Funny you should mention crappy service. I recently visited the Fry's near Portland [Oregon] and found it to be a 180 degree turn from all of the Fry's in San JOse. Employees are nice, helpful, won't try to push-sale you something, non-argumentative [or so I haven't seen it yet], and it doesn't feel stuffy or stressful. I haven't tried returning something [Portland Fry's], but as I said, I haven't heard anybody argue.