ASUS P8H67-M PRO B3 - No sound! (Realtek ALC892, Windows 7 Ultimate 64-bit)

[pinkfloydhomer]

Oh man, what a bummer. I just hate when crazy shit like that happens.

Theres actually another post here yesterday, same thing and a few others on hardforum, another on Toms HW, and another here..........
http://vip.asus.com/forum/view.aspx...d=1&model=P8P67+DELUXE&page=1&SLanguage=en-us

Possible good tip here (page 2)........
http://answers.microsoft.com/en-us/...hd-audio/8788a35a-2ff9-4806-8733-bd39eb00a7e5

When you install Win 7 it creates its own MS sound entry (Hi Def Sound Dev) in Dev Man, then when you add the Realtek HD drivers, it adds that one. Make sure the Realtek is "this device is working properly", then make generic disabled. Reboot.
Make sure you do install RT HD drivers and set RT in bios to HD (NOT AC97) and same HD for front panel. I am using 6.01.6299 1-25-2011 fwiw.
Make sure you have HD connector from fron panel to mobo, not AC97 to co-ordinate with bios front panel settings!!
If no front panel - disable in bios.
I am also using Win 7 SP1 dunno if that helps.

Set power options to "performance" and put everything in advanced on max
You might wanna check out the other post and note my file association thingy carefully and the codec link.
http://forums.anandtech.com/showthread.php?t=2158787
And also note there the "use this device" at bottom in speakers properties/general
I assume you are not getting any Windows sounds?
Could it be the ohms load your speakers presented to the green output? 4-8-16-32?
Have you tried running the cable to a stereo receiver tape input first then to speakers?
Do the speaker sound tests work?
Are you using a Single 3.5mm minijack stereo connector to the green port only?

I might also mention in passing that the WMP with Win 7 wont play files converted to AVI or WMV, whilst WMP 11 plays them fine. I tried to revert to WMP 11 after disabling WMP 12, but it wont let me. I download a lot of youtube music videos and my downloader does the converting (flv) to wmv or avi and they play video but no sound because they are not ORIGINAL wmv or avi. So I use KMplayer, or GOM player with the black deluxe skin - both will play anything thrown at them, both are freeware. I wouldnt use WMP to test any sound prob, thats fer sure.
But this is a whole nuther topic.

I already did all these things and every conceivable combination thereof. No sound.
The speakers are normal cheap pc speakers that have worked for ages, they still work in any other computer, laptop or desktop, I tried with other speakers as well. I tried playing several audio files, but my primary test file is the Kalimba.mp3 sample file that comes with Windows 7. It should work fine. No, I don't hear any Windows sounds or any other sounds. No sound at all. The Windows mixer shows that sound is being played on its equalizer display, but no sound is heard.

I wrote on the ASUS forum. I hope someone from the company will answer.

 

[bankster55]

That forum is useless
Talking to ASUS support on phone is useless
Sometimes starting a support "ticket" gets a working answer
http://www.laptopmag.com/mobile-life/tech-support-showdown-2010.aspx?page=5
The MS social technet forum will prob get you better answers - they really try.
http://social.microsoft.com/Forums/en-US/msrgeneral/threads
Lets just say you had a bad realtek chip, or bad I/O module mobo contacts
To have it happen twice - 2 mobo, is really stretching things
I guess you could try it out of the case with just barely enough pressure on HSF to keep it on and BIOS failsafe defaults
I would also try things with NO SSD loaded and the startup delay at 10 sec

I assume you dont want to try manaully associating the MP3 with WMP like i explained, already wrote it off?

I would be really curious to know if an add in PCI sound card works. Just buy some el cheapo - thats the only way you can rule out the chip/bios.

Sometimes stuff like this needs fresh eyes. If you have an enthusiast store nearby or a friend, you could let them try things, but at this point thats prob not an option on your radar.

