Asus RMA Process?

[RobDMB]

I have an Asus motherboard that I may have to RMA. I was wondering if asus will cross ship a replacement motherboard, or if you have to first send your board in and wait til they receive it to get a replacement?

 

[Kromis]

Its normally:

You send it. When they get it, they send theirs.

I mean, if you don't send it first, how will they that you have a jacked up board?

 

[orion23]

Well, in my case, a small plastic piece broke so I wanted a replacement.
Asus does offer a "premium RMA". They require a credit card and will charge the actual price of the board which will be credited back once the defective motherboard is returned to asus.

 

[Dannyboyayyo]

i didnt see the premium rma and no one on the phone even mentioned it, thats a pretty good policy though. i'm also RMA my mobo after it seems to have overheated.

 

[uOpt]

Here's what you can expect:
http://www.xtremesystems.org/forums/showthread.php?t=103199

Personally I wouldn't bother with an Asus RMA.

 

[Dannyboyayyo]

o god do you have to scare me >< i hope my RMA will be fine....

 

[Nightmare225]

Originally posted by: Kromis
Its normally:

You send it. When they get it, they send theirs.

I mean, if you don't send it first, how will they that you have a jacked up board?

Doh, I never thought of that.

 

[imported_inspire]

Originally posted by: uOpt
Here's what you can expect:
http://www.xtremesystems.org/forums/showthread.php?t=103199

Personally I wouldn't bother with an Asus RMA.

Thanks for that - I'll be leaving Asus alone.