Question Asus mobos burning x3D CpuS?

[A///]

Your asking X3D owners this...
Why not just ask them to stop breathing.
I think it maybe easier for some.

I can think of a handful off site who'd need this advice.

 

[A///]

can someone take away santa's little helper's alcohol?

 

[AdamK47]

So back to Asus motherboards for a sec: has Asus released a non-beta UEFI for the x670e Hero since 1410 came out? I'm still waiting...

I wouldn't call an official Asus BIOS release "official" given all the recent revelations surrounding voltages. protections, and various other things that were never properly within spec or worked at all. Asus can call it whatever they want.

I will say, despite all the reports of bugs and whatnot in AGESA 1007 beta, the 1410 BIOS for my Crosshair X670E Extreme has been the best BIOS so far. Running 102 BCLK with a -10 all core CO and a boost frequency cap of 5253MHz (1.02 x 5150), it has been absolutely stable. Many hours of various games and no random reboots. Negative CO offsets are generally a pain and can vary in stability between AGESA versions. Almost gave up on trying it. As with all things PC enthusiast related, I couldn't resist at least trying it again.

 

[moinmoin]

I wouldn't call an official Asus BIOS release "official" given all the recent revelations surrounding voltages. protections, and various other things that were never properly within spec or worked at all. Asus can call it whatever they want.

They could become more honest, do a Google and eternally call it beta.

 

[igor_kavinski]

They could become more honest, do a Google and eternally call it beta.

Will it run or blow up in a fascinating show of smoke and fire(works)?

The ASUS BIOS adventure awaits you!

 

[Racan]

Here it is

 

[Heartbreaker]

Wow.

I didn't see them call ASUS Scumbags last time, but no missing it this time.

 

[IEC]

Shots fired! Shots fired!

F to pay respects, ASUS rep just took a major hit.

It's great when the BIOS notes suggest thermal monitoring mechanisms for CPU and mobo weren't in place before on a $700 mobo:

 

[DAPUNISHER]

Well that was the easiest called it ever.

I laughed at "Asus has eroded trust and has to win it back." Anyone that has been in this hobby for a hot second knows Asus customer service is the worst of the worst. If I buy Asus, it is with the expectation that I will never need them. Because the time, effort, and frustration they will put you through, isn't worth however much money is involved.

Let me throw out an idea for a new ad campaign -

Seth Green Robot Chicken voice over - The all new AMD AM5 platform! Now with Michael Bay 'Splosions! We're bringing back FX, only for real this time!

 

[utahraptor]

Here it is

This is just making me sick. I think they took the bios down I am using 1302 maybe, but it was the newest non beta one available that mentioned any kind of protection from burning. If my board ends up frying they better pay for a CPU, motherboard and some kind of pain in the ass fee.

Edit, I guess I am on 1303 which is still up.

 

[moinmoin]

Let me throw out an idea for a new ad campaign -

Why though? "For those who dare" fits perfectly already, though adding an insult to "those" may make the intent more obvious.

 

[igor_kavinski]

Maybe an easier way (for Flir camera owners anyway) to check for possible overvoltage issue is to take a thermal image of the reverse side of the CPU socket while the CPU is getting hammered by some workload. If the lower portion appears to be redder than the rest, that would be a good clue that more voltage is being applied than necessary.

 

[DAPUNISHER]

You are better off contacting Steve and the GN team, than Asus, should you experience the mission impossible style meltdown. You'll get more satisfaction that way regardless of outcome.

 

[DAPUNISHER]

While AMD and Asus are doing this -


I just received this in an email -


You can't make this stuff up.

 

[igor_kavinski]

This 7700X got pounded in the heart:

https://imgur.com/a/1oNS9DC

It's like the mobo gave the CPU a good old Shoryuken!

 

[Motostu]

I got into AM4 last year, and had been kicking myself for not just waiting for AM5. Not so much anymore.

 

[Shlong]

My Asus mobo killed my 7950X feeding it 1.4V SOC. At least AMD is processing the RMA right now but I'm not buying ASUS products anymore.

 

[samboy]

I'm glad that someone with Steve's influence has called out Asus on their business practices.