 

[pinkfloydhomer]

That forum is useless
Talking to ASUS support on phone is useless

I'm afraid you're right

Sometimes starting a support "ticket" gets a working answer
http://www.laptopmag.com/mobile-life/tech-support-showdown-2010.aspx?page=5
The MS social technet forum will prob get you better answers - they really try.
http://social.microsoft.com/Forums/en-US/msrgeneral/threads

Okay, maybe I should try them. On the other hand, why waste many hours of my life getting a brand new motherboard to work. I could just send it back and buy another H67 board. One that works.

Lets just say you had a bad realtek chip, or bad I/O module mobo contacts
To have it happen twice - 2 mobo, is really stretching things

I agree that it is extremely unlikely that I have gotten two defective motherboards. It is more likely that the P8H67-M PRO B3 or the ALC892 have some sort of issue with certain hardware or software or whatever.

On the other hand, I find it extremely unlikely as well that this board really just works and that I have made some kind of mistake. I am an experienced computer user and builder and troubleshooter, and I have tried all sorts of things. It _should_ just have worked when I installed it. Heck, it seems to work, just no sound.

I guess you could try it out of the case with just barely enough pressure on HSF to keep it on and BIOS failsafe defaults
I would also try things with NO SSD loaded and the startup delay at 10 sec

I will try that.

I assume you dont want to try manaully associating the MP3 with WMP like i explained, already wrote it off?

.mp3 is already associated with WMP? It plays MP3 fine. The green level meter in the volume control shows that it is playing. But there is no sound.

I would be really curious to know if an add in PCI sound card works. Just buy some el cheapo - thats the only way you can rule out the chip/bios.

I think I have an old one in the attic. I'll try that.

But what could be wrong other than the sound chip of the new motherboard? I don't see.

Sometimes stuff like this needs fresh eyes. If you have an enthusiast store nearby or a friend, you could let them try things, but at this point thats prob not an option on your radar.

I agree that could help. On the other hand, I'm beginning to think: Why waste all this time? Just buy another motherboard, one that works. The motherboard I had before, in the same case, same PSU, worked fine with regards to the Realtek sound chip it has.

I put in a new motherboard, new CPU, new RAM, new SSD, same speakers, same case, same PSU, same monitor. Nothing else is connected. How could it not be the motherboard? I can't see it being the CPU, the RAM or the SSD.

 

[bankster55]

1.) I know your file association with mp3 is already set, and it makes no sense to manually reset it to "use this program (WMP) always" by the method I mentioned in other post, but it worked fror me in desperation in another case, and I have no explanation for that - just saw it on another forum. The fact the thing shows as playing, but no sound implies HW not connected to Win 7.

2.) Ooops, didnt focus you ALSO had the "m" vers (micro). I was actually specifically trying answering houleap. That mobo is a turkey, get another brand.

 

[pinkfloydhomer]

Update: I tried the TOSLINK (optical) output today. It works fine. I haven't tried HDMI yet, but I suspect it works fine. The analog still doesn't work

 

[Zap]

Update: I tried the TOSLINK (optical) output today. It works fine. I haven't tried HDMI yet, but I suspect it works fine. The analog still doesn't work

Hey, question for you. In BIOS are the front panel outputs set to AC97? Even if you don't have anything plugged in, it should be set to HD Audio. IIRC AC97 required a loopback.

 

[Robotech55]

Hi all, I have the same issue with my ASUS P8P67 PRO. I brought it yesterday and build it with i5 2500 and 8GB, 2x 1TB WD and windows 7 x64 and the driver is correctly installed, but when I plug the speakers, the driver manager doesn't recognize it.

In the driver manager the digital outputs are lit, but the rear and front jacks are like foggy. I tried with others speakers and nothing.

 

[pinkfloydhomer]

Hey, question for you. In BIOS are the front panel outputs set to AC97? Even if you don't have anything plugged in, it should be set to HD Audio. IIRC AC97 required a loopback.

