Dang polotek! I go to the first page, and all the posts on the first page were made by you!
Anyways, I believe that those who ordered and got the Visor cancelled in the regular way vs. Staples's special handling might have the refund by the credit card... Those who actually got the Handspring or got cancelled specially probably won't get this type of refund except maybe for the software out-of-stock case...
What's interesting about this is, that Staples would be losing more money per deal if they don't get this fixed than if they just allowed the original Handspring transactions to go through...
F