Attention All Dell Inspiron 8200 Users, Are You Sure You Haven't Been Cheated?

[mjolnir2k]

Originally posted by: John

Originally posted by: MC Webster
After getting passed from Customer Care to Technical Support to Sales I still have no answer. The reason, no one at Dell understands what the heck a 5400 RPM hard drive is, nor can they tell me what hard drive I have. But I can certainly tell them, and I will. Has anyone else had this problem? If not, are you sure you don't have this problem? Here's a heads up.

MC Webster, please stop trolling.

23,186 posts and this is his contribution to this thread. I am confused?????

 

[erikistired]

Originally posted by: mjolnir2k

Originally posted by: John

Originally posted by: MC Webster
After getting passed from Customer Care to Technical Support to Sales I still have no answer. The reason, no one at Dell understands what the heck a 5400 RPM hard drive is, nor can they tell me what hard drive I have. But I can certainly tell them, and I will. Has anyone else had this problem? If not, are you sure you don't have this problem? Here's a heads up.

MC Webster, please stop trolling.

23,186 posts and this is his contribution to this thread. I am confused?????

never question the elite!

 

[tbates757]

Originally posted by: mjolnir2k

Originally posted by: John

Originally posted by: MC Webster
After getting passed from Customer Care to Technical Support to Sales I still have no answer. The reason, no one at Dell understands what the heck a 5400 RPM hard drive is, nor can they tell me what hard drive I have. But I can certainly tell them, and I will. Has anyone else had this problem? If not, are you sure you don't have this problem? Here's a heads up.

MC Webster, please stop trolling.

23,186 posts and this is his contribution to this thread. I am confused?????

Yes I would really like to know why John said that. I don't see how MC Webster was trolling in any way. Care to elaborate John?

 

[rudder]

Originally posted by: MadRat
dexvx-

Dell outsources their equipment assembly just like all the other OEMs. It has everything to do with profit and nothing to do with human errors. Most likely some low-level stockboy was under pressure to get as many orders out that they just shipped what they had available, knowing it was the wrong parts. These OEMs have extremely tight control of their supplies and can be 100% accurate because the entire process is under scrutiny. It is more work for Dell to screw up an order than it is to just ship the right product; they either customized an order and shipped the leftovers or they simply didn't do the custom swap of parts. If you let them get away with even the slightest degree of slack they'll take you for as much as they can.

Not sure of the laptops, but there is a dell assembly plant 20 minutes from where I sit. It is not a distribution center (which is about 10 minutes away). I think they assemble their own stuff, either that or they outsource it within their own plant. If they pride themselves and advertise their "individually customized" PC's and laptops, they should maintain 100% accuracy.

 

[apoppin]

Dell has very poor customer service IF you have a problem that is out of the ordinary.

Dell Service **Final UPDATE** (Bad, really Bad . . .) My own unbelievable experience with a Dell notebook RMA (it still isN'T resolved after 2 months although a Dell manager is supposed to have "info" for me today).

DO NOT continue to speak with CSRs at Dell. DEMAND to speak with a MANAGER unless you like repeating your story over and over again to CSRs based in New Delhi (which is where most of Dell service calls now go).

Good luck . . . and keep us updated.

 

[John]

Quote

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Now I have to deal with Dell. After getting passed from Customer Care to Technical Support to Sales I still have no answer. The reason, no one at Dell understands what the heck a 5400 RPM hard drive is, nor can they tell me what hard drive I have.....What bothers me even more is how no one at Dell seems to understand a thing about hard drive speed.
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Humm, so no one at Dell knows what a 5400RPM laptop HDD is? Those comments sure seem like a BS statement, as it would be common practice for a Dell rep to verify his notebook configuration and start probing him for answers. Now I can maybe see the Cust. Care rep not knowing a technical question, but it's highly doubtful Notebook tech. is going to say "I dunno what a 5400 rpm laptop HDD is...."

As a former Dell Senior Tech, it seems obvious this MC Webster is either blowing smoke, or he is trying to draw unwanted attention to himself. If you truly have an issue you want to get resolved, feel free to ask me for the direct #'s to the people you want to speak with.

 

[PlatinumGold]

Humm, so no one at Dell knows what a 5400RPM laptop HDD is? Those comments sure seem like a BS statement, as it would be common practice for a Dell rep to verify his notebook configuration and start probing him for answers. Now I can maybe see the Cust. Care rep not knowing a technical question, but it's highly doubtful Notebook tech. is going to say "I dunno what a 5400 rpm laptop HDD is...."

