Asus RMA advice....

[sjandrewbsme]

I'm on now my THIRD P5N32-E SLI board. The first one died when a MOSFET on the PCB blew up. I RMA'd through NewEgg and received a replacement about 12 days later.

That second board ran fine in my rig for about 2 weeks and then died - the PW-ON header somehow internally shorted (it will turn on without pressing any buttons or even having headers connected, outside of my case, and a resistance check across the header shows 1/10 the resistance of any other board I have). After this disaster (last Thursday) I'm pissed again and check to see about RMA'ing thru NewEgg again. Well - their 30 day return policy applies to the original purchase date so it's too late (The 12 days lost in the first RMA and all associated downtime counts against the 30 day return policy).

So - I cave and order a third board (because I don't want to mess around re-loading everything) which is up and running. So - now I want to send the second board back and have it replaced. Does anyone have any experience with Asus RMA? I have definitive proof it's the board as all of the same components work fine in the other system. Also, is it worth my time to try and get an extension with NewEgg?

I know I won't get any money back - but I would at least like a working board (to sell if nothing else).

 

[sjandrewbsme]

I sent my board back to Asus.

To get an RMA number, I called their long distance number. After holding for about 1 minute I talked with a real person who issued me an RMA number. About 30 seconds later I had an e-mail with instructions for returning it (send them the board only, no retail packaging or anything else along with a description of the problem).

I sent it to their service depot in Kentucky. 1 day after it arrived I got a confirmation that they received it. 1 day after that I got a tracking number. I checked and the shipment origin was Oakland.

I open the package expecting to see a replacement board (the board only - and a repaired or returned board) and was shocked to see a BRAND NEW RETAIL BOARD complete with packaging and everything elese.

Anyway - as much as I've been disappointed by Asus in this particular board I am VERY pleased to report that my RMA experience with them is about as good as it can get.