ASUS RMA nightmare - Buyer Beware

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silicon

Senior member
Nov 27, 2004
886
1
81
all of these problems with RMA's and repairs makes me think that the parent company is making life tough for the asus center in the US. often corporate will do this when there is a problem and always to the disadvantage of the consumer.
 

eton975

Senior member
Jun 2, 2014
283
8
81
In my opinion, one of the best quotes ever made on the AT forums:

RMA has become a case of hardware musical chairs, where the same items seem to be circulated until some poor fool accepts a defective item. Have heard of people being given bad replacement after bad replacement, particularly with graphics cards. Replacements so bad that they often don't boot or graphical corruption is evident instantly. With monitors, Dell, I have had to go through 5-7 monitors until an acceptable replacement arrives. The rejected monitors are really bad too, splotches of colors on screen, bunches of lit pixels etc.

With this motherboard case I pretty much had them admit they did this. I called MSI and complained about the poor quality of the boards, and the tech told me that they never had this problem before. In fact, they had given the first X99S replacement (the one that had 2 bad RAM slots) to another RMA case, and hadn't gotten any complaints about it. I was dumbfounded. I asked him to confirm that he had given a known defective board, for which I had them on record accepting that the slots were bad, to another customer. He was silent for a few seconds, and then said "we... ah... we managed to fix it". Total BS! They had told me that since the slot problem was unfixable at their end, they would send me another, which was the even worse X99A.

Most likely, the poor schmuck that was handed the X99S, was either running two sticks and didn't check all the slots, or figured that two bad out of 8 was acceptable for him (it isn't for me).
 

Leyawiin

Diamond Member
Nov 11, 2008
3,204
52
91
After six years of ASUS products I finally have a bad one. After less than a year my Z97-A's onboard LAN quit working . It will also sporadically boot to the BIOS as if there's something wrong it wants me to correct. After switching something minor (like the XMP settings) it will boot to Windows. I was going to send it in for RMA, but am dreading the whole process since I've heard so many horror stories.
 

JeffMD

Platinum Member
Feb 15, 2002
2,026
19
81
I'm kinda glad I only had to mess with evga for some replacements. Namely, I had to rma their 8800 ultra a number of times as memory corruption was a repeated issue killing the card. Probably due to the massive amount of heat it put out. After about the 4th card I upgraded. No more cutting edge heat monsters for me. I've had a 460gtx for many years now and I did need to rma it once due to a memory corruption issue, but the rma is working fine still. I also did rma one of their motherboards because mine was getting a little flaky with usb ports. They however seem to have a good repair process in place.
 

RaistlinZ

Diamond Member
Oct 15, 2001
7,629
10
91
I've had one ASUS mobo die on me, but was able to RMA though Tiger Direct. I do like their motherboards. Hopefully I'll never have to experience the hell of RMA'ing directly through them.
 
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