ASUS P8H67-M PRO B3 - No sound! (Realtek ALC892, Windows 7 Ultimate 64-bit)

[pinkfloydhomer]

All you guys with sound not working... what graphics card are you using? I'm wondering if somehow the graphics card audio driver is overwriting some setting in Windows. Can you guys try hooking it up via HDMI to an HDTV to see if you get sound that way?

I'm using the Sandy Bridge built-in GPU within the CPU, HD3000 I believe it's called in my Core i5-2500k.

 

[bankster55]

Hey hey, I'm back with my P8H67 Mobo #2 ... Mobo #1 has been RMA ... and ... still no sound :-(
I bought Mobo #2 from another supplier.
Tried everything discussed on this thread .. still no sound !!
Can it be CPU or PSU related ?

There is a thread here about guys with random BSOD auto reboots while in Windows (not the double post issue (fixed by setting spread spectrum to enabled) or the RAM not being set properly prob that causes freezes (fixed by setting XMP mode or configuring all RAM parameters manually) that solved things with a DIFFERENT BRAND PSU. They figured it out because it would happen if they moved (jostled) the PC, and they would have to replug in the PSU and some devices to bring it back. Which means the connector contacts either to the PSU itself or to the mobo were not making sufficient strong electrical contact with mating male pins in mobo sockets. The 2 PSU involved were Corsair and Antec

Just fwiw - but one person with no sound on another forum tried a dif PSU and it didnt help

Also as far as CPU, the replaced Southbridge has the INTEL HD audio channel, which is the one you get in dev manager when you install Win 7. I dont recall, did anyone have this prob with the B2 SB?

 

[Metalarm]

Just fwiw - but one person with no sound on another forum tried a dif PSU and it didnt help

I also tried switching the XFX 650W PSU on my PC with a Corsair 620W and can attest that swapping PSU's doesn't solve the audio issue.

 

[pinkfloydhomer]

Asus has some kind of systemic problem here. We should make some sort of joint effort to make Asus acknowledge this problem.

 

[bankster55]

so, masonw@asus didnt reply back to your "Denmark" problem?

Edit:
pinkfloydhomer and metelarm and houlelap
What HS (Heat Sink) in use?

 

[Metalarm]

so, masonw@asus didnt reply back to your "Denmark" problem?

Edit:
pinkfloydhomer and metelarm and houlelap
What HSF in use?

If by HSF you mean heat sink for the CPU, I'm using a Corsair H60.

 

[houlelap]

I'm using the HS provided with the CPU.
By the way, I got some sound today ... I bought a 2 channel USB audio controller ;-P
For 5$, at least now I can Skype with sound ...
My fulll time job is electrical test engineer. All day long, I'm must find assembling problems on PCB ... I can not figure that i'll not find the problem on this mobo ...

 

[dakU7]

So second motherboard from RMA is plugged in, STILL no sound. I'm returning this one too just to cover that slight slight chance that both of them are defective motherboards.
Users with the sound problem, please let me know if we share a common component.

2500K
P8P67 Pro
6850 CF
XMS3 4GB
700W ModXstream

 

[dakU7]

There is a thread here about guys with random BSOD auto reboots while in Windows (not the double post issue (fixed by setting spread spectrum to enabled) or the RAM not being set properly prob that causes freezes (fixed by setting XMP mode or configuring all RAM parameters manually) that solved things with a DIFFERENT BRAND PSU. They figured it out because it would happen if they moved (jostled) the PC, and they would have to replug in the PSU and some devices to bring it back. Which means the connector contacts either to the PSU itself or to the mobo were not making sufficient strong electrical contact with mating male pins in mobo sockets. The 2 PSU involved were Corsair and Antec

Just fwiw - but one person with no sound on another forum tried a dif PSU and it didnt help

Also as far as CPU, the replaced Southbridge has the INTEL HD audio channel, which is the one you get in dev manager when you install Win 7. I dont recall, did anyone have this prob with the B2 SB?

I didn't have any problems with the B2 SB. The problem started a few days after I installed the B3.