I have an AM4 platform and have always been bewildered by their Beta BIOS policy and voiding warranty. Technically if you just load one beta BIOS to resolve one of their bugs (or try to) then you have effectively voided all warranty on the MB forever by their terms.

This is not acceptable for the market they are in. I will not be buying Asus again unless there is a complete turnaround from them.

 

[aigomorla]

WOW.... typical ASUS.
Ever since Brian left CS, the entire company's customer service went to HELL.

I told you guys, i heard in the RMA warehouse, they will deliberately wreck your pins, throw your board across the room into a bin and other unscrupulous stuff to deny RMA.

This is why i always tell people DOCUMENT your board with pictures, and then put them INSIDE the box saying condition of board has been recorded. OH and get tons of insurance from your carrier, because there is still a chance ASUS will run over your box with a fork lift and blame it on the carrier.

 

[AdamK47]

I got into AM4 last year, and had been kicking myself for not just waiting for AM5. Not so much anymore.

You won't have problems just as long as vSOC stays under 1.3V.

The problem is there are plenty of motherboards that come with older BIOS versions that will run beyond that. Most people that don't even bother checking, let alone go into the BIOS at all, will run out of spec oblivious to the danger.

All of us here should have the most basic of abilities to ensure a proper voltage is in place.

 

[aigomorla]

All of us here should have the most basic of abilities to ensure a proper voltage is in place.

NOT if the board does it without letting you know, like what ASUS has been doing.
AMD needs to step up and go HEY, we'll replace the boards ASUS.
But right now they are just pointing fingers at each other going NOPE, you replace the boards, we place the chips.
ASUS doesn't want to admit fault, because then they will be responsible for replacing BOTH.

Or that is how i see the lawyers at right now.
@DAPUNISHER You exactly called it, but we all saw it coming.
Those who have dealt with ASUS RMA, knows this pain very very very well.

 

[coercitiv]

We could have called this Bumpgate 2, but I think a more appropriate name has already come up.

SCUMGATE

This time it's not the wrong underfill or the wrong bump material, it's the scumbags that made it much worse than it could have been.

 

[aigomorla]

I hate to bring intel into this.
But when they had problem with foxconn sockets melting, Intel replaced EVERYTHING.
No questions asked.
Just a quick sorry, you guys pushed it way harder then we thought, that granny must of been gaming really hard.
And FIXED it with lotte sockets, along with a socket revision.

This is how i expect both AMD and ASUS to handle it.
This is how ASUS handled it in LGA1156, along with a B2 revision. (remember those)

Im pretty sure AMD is giving them a hard time yelling at them for not controling EXPO properly, while ASUS is cursing AMD for not releasing the entire technical document to program the controller properly.

 

[mv2devnull]

All of us here should have the most basic of abilities to ensure a proper voltage is in place.

"Should", as in?

Light browsing of forum like this does not guarantine uptake and one does not need to be a genious in order to end up here in the first place.


Did Sandy Bridge (?) chipset have some USB issue? I have a faint recollection that motherboards were replaced but no idea who paid for it (except that that was not me).

One thing is how one gets into a mess and another is what one does there. Neither looks good so far.

 

[DAPUNISHER]

I hate to bring intel into this.
But when they had problem with foxconn sockets melting, Intel replaced EVERYTHING.
No questions asked.
Just a quick sorry, you guys pushed it way harder then we thought, that granny must of been gaming really hard.
And FIXED it with lotte sockets, along with a socket revision.

This is how i expect both AMD and ASUS to handle it.
This is how ASUS handled it in LGA1156, along with a B2 revision. (remember those)

Im pretty sure AMD is giving them a hard time yelling at them for not controling EXPO properly, while ASUS is cursing AMD for not releasing the entire technical document to program the controller properly.

Those pins are FUBAR https://www.anandtech.com/show/2859

I agree AMD should be stepping up and offering to replace the boards. Don't rely on a partner to clean up the mess, get out in front of it and show how great you service your customers. Or don't, that's sends a message too. Just not the one your PR dept should be allowing to be sent.