Sales people can be so retarded about the product they sell sometimes.
When we got FTTH service in my area, we decided we wanted it in the office as a test setup so we can tell if it goes down. We work inside the CO, where the FTTH is literally terminating at. The sales people were trying to tell us that it was not available in our area. We are INSIDE the CO. INSIDE! The rack is like 15 feet from our office. We can literally run a patch cord. My manager had to fight with them so we could get it. Only reason they even had to be called was for accounting purposes. You can't just use up a random port on the equipment.