I was actually sure the first mobo was defective. I remember hearing a weird 'pop' from the speakers when I connected them, like something got shorted. After that, all I could hear is this annoying continuous beep that won't go away, even with different speakers/headphones.

 

[bankster55]

I'm using the HS provided with the CPU.

My fulll time job is electrical test engineer. All day long, I'm must find assembling problems on PCB ... I can not figure that i'll not find the problem on this mobo ...

Well, i'd be real curious if like i said you can get continuity between other end of your audio cable plugged into the middle green port and the solder points on the back of mobo under the audio ports I/O box.
Also the pinouts from the realtek chip near left side of board to the I/O box solderings. I'm tempted to remove my mobo from case to see where to test, but at this point the hassle doesnt seem worth it - hoping someone can figure something out.

The manual says the audio has "auto detection of jacks and front panel retasking". Obviously the jacks are not being detected for some reason. Perhaps hotplugging these ports is not a good idea. Maybe the speakers should be plugged in when installing Win 7?????????? Just thinking out loud.

 

[Diogenes2]

Asus has some kind of systemic problem here. We should make some sort of joint effort to make Asus acknowledge this problem.

I think they have acknowledged the problem..

Hi pinkfloydhomer,
I sent you a PM. I'd like to have you send your board to me so I can test it and pre-test a replacement. Once I duplicate the issue on your board I'll ship you the replacement.

....and there is no evidence they have a systematic problem ..

 

[pinkfloydhomer]

Having an ASUS employee writing to one non-US user on a US forum, is hardly acknowledging the problem. And several people seem to have this problem, not just me.

 

[Diogenes2]

They acknowledged ' your ' problem..

I did a lot of Googling for sound problems with Asus P67 boards, and came up with very little.

Several people out of thousands of boards, does not indicate a pervasive problem at Asus..

 

[houlelap]

I removed the mobo from the case and power up the PC (want to make sure that nothing is shorting jack connector pins under the mobo .. same result .. no sound.
Then I look closely to the board to identify bad soldiering on key component (ALC892 by example), everything look fine.
Then I put my finger on the ALC892 case ... and my finger was burning !!! This component was really to hot, like if analog outputs were shorted ...
I'm again convince that this mobo #2 is defective again ...
Could be bad Realtek component, could be the IO box that short audio outputs, or bad ASUS design.
Anyway, I'm tired of loosing my time ... I'll RMA this mobo too then buy another brand.

 

[bankster55]

Great troubleshooting. Figured it had to be something electrical, couldnt be anything else. Nothing left!
It IS QC afterall.
Most would never have caught that hot metal situation, you found it by accident. I'd bet even ASUS wouldnt notice it.
I'm so happy you came back with that report.

Since you are using the stock Intel HSF we cant blame the mounting HW impinging on a trace. Tho it would be nice if you could look at the zif socket with one of those cheap big round 5X magnifiers in good light (small LED flashlight) to see if there are any bent pins. As I mentioned the zif socket vendor is different for my B3 versus the B2. I noticed that right off.
And now the bios chip is Winbond - didnt even know they made them.

And the more I read, the more I see the B3 replacements have their own problems. (Rushed?) Suggest reading this ENTIRE page top to bottom - its the "red light" issue. Is your mobo a CPU killer?
http://hardforum.com/showthread.php?t=1592376&page=2

May I recommend the ASRock extreme 6. If I encountered any of the "unresolvables" I would jump on that one.

http://www.newegg.com/Product/Produc...-231-_-Product

Edit:
Ran a bunch of audio stuff for about an hour and touched the audio I/O box sheetmetal - ice cold

 

[houlelap]

New mobo, new brand ... and finally some sound.
Was so happy to see the little sweet red light from TOSLINK !
My explanation was not clear enough regarding the hot case. It was not the I/O Box sheet metal that was burning .. it was the ALC892 realtek component itself, located on the mobo. On my new mobo (the working one), the Realtek component is just warm.

Finally, I bought a Gigabyte mobo, found a great deal. ASRock extreme 6 was interesting, but out of my budget.

And what about Asus ... maybe I've been extremly bad lucky ... but anyway this experience will put me away from Asus mobo for a while !

