of bad boards and problems with the 9800 pro. Also, asked why their web site doesn't list the non wi-fi version of the board.

Also, MAX PC has a battle of the game boxes this month and either 2 or 3 of these machines (priced from around $4,000 to $6,000 -- motorcycle money -- and all overclocked at the factory) are using the A8V. I believe 1 machine was a P4 3.4 extreme and the other 4 were 64's (the FX53? anyway the $900 socket 939 chip).

I haven't o/c my system yet since I am using my old crucial PC 2700 ram. But my AQUAMARK went from 16,000 to 38,000 with an o/c 9700 pro (I had a P4 2.4 running at 2.7). Plan to o/c but want new RAM and then a 6800GT. My flight sim (IL-2 Forgotten Battles) is now playable even when close to the ground chasing the bad guy (FPS used to drop to single digits).

Peak cpu temps of about 45 runing a ZALMAN 7000 copper cooler. I also installed a ZALMAN heat pipe with fan on my old 9700 pro.

Anyway, if there is something wrong with the ASUS A8V then ASUSTek needs to get it fixed. This is the type of problem that will kill sales.

Good luck and I will check back for your updates
 

gumba

Member
Oct 18, 2004
46
0
0
I too have have this problem. Just started puting this box together on thursday. Got the case mobo a8v ultra xconnect psu amd 64 3000 (939) chip 5900xt video card. Cureently waiting for corsair dual channel memory should be here in the morning. Anyway I stuck a stick of pc3200 in just to see it post up and guess what, nada!! One beep I think the funny thing was the video card fan wasn't spinning, so I took it out put it in a working pc and no prob fan spins sceen come alive cool my video card works. So I reseat the cpu try again and NOTHING I hate that. At this point I cannot rule out uncompatable ram it was apacer ram or something stupid like that and I only tryed it in the first slot. I had to go to work (where I am now) so I couldn't do to much else yet. In the morning I will clear bios wait for the correct ram and I will even try the speaker thing to see what it says. I have all fingers crosed Wish me luck
 

SalladDazed

Junior Member
Sep 2, 2004
16
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Gumba, it's funny you mention the POST voice message--I got my board working just fine, but have never had any luck getting that wacky thing to work on my system! I have heard it before, and it's a lot better for troubleshooting or first putting a system together as it saves a lot of time decrypting the Morse-like beeps and pings...I'm sure it's annoying after the first few reboots though.

As for your board not coming to life, it sounds eerily familiar. If I'm not mistaken, I believe I was misled by the documentation for this board. I moved the stick from what I thought was the "0" (or first) slot to (what I thought was) the second slot, and voila! Problem solved...it booted right up. It's worth a try just for laughs. I did actually read through the mobo documentation, and it seems that I was confused by the carefully-translated directions there. I believe that the wording of the manual makes it seem as though slot 1 is slot 0, or something.

Anyway, it is worth a try to see if any difference is observed. Good luck...
 

gumba

Member
Oct 18, 2004
46
0
0
Ok I went home and waited and waited finnallly Got my ram this afternoon, damm UPS keeps coming later and later. Anyway started by putting both sticks in the blue slots a1 and b1 right....NOTHING So I just ran one stick in b1, it came right up OK Then I tryed ajusting the cas and speed of the memory ans tried to put the other stick in but no go. Finally I put the other stick in right next to the single one. So i have both sticks in the b slots, B1 and B2 one black and one blue. Does this mean I am just running 1 gig of pc 3200 or am I getting the benifit of the dual channel. Acording to the manual I should have 1 stick in a1 and one stick in b1, But that just won't fly.
 

windex256

Junior Member
Oct 9, 2004
10
0
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Doh - just posted something about this problem myself, and then found this thread. Upon reading through what you guys have said, I tried moving around my DIMMs, and got results much like what gumba just reported. The system simply doesn't seem to want to display anything when I've got a DIMM in either of the "1" slots (the two closest to the CPU socket), but if I use the "2" slots, either by putting a single DIMM in the blue, or putting both in (blue/black) - then it starts up just fine. This still isn't really acceptable, though, since it means using dual channel mode is impossible - that should answer your question, gumba. You are *not* getting the benefits of dual channel. Try loading up CPU-Z when you've got your two DIMMs in the B1/B2 slots, and it'll tell you you're running single channel.

