AVG Email Scanner

[michaelh20]

I'm using the AVG Free edition and sometimes the email scanner goes nuts. I think sometimes email gets sent to the email scanner, but the email scanner fails for some particular reason to send the email to the server. Perhaps something is wrong in the settings when it was sent to the email scanner to begin with. What then happens is it looks like your email is lost, but you can see the email scanner continually re-trying to send the same stupid email. If the settings are correct then naturally there is no problem.

(1) How do I Clear the email cache - so it doesn't keep trying over and over again to send the same email with apparently the wrong settings?

(2) How do programs typically interface with Windows to achieve this functionality? I can see that they probably reconfigure the email settings in the client (Outlook 2002 in this case) to send the email to a different port on the local machine. But does Windows XP (or AVG) store the email in some particular place before trying to send it elsewhere? Are there some settings or information about what the current status for email that needs to be send stored in the registry somewhere?

I searched in the program files location and some nothing. Tons of registry entries, but nothing that seemed too interesting.

Thanks...

 

[mysticfm]

I had similar problems with AVG's email scanner last summer (any email larger than a certain size would get hung up in the outgoing scanner rather than being sent. The solution I eventually resorted to was to dump AVG altogether, reconfigure my network and email settings pretty much from the ground up in order to erase all traces of the way that AVG had mucked them up, and then installed a different AV program and did my best to forget that I'd ever heard of AVG.

Sorry, I know this doesn't answer your specific questions. I don't have those answers, but I thought I should at least tell you what I had to do to fix my AVG email problems, and thereby possibly save you a wasted step or two in case you find yourself being dragged down the same path.