Thanks everybody for your support/comment/tip.

Ok .. I've some music to listen

 

[Metalarm]

So I received the RMA for my ASUS Maximus IV and the audio is fixed! The issue was definitely with the motherboard, at least for me.

I used ASUS' premium service and actually got my mobo last Friday, but was too busy with school work to update you guys on my issue. Super fast shipping and my experience with ASUS' RMA was superb. Thanks so much! Hope this helps someone out there.

 

[dakU7]

Update: Got the third mobo from RMA, this time the sound works!

 

[bankster55]

@dakU7
Wow. Looks like a run of bad realtek chips or wave soldering prob, or 5 layer mobo shorting probs. Really thank you guys for coming back and telling us what the end result was. A lot of times peeps just move on, which leaves others coming here from Google with no usable info.

Just curious if you are still here, how did aTHREE mobo RMA with same prob experience with ASUS go? Did any of your RMA go thru newegg? Some other vendor? Who paid for shipping? How long did the whole extended proceedure take?

I'm still not convinced the I/O box with the ports is not shorting or bad solder joints, which in turn would make the chip hot, not vice versa.. As said, i would first get out my penlight continuity tester, and test for a light from output end of plugged in cable to solder joints under the box under the mobo.

 

[Zap]

So I received the RMA for my ASUS Maximus IV and the audio is fixed!

:thumbsup:

Update: Got the third mobo from RMA, this time the sound works!

:thumbsup:

 

[dakU7]

@dakU7
Wow. Looks like a run of bad realtek chips or wave soldering prob, or 5 layer mobo shorting probs. Really thank you guys for coming back and telling us what the end result was. A lot of times peeps just move on, which leaves others coming here from Google with no usable info.

Just curious if you are still here, how did aTHREE mobo RMA with same prob experience with ASUS go? Did any of your RMA go thru newegg? Some other vendor? Who paid for shipping? How long did the whole extended proceedure take?

I'm still not convinced the I/O box with the ports is not shorting or bad solder joints, which in turn would make the chip hot, not vice versa.. As said, i would first get out my penlight continuity tester, and test for a light from output end of plugged in cable to solder joints under the box under the mobo.

All of my RMAs were dealt directly through ASUS. They were pretty familiar with the problem too, they never actually tried to help me solve it or anything. The whole proccess was amazingly fast. I asked nicely if I could receive the new mobo first and then send the damaged one and they agreed. I received the new mobo two days after I sent the RMA form back, installed it and sent the damaged one back (paid shipping).

 

[pinkfloydhomer]

All of my RMAs were dealt directly through ASUS. They were pretty familiar with the problem too, they never actually tried to help me solve it or anything. The whole proccess was amazingly fast. I asked nicely if I could receive the new mobo first and then send the damaged one and they agreed. I received the new mobo two days after I sent the RMA form back, installed it and sent the damaged one back (paid shipping).

Hmm. I wonder if my issue with P8H67-M PRO is the same. I want a working replacement too!

 

[bankster55]

Hmm. I wonder if my issue with P8H67-M PRO is the same. I want a working replacement too!

Since it appears the ASUS folks have abandoned the AT forums you might go to the hardforum now in the asus updates thread (Intel mobo) and explain your prob to "raja@asus". He may just ask to have to mobo sent thru him, he's really working at solving things for the guys there. I guess theres not enough action here - lol
http://hardforum.com/showpost.php?p=1037258227&postcount=2633

 

[Raja@ASUS]

Since it appears the ASUS folks have abandoned the AT forums you might go to the hardforum now in the asus updates thread (Intel mobo) and explain your prob to "raja@asus". He may just ask to have to mobo sent thru him, he's really working at solving things for the guys there. I guess theres not enough action here - lol
http://hardforum.com/showpost.php?p=1037258227&postcount=2633

We are still here.

 

[pronuncer]

I came across this thread when searching in google. I am having exactly the same problem with Asrock H67M ITX board. No sound from back or front (Ac97 or HD). The plugs are not detected by software when I plugged in the back. The chip near the connecters also feel burning hot.