I have (of course) tried both. In endless combinations with other parameters.

 

[pinkfloydhomer]

Hi all, I have the same issue with my ASUS P8P67 PRO. I brought it yesterday and build it with i5 2500 and 8GB, 2x 1TB WD and windows 7 x64 and the driver is correctly installed, but when I plug the speakers, the driver manager doesn't recognize it.

In the driver manager the digital outputs are lit, but the rear and front jacks are like foggy. I tried with others speakers and nothing.

In my case, the driver manager recognizes the speakers just fine. It pops up a message when they're connected, and it shows the lime green minijack in the UI as non-foggy (as you call it), and connected. But no sound.

 

[dawp]

Just to throw this out there, have you tried a different power supply? it's been over 14 years since I did component level repairs on motherboards for tandy/ast but if I remember right, the sound system did use the -12v line from the power supply and if that is hosed you will have no sound. there aren't very many devices that used the negative voltages (-5 and -12) and if either of those are missing the motherboard will still boot up and function but the devices that use the negative voltages wont work.

quick question, Did the motherboard that you pulled out have any jumpers on the audio jack? some of my older boards, you had to remove the jumpers to connect the front audio ports and if the jumper were removed without the front hooked up, no sound.

 

[pinkfloydhomer]

Just to throw this out there, have you tried a different power supply? it's been over 14 years since I did component level repairs on motherboards for tandy/ast but if I remember right, the sound system did use the -12v line from the power supply and if that is hosed you will have no sound. there aren't very many devices that used the negative voltages (-5 and -12) and if either of those are missing the motherboard will still boot up and function but the devices that use the negative voltages wont work.

quick question, Did the motherboard that you pulled out have any jumpers on the audio jack? some of my older boards, you had to remove the jumpers to connect the front audio ports and if the jumper were removed without the front hooked up, no sound.

I tried with a newer PSU with a 24-pin connector. Still no sound. I also tried connecting to a front panel connector in another case. The Realtek control panel registered that it was connected, but still no sound from either back panel or front panel.

There are no jumpers associated with audio.

And remember, I RMA'ed the first board, this is my second board, same problem.

 

[tcsenter]

Didn't want to read, did you try different speakers or headphones?

 

[Diogenes2]

I did read..

Yes..

 

[dawp]

It appears that the only way to solve this is to get a hold of another board for testing. That way you eliminate will everything except for the board itself. It is possible to get two board that are defective in the same way, unlikely but possible, especially if the board you got back was an rma return.

I've seen it in my work, I work on phone switches (5ess if any one is interested), and sometimes we have to go through 3 or 4 boards before we get a working one. Those were supposedly sent off to be repaired but still fail.

 

[Masonw@ASUS]

Hi pinkfloydhomer,
I sent you a PM. I'd like to have you send your board to me so I can test it and pre-test a replacement. Once I duplicate the issue on your board I'll ship you the replacement.

 

[Zap]

:thumbsup: Service!

 

[pinkfloydhomer]

Hi pinkfloydhomer,
I sent you a PM. I'd like to have you send your board to me so I can test it and pre-test a replacement. Once I duplicate the issue on your board I'll ship you the replacement.

I'm in Denmark, Europe, so that's probably easier said than done. Nice service for American customers, though.

I don't think ASUS has the same service in Denmark?

 

[bankster55]

I just saw another post on HF, and his sound went dead AFTER it worked for a while, on a Maximus P67. And then his Realtek manager shows the speakers as red X (disconnected) and he cant set it as default anymore, tried everything.
This seems to me as an electrical issue (or dead Realtek chip)
Had this happened to me, I would take my mobo out of the case, plug my mini connector into the green port, and test continuity between the RCA connectors on the other end of my cable to the solder points on the mobo backside underneath the audio I/O sheet metal box. I only mention this since you seem to be game for even extreme stuff - lol

 

[Metalarm]

I just saw another post on HF, and his sound went dead AFTER it worked for a while, on a Maximus P67. And then his Realtek manager shows the speakers as red X (disconnected) and he cant set it as default anymore, tried everything.
This seems to me as an electrical issue (or dead Realtek chip)
Had this happened to me, I would take my mobo out of the case, plug my mini connector into the green port, and test continuity between the RCA connectors on the other end of my cable to the solder points on the mobo backside underneath the audio I/O sheet metal box. I only mention this since you seem to be game for even extreme stuff - lol

That would be me.