As a former Dell Senior Tech, it seems obvious this MC Webster is either blowing smoke, or he is trying to draw unwanted attention to himself. If you truly have an issue you want to get resolved, feel free to ask me for the direct #'s to the people you want to speak with.

You see, it wasn't that hard. This is not what I would consider Trolling.

Quote

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Originally posted by: MC Webster
After getting passed from Customer Care to Technical Support to Sales I still have no answer. The reason, no one at Dell understands what the heck a 5400 RPM hard drive is, nor can they tell me what hard drive I have. But I can certainly tell them, and I will. Has anyone else had this problem? If not, are you sure you don't have this problem? Here's a heads up.
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MC Webster, please stop trolling.

This on the other hand IS considered, in my personal opinion of course, Trolling.

 

[John]

PlatinumGold, it is obvious that you lack manners. Yesterday I took liberty of answering your PM's, and clearly summarized my position to you. Now you deem it necessary to keep the firing burning. The least you can do is come up with something more fruitful in your post(s) instead of basic one-liners.

 

[PlatinumGold]

hmmm, I lack manners??

let's review

Quote

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Originally posted by: MC Webster
After getting passed from Customer Care to Technical Support to Sales I still have no answer. The reason, no one at Dell understands what the heck a 5400 RPM hard drive is, nor can they tell me what hard drive I have. But I can certainly tell them, and I will. Has anyone else had this problem? If not, are you sure you don't have this problem? Here's a heads up.
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MC Webster, please stop trolling.

so if you say Please, that means you have manners?? Why don't you just admit that your post was not necessary and wasn't helpful. then we can go from there.

i'm not the only one that had questions about this post you know:

Is he trolling? What is the REAL story here???

then you PM me and call me a "wanker"

why would you do that mr manners?

 

[gf4200isdabest]

1) Dell isn't trying to rip you off. The millions they stand to lose if "cutting around the corners" was made public isn't worth the pennies they save doing it. A small company might do this; dell would not!

2) The way the original post was worded could be considered trolling. Although i do think Dell owners should check to make sure they got the correct parts, it's absurd to imply that Dell techs don't know at least as much as the average poster in these forums.

3) Platinum; he is annoyed with you because he's already put in the extra effort to explain his statement to both the forum and apparently to you in a PM. You were a bit out of line in criticizing his valid comment. I'm not going to say that you're solely at fault but i will say that him becoming upset and calling you a wanker in a PM is understandable.

 

[PlatinumGold]

3) Platinum; he is annoyed with you because he's already put in the extra effort to explain his statement to both the forum and apparently to you in a PM. You were a bit out of line in criticizing his valid comment. I'm not going to say that you're solely at fault but i will say that him becoming upset and calling you a wanker in a PM is understandable.

He put in that "effort" a day later. 6 to 8 hours after he pm'd me anything and signficantly after his original post.

why is it stuff is said like this ALL the time on these forums and ONLY when it is being said to an "elite" that any attention is paid to it.

and WHAT is a wanker?? in only heard that term doing online gaming and it referred to someone who was more concerned w/ rank than w/ skill.

 

[dguy6789]

all the hard drive speeds that i have either used or seen:

3600 RPM, 5400 RPM, 7200 RPM, 10000 RPM, 15000 RPM, those are all the ones i have seen, the 3600 i ahd in an emachines 2.9 gig harddrive.

 

[Vegito]

right but notebook drive always floats around 4200 rpm , 2.5" drives. Pull up price grabber, look at 20gb ata drives.. almost all of it are 4200 rpm and says SUPPORTS Compaq,Dell,IBM,Sony,Gateway,Toshiba,HP AND MORE. 5400 rpm notebook was recently introduced..

 

[John]

Originally posted by: forcesho
5400 rpm notebook was recently introduced..

FWIW, 5400RPM laptop HDD's have been around for ~2+ years now. I had a 30GB 5400RPM IBM drive in my i8000 back in Dec. 2000

 

[MC Webster]

John, it is not that the people at Dell were outright saying "I don't know what a 5400RPM hard drive is." (Although I did speak to one Customer Care rep who didn't have a clue about hard drive speed and told me that I needed to speak to tech support to figure out what I had.) But they couldn't find any specs that could say what hard drive I had been shipped. What they told me was that I have the hard drive for the I8200, even though there are many drives made for the I8200.

