Yeah, I replaced the motherboard and had to wait for it to arrive, it was a hassle, I had forgotten about this years ago until suddenly remembering it recently.
Yeah, I replaced the motherboard and had to wait for it to arrive, it was a hassle, I had forgotten about this years ago until suddenly remembering it recently.Did Sandy Bridge (?) chipset have some USB issue? I have a faint recollection that motherboards were replaced but no idea who paid for it (except that that was not me).
Agreed. Maybe they need more time to figure out the exact issue but a more reassuring statement should have been released in the mean time.I agree AMD should be stepping up and offering to replace the boards. Don't rely on a partner to clean up the mess, get out in front of it and show how great you service your customers. Or don't, that's sends a message too. Just not the one your PR dept should be allowing to be sent.
Is it all ASUS boards or just this particular one?I hate to bring intel into this.
But when they had problem with foxconn sockets melting, Intel replaced EVERYTHING.
No questions asked.
Just a quick sorry, you guys pushed it way harder then we thought, that granny must of been gaming really hard.
And FIXED it with lotte sockets, along with a socket revision.
This is how i expect both AMD and ASUS to handle it.
This is how ASUS handled it in LGA1156, along with a B2 revision. (remember those)
Im pretty sure AMD is giving them a hard time yelling at them for not controling EXPO properly, while ASUS is cursing AMD for not releasing the entire technical document to program the controller properly.
The difference between a release and beta UEFI is that if you run a beta, you void the warranty on the board. Seriously.I wouldn't call an official Asus BIOS release "official" given all the recent revelations surrounding voltages. protections, and various other things that were never properly within spec or worked at all. Asus can call it whatever they want.
I will say, despite all the reports of bugs and whatnot in AGESA 1007 beta, the 1410 BIOS for my Crosshair X670E Extreme has been the best BIOS so far. Running 102 BCLK with a -10 all core CO and a boost frequency cap of 5253MHz (1.02 x 5150), it has been absolutely stable. Many hours of various games and no random reboots. Negative CO offsets are generally a pain and can vary in stability between AGESA versions. Almost gave up on trying it. As with all things PC enthusiast related, I couldn't resist at least trying it again.
With all the negativity surrounding the BS disclaimer on the 1410 BIOS by GamersNexus and JayzTwoCents, I'd be willing to bet the disclaimer goes bye bye.The difference between a release and beta UEFI is that if you run a beta, you void the warranty on the board. Seriously.
Apparently internal betas go as high as 1412 for the x670e Hero, you just have to know someone over at OCN to get 1412, and apparently a lot of people like it. But.
Asus doesn't want to "put their name on it" with a release UEFI yet so I'll just chill out and wait, even if all they do is repackage 1412 and ship that.
Just because ASUS says their beta bios voids the warranty doesn't mean that it actually voids the warranty!The difference between a release and beta UEFI is that if you run a beta, you void the warranty on the board. Seriously.
I'd like to see them try to enforce it regardless.
I double down on your bet sir.
ASUS is the epitome of SCUM for RMA.
Never have i found a worse RMA.. oh wait... NEWEGG returns..
I cross my fingers i dont ever have to RMA an ASUS.
I stopped buying from newegg, and went to the darkside of the force.. aka Amazon, only because Amazon has a no BS return policy.
Jay has, correction, had a dedicated rep at Asus and got spit on like that. Joe sixpack gets urinated and defecated on.Yeah, but ASUS idea of a "new" mobo appears to be complete incompetence even when it comes to their marketing budget for influencers. They sent Jay THREE separate boards, none of which ticked all the boxes. He ultimately picked a different mobo maker for that build...
1) A board with smashed mobo pins in the socket and claimed "oopsie, we sent it from the wrong shelf", then sent him a second board which
2) Was also board only (refurb?) that also had a damaged socket and
3) finally sent him a new board... in the wrong color
3 strikes for a content creator/influencer, doubt their CS is any better for a regular Joe. gg ASUS
They deserve every bit of bad publicity for such arrogant behavior and anti consumer practices.Jay backed up @aigomorla by insinuating that Asus damages the products themselves to reject RMAs.
On the Intel side, it seems they are doing OK. Ryzen laptops also no issues uncovered so far.Will be looking elsewhere for my next build if they don't turn things around.
In EU you always have to do RMAs with the store where you bought your stuff, never the brand itself so we don't have the same hassle in that regard.msi, gigabyte, asrock, asus are all scum. evga was the half decent company and they had their own product issues. I've had my own run ins with apple trying to deflect in warranty the last 20 years of using their products more regularly.
I'm talking about their customer service as much as I am their screw-up on these boards. Don't care that they have some that work fine.On the Intel side, it seems they are doing OK. Ryzen laptops also no issues uncovered so far.
I hadn't kept up to know Asus had gone downhill; I remember them being one of the go-to manufacturers for boards back in the early 2000's. I have an Asus board in my last 2 builds. Fortunately they've been solid and I haven't needed to use their CS or RMA process. Will be looking elsewhere for my next build if they don't turn things around.
their cards this generation have massive coil whine issues according to various shop managers at stores near me. if a manager is pulling me aside to say no to buying that brand over another one when they'll make less on the other brand doesn't that say something about the quality of asus now a days?The video card side has been notoriously bad on RMA/service for years. I've heard more complaints about mobos in the last 3-4, especially starting with the intel 9th gen based mobos.
I don't know if they send cherry picked samples to the press but most reviews I've seen in the last few years show ASUS cards to have good air cooling with one of the lowest, if not the lowest, temperatures. That would budge me towards getting an ASUS card.doesn't that say something about the quality of asus now a days?
Both are great but people with hearing sensitivities to coil whine aren't going to keep those cards. not sure who makes the least offensive card, msi with their supreme x perhaps?I don't know if they send cherry picked samples to the press but most reviews I've seen in the last few years show ASUS cards to have good air cooling with one of the lowest, if not the lowest, temperatures. That would budge me towards getting an ASUS card.