Device Manager shows that the drivers are installed and the hardware is recognized. Sound panel shows audio playing to an optical output which I cannot recieve (I need analog). Realtek HD Audio Manager shows that the back panel is greyed out (in contrast to the highlighted digital output).

 

[bankster55]

hmmmm.......
I think I see your particular prob.
If you install Win 7 SP0 with the Realtek HD Audio disabled in bios, you will get an initial entry in dev man -
Generic HD Audio device with MS Aug 2009 drivers
Even if you subsequently update to SP1 it does not update the drivers
I assume SP1 integrated install has later drivers
If you then enable the Realtek HD Audio in bios, you can then install your own Realtek drivers, or allow Win 7 to install one of its older Realtek drivers after detection. (Might mention that you have to co-ordinate HD Audio in bios and HD Audio plugs on mobo - not AC97)
You then have 2 HD Audio devices in dev manager. - one related to initial install MS media and one related to Realtek. I always "disable in this profile" the Generic one.

However in your case you have an AMD HD Audio device and a Realtek HD device, and no Generic MS device

This tells me you are using the special audio video crap in the full Radeon vidcard driver install, which is of course digital. If you pick custom install, you can deselect everything but the drivers and control center. I think it has become default in your situation.

Reinstall Win 7 with integrated SP1 with Realtek disabled in bios
Go to dev man and disable in this profile the no name HD Audio entry in properties/general
Then download latest 11.4 AMD drivers, without the APP.

Then download the Realtek 2.59 HD drivers - you MUST use the HD drivers with the HD bios setting, and the HD connectors from case to mobo
http://drivers.softpedia.com/get/SOUND-CARD/REALTEK/Realtek-HD-Audio-Driver-259-for-Vista-Win7.shtml
Now install the AMD drivers without the crap and APP removed

Reboot to Windows let video drop in
Reboot to bios
Now enable the Realtek in bios as HD
Go to Windows and do not let windows install anything - go to the 2.59 drivers and install them
Set speakers as default

 

[dakU7]

Same problem with P8P67 Pro, tried everything, still no sound.

 

[houlelap]

Hey hey, I'm back with my P8H67 Mobo #2 ... Mobo #1 has been RMA ... and ... still no sound :-(
I bought Mobo #2 from another supplier.
Tried everything discussed on this thread .. still no sound !!
Can it be CPU or PSU related ?

 

[Zap]

All you guys with sound not working... what graphics card are you using? I'm wondering if somehow the graphics card audio driver is overwriting some setting in Windows. Can you guys try hooking it up via HDMI to an HDTV to see if you get sound that way?

 

[Metalarm]

hmmmm.......
I think I see your particular prob...

The problem is this setup has worked fine prior to the sudden instance in which I lost audio in both the front panel and the back panel. I hadn't done any software changes, and I used system restore to a date when the audio worked to make sure it wasn't any driver issues.

 

[bankster55]

wow, this is amazing stuff
multiple RMA guys with the SECOND board still not working
Boards not working from the start, or not working after a while
Very experienced users too
And it happens with all vers of P67, not just one
This is just CRAZY
Its not configure of BIOS or Win 7, since one poster had sound and it went away.
I'm back to cold solder joints at I/O, mobo layers shorting, bad run of Realtek chips, bad Zif sockets, HS back/top brackets/screws pinching traces????

Maybe we could take a poll of whst HSF all the people here are using?