Yeah, this situation decidedly sucks. It's as if there's some piece of circuitry in the first channel on these boards that just decides to burn out if stressed too much (or not work at all, as the case may be). I should've gotten the MSI K8N Neo2. I was going to, but didn't, upon being advised that it was unstable and that I should go with Asus because of their reputation for quality - and here I am with an unstable board, anyway. The irony. Hopefully I'll be able to RMA this one - I got it from Monarch, and I don't know their policies. I've never had to return anything before, so I don't really know how it works, exactly. Maybe I'll go with the Neo2 - or maybe I should wait for the new generation of NF4 939 boards, which will hopefully be more stable. Seems like I've heard those will start appearing within the month. I don't know. In any case, my A8V has failed me, unless anyone can come up with some way to make it magically accept DIMMs in the first channel slots again.

windex256
 
Aug 9, 2004
26
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After all this time I still have not gotten a replacement motherboard from the vendor. If you have any chance to deal with a company called CTC in Gaithersburg/Rockville, MD; DON'T!

Right now I have all the components just sitting around gathering dust. Asus and CTC have not been forthcoming.

So if you are having this problem with this motherboard, just suck it up because no one will help you. And all I wanted to do was check out how the 64-bit platform was performing. Well, if this is what AMD platforms are all about, I'll just stick with Intel.

 

SalladDazed

Junior Member
Sep 2, 2004
16
0
0
mmcdonal,

I'm curious what Asus told you when you called? They immediately offered to replace my board when I contacted them (though I haven't taken them up on it yet). Would you mind explaining what exactly they did that wasn't forthcoming? I ask because I will swap my board out (plan to pick up another 1024 MB stick of memory, and have the crazy idea that I should be able to run all 2 Gb in dual-channel mode for some reason), and would like to know all I can about what they have or have not been doing.

Thanks in advance...
 

SalladDazed

Junior Member
Sep 2, 2004
16
0
0
I have the same question for you, windex, as I did for mmcdonal...what happened when you contacted Asus? It might be the case that they are the better channel for board replacement as they won't stick you with the "restocking" inconvienience charge, so you should be able to do a fair-and-even trade with them for a refurbed board. However, I think I remember that they do not do advance exchanges, so you'll need to send yours and wait, or secure the replacement board with a credit or debit card while they wait for your bad one to arrive...but anyway, let me know what your experience was with them as I plan to replace mine when I buy the new memory and want dual-channel through both blue slots...
 
Aug 9, 2004
26
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I called Asus and told them the audible message that I was getting: CPU failed system test.

I replaced the CPU and got the same message.

They told me that I needed to check the other components, and that it wasn't the motherboard.

The fact is that none of the other components would effect the POST to this point since they are not checked until after the CPU. I could remove every other component and would get the same error message.

The only other components to check are the ones built in to the motherboard.

I had tried every RAM configuration mentioned in these posts to no avail.

Basically they told me it was my problem, when clearly the motherboard had failed.

As for CTC, they took the motherboard and checked it (somehow) and found out it was bad and since August have been doing something (its always something different) to get me a new motherboard. At one time they were supposed to even be delivering the new one in a day or two.

I am done with Asus and AMD. I have never had this sort of problem with Intel in 15 years of dealing with them. I use almost exclusively Intel motherboards.

You can imagine my chagrin. the 3800+ gathering dust, a gig of RAM just hanging out, not to mention the lovely Antec True480... Sad.
 

gumba

Member
Oct 18, 2004
46
0
0
Got it B1 and A1 are filled with ram system is now doing format waiting to install xp pro. All thanks to update bios 1007. Cool now were are cooking
 
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