ATI 8500 OEM $129

[yz426]

For those of you who have never made a mistake how does it feel to be perfect. Also you may start the bitching, crapping on there ratings and throwing the first stone. LIGHTEN UP FRANCIS

 

[CBone]

Just checked the page again. If they canceled all the orders, doesn't it mean that they have all of the cards in stock still? The page still says out of stock. They changed the price, but didn't change the availability? Somewhere out there there are people that don't read anandtech (aborigines, maybe), why would they want to not be able to sell to them?

CBone

 

[jfunk]

Yeah, wtf people? You guys can be real arses sometimes.

If you posted something for sale in the paper and the price got misprinted to below what you paid for it, would you give it to all the people that responded for the misprint?

There is a good reason that companies are not legally responsible to honor price mistakes.

Granted, its a great deal when they do, and huge companies like amazon can afford to do that, but something tells me PCDynamic isn't exactly a multi-billion dollar corporation.

I think its clear the item WAS supposed to be on the front page, because 185 for this card is STILL a HOT deal.

Some fool updated their page wrong...hopefully their decision not to honor the price saved his/her job.

j

 

[riznick]

I cant help but think that they misprice things on purpose. How many of us would have ever even heard of this company until that big price mistake? So some of us will never order from them. I am sure there are a percentage of us that saw other things they liked at this store. Those new customers are incentive for doing such price mistaking on purpose.

Legally they would have to honor such a mistake according to the FTC, if they are located in the U.S. Companies need to start triple checking their advertised pricing. It seems that none of them really see it as important.

Mistakes can happen. If it was truly a mistake, then lets hope it doesnt happen again.

 

[riznick]

Companies are legally responsible to honor price mistakes. I dont know where you
got your information from. There are about 5 laws that protect customers from
price mistakes. Businesses have to follow much stricter guidelines than regular people.

JFunk:

<< There is a good reason that companies are not legally responsible to honor price mistakes.
>>

 

[CBone]

<< If you posted something for sale in the paper and the price got misprinted to below what you paid for it, would you give it to all the people that responded for the misprint? >>



I'd give them something better than a lame form apology. If selling things in the paper is my livelihood, and if I left the misprint unchanged for days, and I received orders and sent back verifications with that price on them and then said, "yes, I fixed the price, but now you can't buy them at all even at the real price," I would do something.



<< Granted, its a great deal when they do, and huge companies like amazon can afford to do that, but something tells me PCDynamic isn't exactly a multi-billion dollar corporation >>


Which is why they should be doing something to please a large potential customer pool. Especially an opinionated pool that gossips about the stores they buy from and will only buy from a select few places. If they had taken 5 minutes and posted something on here about it, they could have smoothed things over and showed that they were a class outfit. I wouldn't have had a problem buying from them again then.

CBone

 

[Motoki]

Well, I checked the Better Business Bureau's site with regards to filing complaints. Here's what they say they do handle:


Complaints the BBB Handles

The BBB can handle the following complaints involving marketplace activities:

Misleading Advertising.

Improper Selling Practices.
Non-delivery of Goods or Services.
Misrepresentation.
Unhonored Guarantees or Warranty.
Unsatisfactory Service.
Credit/billing Problems.
Unfulfilled Contracts.


Now I dare say this fits into at least one of those catergories. Now as GuildBoss pointed out, they say you should contact the reseller first and try to work it out with them, which is what I am going to do. I sugest others try and write a polite email to them as well. I think I will however let them know that it's within my rights to file a complaint with the BBB and of course to leave negative reseller ratings if the price is not honored.

Here's the link for filing a complaint with the BBB

File a complaint with the BBB

Again make sure you at least try and contact them first before you file the complaint and I guess if they still refuse to budge or don't reply within a reasonable amount of time then file. That is what I am going to do.

-MO

 

[DaeSlappy]

yep did reply an email this morning to them since I recieved theirs, no reply from them till now, they should be reading ton of emails tonight...

 

[kwatson1]

Still no e-mail from these guys... No change on my order status either..

Waiting on the cancellation e-mail so that I can beg for the shipment.

 

[SpeedTester]

<< Companies are legally responsible to honor price mistakes. I dont know where you
got your information from. There are about 5 laws that protect customers from
price mistakes. Businesses have to follow much stricter guidelines than regular people.

JFunk: >>



Your wrong there, Get over it guys its just another pricing mistake. We all lost out
on one of these deals sometime on here.

 

[DAWeinG]

Oh give it up guys... It seems like everytime a mistake is made, there's always someone else to scream "lawsuit!" or some other talk of legal action. Everyone makes mistakes that's why pencils have erasers (Simpsons ). And I suppose you guys have filed a hundred or so BBB complaints with dell? :disgust:

 

[Killrose]

Next time anyone see's something like this, order one for yourself, then wait a day before posting!!

I don't see any missleading advertizing going on here. They just screwed-up on a price so let it go. Also for people trying to destroy a company because of an honest mistake: You might find yourself banned from these forums if you keep it-up.

