ASUS Z87-Pro No On-Board Sound

[shoman24v]

I just built a brand new PC and used some old parts from my last system. Let me list my system specs for you all before posing my question.

Motherboard: ASUS Z87-Pro
CPU: Intel i7 4770k
CPU Cooler: SilverStone AR03
RAM: 8GB Corsair Vengeance
Case: Thermaltake Urban S71
GPU: GTX 560 (from old system)
PSU: SeaSonic X-Series 650W
Hard Drive: SanDisk Exteme 240GB SSD (from old system)

I can't seem to get my on board sound working on my PC. I'm able to get sound through HDMI, but that's now how I want it. I'm at a loss at trying to figure out what to do. I have all the drivers installed and even reinstalled them. I can see sound playing in the sound properties for each device (Speakers, Realtek Digital Output) but nothing comes out of the speakers. I've attached the only bios setting I think, if that makes a difference. Anyone have this issue? I'm sure it is something simple.

 

[Alan G]

I assume that the case has a front panel earphone jack. Did you try a pair of earphones/buds in both the front and rear panel jacks to rule out a problem with the speakers?

EDIT: It also might be a problem with the rear panel jack as well (bad solder joint somewhere).

 

[shoman24v]

Yeah, sound doesn't work out of either connection. Aren't they separate from each other?

 

[Alan G]

Both headphone jacks run off the same sound chip, my suggestion was just to rule out a port issue. The only other thing to do is to go into the Device Manage and make sure that the driver installed properly and is enabled there (the ASUS website only shows one driver for this MoBo). It's possible that you have a bad board here and maybe ASUS support can help you out on this. I'm not an expert on whether HDMI uses the same path for sound. I've had a Gigabyte board where the DVI video output went bad right after Windows installation but HDMI output was not affected.

 

[shoman24v]

Would it make any difference if the computer knew I was plugging my sound into the green port? It asks me which speakers I'm using.

 

[nenforcer]

Would it make any difference if the computer knew I was plugging my sound into the green port? It asks me which speakers I'm using.

It should auto detect the jack you plugged into when using an analog cable. Have you made sure you have switched the default audio device from the HDMI out to the analog (stereo) speaker output in Windows 7/8? (Control Panel->Sound->Playback Devices)

 

[shoman24v]

It should auto detect the jack you plugged into when using an analog cable. Have you made sure you have switched the default audio device from the HDMI out to the analog (stereo) speaker output in Windows 7/8? (Control Panel->Sound->Playback Devices)

Oh yeah, I've switched between all devices, nothing makes sound out of the device :-/ Maybe a conflict between on-board video and the GTX 560? I'm not a noob when it comes to this stuff... but I've seriously tried everything. Unless I missed something in the bios I'm lost...

I'd imagine if it's reading the input of the cable in the green port on the back of the motherboard it is working?

Here's a pic. When I switch to the 'Speakers' or 'Realtek Digital Output' I see the sound bars like you do in the picture for the HDMI.

 

[bononos]

When you click on the speakers tab, is the port where your speakers are plugged in lit up?

You might want to try uninstalling the nvidia hdmi audio driver, maybe its not playing nice.

 

[Alan G]

When you click on the speakers tab, is the port where your speakers are plugged in lit up?

You might want to try uninstalling the nvidia hdmi audio driver, maybe its not playing nice.

+1 on this. I just checked to see how my NVIDIA sound is configured since I have a GTX 660. I've never used it for sound at all and according to the device manager it only is set up to output through HDMI ports (I use a DVI port for my NEC monitor). Since you already said that you get HDMI sound maybe the NVIDIA drive is conflicting. You don't say what the brand of the GPU is but the screen shot you posted indicate it might be an ASUS; perhaps that is the source of the conflict.

The only sound that I have available (ASUS Z77-V MoBo) is the Realtek driver and as I noted both my speakers and the front panel headphone jack work just fine.

 

[shoman24v]

Well, I think it's safe to say I have an issue. I've installed only the graphics driver and removed the Intel Graphics driver. The Computer knows that the green and pink are plugged in as shown in the photo, but no matter what I don't get sound. I noticed that after uninstalling all HDMI drivers the HDMI port showed up in Realtek as shown. I've also noticed that the optical port is lit, it always has been. Not sure if that is not supposed to be?

Safe to say bad on-board? With no sound playing the speakers do pop every once and a while.

 

[Alan G]

One more thing to try. Remove your GPU and run the monitor directly from the MoBo and see if you get sound from the speakers with all the normal ASUS drivers installed. If this fails than you more than likely have a bad port that for some reason is not delivering the sound. Time to RMA the MoBo.

 

[shoman24v]

One more thing to try. Remove your GPU and run the monitor directly from the MoBo and see if you get sound from the speakers with all the normal ASUS drivers installed. If this fails than you more than likely have a bad port that for some reason is not delivering the sound. Time to RMA the MoBo.

I didn't try this, but I am using DVI now... no difference.

I called ASUS, we troubleshooted, then called the place I got it from. I'm getting a new one.

 

[bankster55]

You have to highlight "speakers" in Win 7 then "set as default" with RT HD Audio - not digital
(non monitor related speakers must first be mini-plugged into green port in back)
Then you must also make sure none of the ports are muted, main taskbar and advanced sliders: Sound/Speakers/properties/levels
Win 7 sound can make change of what mode, as you change it, it changes RT Sound manager automatically. Have to make sure both are co-ordinated at all times, if you are fooling around.

The fact the volume is changing with sound means the chip is working

I also no longer plug anything in or out of RT sound ports with PSU still plugged in (+5VSB) and any mobo power lights still on

http://support.asus.com/Troubleshoo...-A&s=29&hashedid=AI0CMsLk2XP3xfxh&os=&no=1766

 

[vailr]

Try a bootable Ubuntu disc, and see if you can get audio from an mp3 audio file.
Probably something got muted while you were booted in Windows.

 

[shoman24v]

You have to highlight "speakers" in Win 7 then "set as default" with RT HD Audio - not digital
(non monitor related speakers must first be mini-plugged into green port in back)
Then you must also make sure none of the ports are muted, main taskbar and advanced sliders: Sound/Speakers/properties/levels
Win 7 sound can make change of what mode, as you change it, it changes RT Sound manager automatically. Have to make sure both are co-ordinated at all times, if you are fooling around.

The fact the volume is changing with sound means the chip is working

I also no longer plug anything in or out of RT sound ports with PSU still plugged in (+5VSB) and any mobo power lights still on

http://support.asus.com/Troubleshoo...-A&s=29&hashedid=AI0CMsLk2XP3xfxh&os=&no=1766

I pretty much tried all this. I can hear the speakers popping and changing tone when the computer boots. Right before it completes booting it pops (I assume indicating sound is starting), but no matter what I get no sound. All sliders are not muted, I just get random popping and a lot of loud air. My mic won't even capture my voice sounds. I'd rather not go through the hassle of doing a replacement, but it seriously can't be this hard to get sound lol.

 

[shoman24v]

New board = SOUND

And it was as simple as setting the default device!

lol

Sounds a lot better than HDMI.