Bad RMA Service Kaizen(Corsair India) VX450W PSU(Solved by Corsair US,Corsair Joseph)

[Revolution]

Thank u very much for the information!

 

[Revolution]

No update yet...

 

[Corsair Joseph]

Just got an ETA for your replacement. Feb 02. As soon that it ships out, tracking info will be provided in your ticket.

 

[Revolution]

Thanks for the DATE.
I ask two times about update at Corsair Customer Portal but did not get reply.
That's why I was worried.

 

[996GT2]

I wouldn't be so quick to pin the problem on Corsair support in general. I think the problem is that the OP is located in India where customer service standards may be different than what we are used to here.

For the record, I currently use a Seasonic PSU in my rig, and when I emailed Seasonic with a question I never got a response back. Corsair and PC Power & Cooling support were both better at communication. Corsair upgraded me to a TX650 a few years ago after the failure of a VX450, and PC Power & Cooling sent me an entire set of modular cables free of charge when I called to ask for a single replacement cable.

Revolution, what is the compensation that you will be receiving?

 

[Corsair Joseph]

Thanks for the DATE.
I ask two times about update at Corsair Customer Portal but did not get reply.
That's why I was worried.

No problem at all. I've taken over your ticket, so there is no need to worry. I'll be checking that ticket on a daily basis and give you update as they come along.

For the record, I currently use a Seasonic PSU in my rig, and when I emailed Seasonic with a question I never got a response back. Corsair and PC Power & Cooling support were both better at communication. Corsair upgraded me to a TX650 a few years ago after the failure of a VX450, and PC Power & Cooling sent me an entire set of modular cables free of charge when I called to ask for a single replacement cable.

Thanks for sharing your experience a very good testament that we do take pride in our product lines and we are committed to customer satisfaction :thumbsup:

 

[Revolution]

Ye,PLACE(location or country) does matter.

I wouldn't be so quick to pin the problem on Corsair support in general. I think the problem is that the OP is located in India where customer service standards may be different than what we are used to here.

For the record, I currently use a Seasonic PSU in my rig, and when I emailed Seasonic with a question I never got a response back. Corsair and PC Power & Cooling support were both better at communication. Corsair upgraded me to a TX650 a few years ago after the failure of a VX450, and PC Power & Cooling sent me an entire set of modular cables free of charge when I called to ask for a single replacement cable.

Revolution, what is the compensation that you will be receiving?

A RM450 PSU.
But,that may be without any warranty cos it will not from local Corsair.
Though I'm not sure.
Still I'm very happy cos at least Corsair US( specially Mr Corsair Joseph) helping me to get that compensation.
Unlike Kaizen and Corsair India did not care about anything...

 

[JEDIYoda]

A RM450 PSU.
But,that may be without any warranty cos it will not from local Corsair.
Though I'm not sure.
Still I'm very happy cos at least Corsair US( specially Mr Corsair Joseph) helping me to get that compensation.
Unlike Kaizen and Corsair India did not care about anything...

So why have you not changed the title of this thread.....it took Corsair in the USA to make you happy......perhaps you should change your thread title to "Bad RMA Service from Corsair in India of VX450W PSU ."

I believe that it is highly unethical to leave out any update and to not mention that you are in India in your thread title....

 

[Revolution]

unethical ?
Where the hell u come from now ?
U told me I'm a unreasonable kid then why u bothering u so much ?
Try to tech ur own kid not me.
Find other thread for spamming to make 30K hit.

I already replied the reason.
But,still seems like there r some impatience unreasonable kid who want everything now.
Sorry,I can't help them.
After all I'm a patience mature man...
I will change the TITLE after every thing solved.
And it's a word from a man not like a little kid who change his/her opinion now and then for their own profit...

 

[Revolution]

it took Corsair in the USA to make you happy

Working in progress.
Did u read the previous post ?
If u don't have time to read few post don't reply.
Don't spam if u have nothing to add important here...

 

[Revolution]

Just got an ETA for your replacement. Feb 02. As soon that it ships out, tracking info will be provided in your ticket.

No update yet.
May be still there is Ware House Stock issue ?

 

[Revolution]

Just received a big parcel box.
Guess what's in the box ?
A RM450 ?
No,wrong.
It's a RM550.





I did not even open the sealed pack of RM550 and just started writing this now.
It's been almost 3 months since my VX450 died...

 

[Revolution]

@Corsair Joseph

Thanks you very much!
Without your help it would not be possible.

 

[Corsair Joseph]

@Corsair Joseph

Thanks you very much!
Without your help it would not be possible.

No problem at all man. I'm just glad that we were able to sort it out for you once and for all

Again, if you need anything that concerns Corsair, you know where to find me.

Enjoy your new RM550

 

[philipma1957]

No problem at all man. I'm just glad that we were able to sort it out for you once and for all

Again, if you need anything that concerns Corsair, you know where to find me.

Enjoy your new RM550

Nice work. Corsair did well on this.

 

[TemjinGold]

Worth noting that I RMAed a cpu cooler to Corsair and received a brand new, sealed in box replacement. The OP did as well. Every other company gives out refurb replacements. I think this fact alone means I'm going to buy Corsair for as much as I can going forward.

 

[Revolution]

Worth noting that I RMAed a cpu cooler to Corsair and received a brand new, sealed in box replacement. The OP did as well. Every other company gives out refurb replacements. I think this fact alone means I'm going to buy Corsair for as much as I can going forward.

I told that I will show the pic when I got.
And I showed the pic what I have received.

 

[Revolution]

No problem at all man. I'm just glad that we were able to sort it out for you once and for all

Again, if you need anything that concerns Corsair, you know where to find me.

Enjoy your new RM550

Thanks!
If I need anything that concerns Corsair I will sure let u know.

 

[Corsair Joseph]

Nice work. Corsair did well on this.

Worth noting that I RMAed a cpu cooler to Corsair and received a brand new, sealed in box replacement. The OP did as well. Every other company gives out refurb replacements. I think this fact alone means I'm going to buy Corsair for as much as I can going forward.

Glad to hear that guys and thanks for the compliments as well

 

[HalfCrazy]

I'm still using a HX750 power supply that I bought back in early 2010. After five years of use the power supply is still working. The HX750 has a seven year warranty so I'm still covered for another two years yet.

 

[PhIlLy ChEeSe]

Unfortunatley Mike Clements aka "Yellowbeard" has passed on...
http://www.corsair.com/en-us/blog/2014/december/mikes_obituary

WOW!
Prays and thoughts to him and his family!!!! He looks different from the avitar he used in forums.