 

[Racketear]

<< For those of you who have never made a mistake how does it feel to be perfect. Also you may start the bitching, crapping on there ratings and throwing the first stone. LIGHTEN UP FRANCIS >>


I am not close to perfect, but I do pay for the mistakes I make and profit for the great descisions I make. Am I wrong or is this how businesses are supposed to be run. I don't really need the card, but why don't they offer the card at cost. If someone made the mistake of over charging you for somethign you would be singing a different tune.

 

[Motoki]

I'm not suing them for god's sake, just filing a complaint is all. It's perfectly within my rights to do so and maybe nothing will ever come of it other than a bad mark in their ratings, but so be it. I got my $.02 in and that's that.

Why do some people on this forum feel the need to argue or go on about how childish they think people are etc etc. I am allowed to have an opinion and to make a complaint if I'm not happy now aren't I?

 

[SpeedTester]

Lets see Motoki, you file a complaint with the BBB for something as stupid as a pricing mistake
and dont expect some feedback from users? Dont you think the BBB has some real stuff to deal
with rather then a pricing error? I could see giving them a negative resellers rating but filing a BBB
complaint is wrong. Be lucky you even got a cancelation e-mail 1/2 the "deals gone wrong"
stuff I order from here I dont even get a cancellation e-mail from them.

 

[Phil938]

This did seem a tad too good to be true... Oh well, maybe next time... :disgust:

 

[GuildBoss]

Right or wrong...mistake or not...good or bad...it behooves an internet reseller to make good or suffer the backlash that is sure to follow if they do not. It's the nature of the Net... *shrugs*

Perfect example is a recent *mistake* by compuexpert.com (now gogamer.com) in that they advertised Wizardry 8, a new PC game, for x-mas presale and took a crapload of orders. Well, it turned out that Electronics Boutique held an exclusive agreement to be the primary seller for 30 days after release of the game and so compuexpert.com had no stock to ship! So in good faith, compuexpert.com went out to EB and bought enough copies (presumably at retail unless they made some sort of bulk deal with EB HQ) to fulfill what orders they'd taken, which was probably easily in the 100's.

They screwed up, took responsibility for it, and made good with their customers and that act of good faith made a lot of people very happy.

 

[chrisjor]

:disgust:

It did not have to be even that complicated, how's this:

"Dear sir or madam,

We apologize for the apparent pricing mistake on your recent order. We are unable to fulfill your order as the mistake would be to costly for the company to handle. As an alternative we would like to offer you the item for $xxx.xx. Though more than originally advertised, this price would allow us to cover our costs while still giving you a spectactular deal. If you still do not find this a satisfactory arrangement, we would like to extend to you an offer of 20% off your next purchase."

At least an offer like the above would show that you give a damn about the customer opinion and needs of your customers. I returned a video card and was gonna wait for this one before completing this rig. Someone find me another sweet deal please!!!

 

[earthdick]

So what's the final consensus, are they legally responsible to honor pricing mistakes like B&M stores? Or do they get away with it because the Internet is the Wild, Wild, West?

 

[davisdog]

the final consensus...get on with your life (or get a life in some cases)

 

[SDOG34]

Youch, tough crowd here. It's like a restaurant....one bad meal and your reputation is ruined.

 

[Killrose]

I agree that they should have given those who ordered and got canceled a special price offer on this item, just like I think any place else ought to that makes a mistake. They need'nt loose money on it, just a bit lower than normal would suffice. I looked at some of their pricing on other items and they were'nt to bad. I'm sure some orders had multiple items on them, not just the 8500, now they have lost those sales as well. They may have at least salvaged some of them.

 

[earthdick]

Killrose - you're right. It's the way that they have handled the typo that is irritating. I can understand a pricing mistake and can accept it when it turns out to be a dud. They really are going to lose more business than if they had handled it better. I just checked their reseller ratings and they are hosed.

 

[mwmadbad]

I would have to agree with Killrose. Not asking for them to lose their shirt. But a $10 off or $20 off deal is within reach. Any type of kind offer for their obvious, glowing, front page advertisement mistake would be nice.

In all, I emailed them 3 times now with a polite letter about what I would expect as a customer who put faith in their company to deliver, as promised, an item which I had full intention of paying for. Do you think PCDYNAMIC would be upset if we all got the 8500 card and then decided it was a "clicking error" that caused us to accidently order the wrong item. Then wanted a complete and full refund of shipping and everything.

I DO think people should post resellerratings and other consumer complaints. This IS the type of retailer that has NO consideration for the power of the internet consumer. I know if I ever see this company's name in the forum, I will be first to state "YEAH RIGHT" before anyone orders from them.

</complaint mode off>

 

[Joeah]

I find it horrible that they still haven't replied, they screwed up, wasted our time and got a lot of hopes up. A form of apology, if not retribution should be given. I mean time is money these days, isn't it? They certainly deserve a bad reputation if they aren't smart enough to realize that they have to step up and do something. Since when do consumers decide to just bow their head and accept a company's mistake? How else do you think buisnesses improve?