Here's an update as of this afternoon. I have gotten no where. They say they can't do a thing for me outside of 30 days, but I am not taking that for an answer. I phoned Dell within 30 days to see that I received that I received the right hard drive, and their tech staff told me that I had, although they weren't very sure. Tech support put in a request to send out the right hard drive for my friend, but after I spoke with a manager, she said that she didn't see it getting approved. Ugh, I am getting so upset. But I will not stop fighting here.

 

[MC Webster]

And here's another update. I just spent an hour on the phone with tech support and they have "told" me that they will be sending me another hard drive. However, this hasn't been approved yet. I am a little skeptical as to whether I will receive it or not because the manager who I did not enjoy speaking to earlier in the day said that it was unlikely that such an exchange would be approved. What the heck is going on here? What can I do if they kick back and deny this exchange?

 

[MadRat]

Contact your state Dept of Consumer Law. If you paid for a 5400rpm model they will take your official complaint and investigate from there.

 

[Sunner]

John, is that really you?

Man, you've been a good member of this community for about as long as I can remember, and all of a sudden you flame someone for stating their dissatisfaction with Dell support(and with a good reason if what MC says if even close to true).

Im sure Dell is a wonderful place to work, and well worth defending, especially since I remember you getting "a tad" annoyed at me after I stated I prefer Compaq to Dell quite a while back, but your attack was completely uncalled for.

 

[John]

If any of you have a problem with something I posted, show some courtesy and use the PM function.


[*]MC Webster, unless a manager approves the exchange, I really do not see you getting a new drive, regardless of what you were told by the technician.

 

[Gibson486]

You paid for it, you should get it. it is that simple. The least they could do is send you a new harddrive in exchnage for the old one. If I were you, I would start sending some letters. stop the useless BS phone calls, they will just give you a hello and close the door.

Dell is a good company, but these lastest threads about them make steh computer industry look very bad for the avg. consumer. They no longer seem to meet up to their benchmark of customer service (something that lots of compnies stoppe doing a while ago).

 

[Gibson486]

MC Webster, unless a manager approves the exchange, I really do not see you getting a new drive, regardless of what you were told by the technician

I think we all understand that, but that point should not matter. Approved or not, he should still get the right drive.

 

[John]

Originally posted by: Gibson486

MC Webster, unless a manager approves the exchange, I really do not see you getting a new drive, regardless of what you were told by the technician

I think we all understand that, but that point should not matter. Approved or not, he should still get the right drive.

So there's not even the remote possibility that he is not telling the truth? You are given 30 days to verify all of the equipment you ordered from Dell is accurate and matches the invoice.

 

[Gibson486]

So there's not even the remote possibility that he is not telling the truth? You are given 30 days to verify all of the equipment you ordered from Dell is accurate and matches the invoice.

I never said that he lied, and if he did, then shame on him. But he said he called with in 30 days. If he made the complaint with in those days, then the problem is now passed to Dell. Hoever, dell, for some reason, has passed teh problem back to him. Him goign beyond teh 30 days is therefore not his fault.

 

[John]

I phoned Dell within 30 days to see that I received that I received the right hard drive, and their tech staff told me that I had, although they weren't very sure.

I do not see a firm answer there.

The Dell tech can only see an invoice on his screen, therefore if it specified "5400 rpm hdd" on the invoice that is all the tech could comment on. MC Webster would have had to pull his HDD back then to verify it was the correct part, and if it wasn't he would have been issued the correct part ASAP.

 

[erikistired]

Originally posted by: John
If any of you have a problem with something I posted, show some courtesy and use the PM function.


[*]MC Webster, unless a manager approves the exchange, I really do not see you getting a new drive, regardless of what you were told by the technician.

honestly you don't deserve that courtesy after stepping into his thread and accusing him of trolling because you were once a senior tech at dell. you don't know who he talked to, and what they know about computers.

if he was spec'd a 5400 rpm drive and he recieved a 4200 rpm it should be replaced, no questions asked. no run around from lousy techs, and no accusations by former dell techs. i've had to deal with techs from all the major pc manufacturers and sometimes i think it'd be more productive talking to a wall.

call back, and keep asking for a supervisor til you can get no farther. ask for the first tech's supervisor, then his, then his. until they run out of tiers to try and BS you with.

edit: fixed as per john's request to "get my facts straight", altho if you accuse someone of "trolling" it would seem you must be a "troll" to do so.